Adidas Avis 24

Total scam!!! Did not receive an email after the purchase. Only realised it afterwards. Stay away!!!

Shocking customer service! Adidas South Africa online store. Twice I have placed an order. Making sure that there was plenty stock of item that I was purchasing.
Twice my order has been cancelled! Reason: no stock at the time I placed my order. I am beyond irritated.

I find it refreshing to see that I am not alone in my situation with regards to the abysmal service that I have experienced courtesy of Adidas South Africa's online shop. From the intentional lack of communication to the back and forth of emails filled with empty and generic apologies and promises to improve.

I made an order during their Black Friday specials week and I fully acknowledge that the website made it apparent that there would be a 9-14 day delay with the order which I fully understand and appreciate. With this in mind, my order was slated to arrive on the 13th of December 2024, which was not borne out of my own estimates but from Adidas themselves. fast forward to the expected window of delivery, I receive no notification from Adidas regarding the status of my order and I made numerous attempts to contact Adidas through email and phone calls but no one answered on either front. The day came and went without a single whisper from Adidas and this horrible feeling was compounded by the fact that I would soon be leaving for holiday on Saturday and thus would not be able to receive the order but Ihad organised for a friend to pick it up on my behalf.

To cut an incredibly long story short, when enquiring about the status of my order, Adidas'courier partner informed me that they would deliver it on the 27th of December 2024 but not too long after I had received this communication, I receive a refund notice from Adidas as they had all of a sudden recalled my order. To say this was incredibly upsetting is an understatement as this was the company's way of telling me they would not be fulfilling my order without there being any type of follow up in the first place regarding if I was going to be able to receive the order amongst other things as well and their customer 'care' team were equally inept at their job.

A back and forth of emails began between me and the company's ill equipped customer 'care' team which despite me representing all the facts and their negligence, all they could muster were the stereotypical half hearted apologies and piece meal 'gifts' of apppeasement which included full access to their run app which is soon to be defunct. Personally, experiencing such an inconvenience and to be offered such ludicrously insulting forms of atonement is downright humiliating as a customer and I personally did not appreciate being treated like some child who would be shut up if given a few sweets.

Despite this story being primarily about the priniciple of Adidas not fulfilling their end of the consumer producer agreement, the emotional toll must not go unnoticed either as the order I had made was for some members of mt family as Christmas gifts so you can only imagine the humiliation I had to suffer because of the poor treatment at the hands of Adidas. If you have managed to reach this end of the review then I strongly recommend that you rather go shop in person than to use the online store because clearly, from this review and others, the issues that Adidas have when operating their website are deeply engrained and show no signs of improving anytime soon especially when you have been sleighted more than once as this was not my first time suffering the consequences of shopping with Adidas online.

Instead of asking the company to improve themselves like they say they will (they won't), I would rather ask you the consumer to not even bother with the online service and that the company should just shut down their website in South Africa and rather outsource its functionalities to a Takealot for example till such a point when they decide they are serious about treating their customers with respect and dignity.

The Adidas online store sent me pants: "Tiro Bukse" of shitty quality, they can't exchange them for the same ones because they don't have that size. Adidas wants me to do the repairs at my own expense because Adidas is only willing to pay a small part of the repair of the pants. The Adidas company violates consumer protection laws, that is, it spits on its customers, and is cynically proud of the fact that the Adidas company doesn't give a damn about compliance with the consumer protection law.

COMPLAINT: We purchased 2 pairs of sneaker for my husband and I on 13 June 2024 and was
delivered late afternoon 18 June 2024, neither fit, We have lodged a request for return on 19 June 2024, received a confirmation of request received as well as RMA number. We have enquired and followed up with them a couple of times, received various RMA numbers but to date no one has contacted us to advise of the pickup or our refund. We requested the refund on Monday out of frustration as we have had no joy with them. I am logging this complaint as I have come to notice they have a 30 day return policy and it today it is officially 30 days since we purchased it. Up until today more then a month ago, we have had no joy from our purchase, we have had no joy from the store and have not even been contacted by Adidas

This is the worst experience I have ever had to deal with. 
it's safe to say this is the most useless company to order online with.
After 10 days we still have not received what we ordered and now you have delivered the wrong products........absolute i#$%ts!
and on top of that i must now deal with a call centre in india????????
I MEAN SERIOUSLY!

The worst customer service ever the worst believe me the worst.. I am looking for the correct contact person to raise an official complaint about Adidas SA. Check the number of emails you received for the item return ref number 70596753. I am calling and sending thousands of emails there NO ACTION just robotic non human unprofessional replies.

Have reported to ACCC. Selling products online that are no longer in stock and not refunding customers.

Please lodge your issue as well with ACCC.

