Adjustamatic Avis 854

I can tilt my bed so that it relieves reflux. Brilliant!

delivered at short notice and refunded the cost of item not in stock promptly

Almost 5k spent on a.bed and you cant even address ne by ny correct name

Almost 5k soent on a bed and having to pay for a matress protector and an extra sheet which is not at all fitted has left a sour taste

Subject: Extremely Disappointed with Adjustamatic’s After-Sales Service

We bought our bed from Adjustamatic in July last year for £8,000.

Problem 1: The bed was delivered in the wrong size — we had to wait six weeks for the correct one to arrive.

Problem 2: This past Saturday, I raised the foot section for a rest. When I went to lower it, the handset stopped working completely. I checked all the connections — everything was intact.

I called Adjustamatic on Monday to report the fault and was told it would be 1–2 weeks before an engineer could visit. Frankly, that’s unacceptable for a so-called premium brand.

If I were the CEO, I’d be embarrassed that after-sales support for such an expensive product was this poor. How can a company justify taking two weeks to repair an £8,000 bed?

This is our second bed from Adjustamatic — and definitely the last.
Adjustamatic: Get your act together.

From a very disappointed (and loyal until now) customer.

The salesman explained everything in detail and demonstrated with a real (smaller than single) bed

Really good, very professional and the bed and mattress are really comfortable.

Bought a contour AV bed in march 2018 for £5,500,took out a monthly repair contract only to
be told it now terminated due to unavailability of parts,l now have a very expensive bed just waiting to break down due perhaps to a minor fault,only 8years old,was told l would have years of use,really disappointed,have a wife with advanced MS.
Really worried

Great service installed very quickly

Very efficient, delivered by two gentlemen who placed my chair wonderfully.

Very helpfuland Gary was a real gentleman and so respectful a credit to your company
Gary is very helpful and explains all very well.

The bed is very comfy and movement
smooth.Having very good sleep
overnight no more waking up through the night

Premium product and the service backs that up.

Hi the bed isn't as high as it was supposed to be, the mattress is soft and it makes us sweat,the mattress moves quite a lot,lm not very happy with it at all,and l paid a lot of money for it ,

We met the sales team at the ideal home exhibition and Lee showed as how the bed worked. We were hooked. We paid the deposit and as we were moving to a new home the bed was made when we wanted it. Lots of communication from the team, including agreeing a delivery date. The day arrived, great team delivered and constructed the bed, taking down the old one which was collected the next day. We had full instructions on how the bed worked before the team left. Excellent product, excellent service throughout.

Friendly fitters and friendly representative could not do enough for me absolutely fantastic love my chair

My 95 year old mum bought a very expensive bed which after a couple of years stopped working. I tried to arrange a repair on her behalf and found the customer service practice completely unsatisfactory. You have to pay £189 up front but they won't give you a date when they are going to fix it. They told me they would call sometime in the next few weeks. What kind of a company doesn't have a basic diary/ appointments system? As a customer, it leaves you feeling used and unvalued.

Very well organised delivery and setting up of the bed, very friendly and courteous staff, quality and very comfortable product.

We didn’t have to wait too long for our new mattresses. We were kept informed regarding the delivery date and time. The delivery guys were careful and explained about periodic