I hated this female employee I went to try a big size t shirt and she comment on it like why it’s why wish what I want to wear but whatever it’s fine

Zero customer service. Returned an item and was only partially reimbursed because i used a paid for gift voucher! No one can assist, absolutely ridiculous, i am totally disgusted by Adidas, will never purchase from them again!

Adidas always been in top for them unique style, the quality also, one of the best! Keep going guys!

I am trying to return an order with two months with the customer service team being incredibly unresponsive. I have emailed frequently and haven’t received a response in over 1 month. Worst customer service I have ever experienced

The shoes I received didn't fit me. Terrible company with no sense of customer duty.

Excellent experience. I was seeking for vegan Adidas Continentals, and they were one of the few stores (including Adidas' website) who carried them. Because the price was so low, I almost believed it was too good to be true. Surprise, surprise, I received the product I requested promptly and in perfect  condition, along with numerous useful shipping alerts. I have nothing to complain about. Keep up the excellent work.

I’ve purchased a running shoes end of November, Unfortunately the shoes got ripped from the front where the big toe, please see attached photo, It’s unfortunate, this is not my first Adidas running shoes as I’ve been using Adidas for the past 15 years or so, however, I've called customer service to inform them about the issue and sent e-mail with photos and everything, that was around three weeks back, since then i've resent the e-mail more than four times and called customer services more than 10 times asking for feedback or to speak to a manager, they keep telling me that the issue will be escalated and a manager will call me within 24 hours, as mentioned that was three weeks back and until now no one is calling or doing anything. i truly did not expect this from a company like Adidas, by all means this is by far the worse customer service i ever encountered, and i will never buy their products ever again.

Nice site and beautiful offers, especially when it opened in Saudi Arabia. Thank them

I didn’t receive my refund from adidas. Already check with the store and they told me the refund around $360 was issue in feb 22 but was not. Checked with PayPal and they said the store didn’t refund that amount. Already talked with both and opened a report problem at the PayPal explaining and confirming with the tracking number that the return was received by the store. Almost two month claiming my refund and Adidas insist that refund was issued on feb 22 and PayPal that the store didn’t issued the refund. It’s unbelievable the way they treat a consumer. Worse online experience also the website is horrible to navigate and don’t have our purchases visible to the consumer?!? Definitely don’t recommend to buy online with adidas and even less trust to PayPal your purchases because they advocate to the scam and not the consumers.

ADIDAS CHAT:
ME: and I didn't receive the email yet?!?!


10:19 AM


what this not appear for me?!?!
ADIDAS: in your link sounds rigth


10:20 AM


Please give it a few minutes to receive the email because sometimes there is a delay in receiving emails from the system. Can you please try to log out and then log back into your account? Let's see if that would fix the problem.

RETURN COMPLETED & YOU'LL BE REFUNDED
Processed on: 2/24/2021
Tracking
Number: 783962320340
Carrier: FedEx
Refund
Status: authorised on 2/24/2021, the transfer takes 3 working days
Amount: $325.59
Method: PayPal
4 ITEMS

CHAT 03/16/21

ADIDAS: Hi, I'm Angela and I will be assisting you today!



Thank you for contacting Adidas!
ME: I hope you're doing well!


Angela

Hi Angeka, I still didn't receive my refund $325.59



plus $48.04



TOTAL 373.63 should be back to my PayPal



ANGELA: I understand that you want to know an update on your refund.


I'm so sorry to hear that you still haven't receive it.



Let me check this for you.



ME: I apreccite if you check.




You are welcome. For verification purposes, may I know your full name and email address please?


ANGELA

 9:36 AM
...Thank you for that information Patricia.


AD089026798 for this order number right?


ME: 
yes, that is the ORDER number



ANGELA:
Please allow me for a few minutes here as I check on it for you.


Angela

ok


Upon checking refund was already processed on our end last February 26, 2021, please be advised that refund should reflect on your account within a maximum time frame of 3 to 5 business days, however, it will still depend on your financial institution because other bank takes full billing cycle (30 days) before refund gets posted on a customer’s account.

ME: normally appear right away int the paypal. I will inform them about you. Could you send me some prove that the refund was issue on feb 26?




and the total amount issued, please?




ANGELA: Sure! I can give you the reference number.


Angela

Reference number 4SY838020B798813E
ME: 
and the AMOUNT returned?



ANGELA: 
Total Amount $373.63

I Spoke with Carol on the customer service and she checked the issued $250.86 didn't go through on 2/26 with the other amount so she issued again today 3/30 the amount of $250.86. (CN 3577717 )
WHY nobody checked properly and saw the mistake before, more then one month trying to receive my refund?!? DEFINITELY last time buying with Adidas.

I ordered 3 red Trefoil shirts of the same size. It was the lowest price online in comparison to others who sells them. The products arrived in good shape. I checked online to order some other products on good offers but most are already out of stock. I wasn’t warned I should hurry for it’s only until supplies last.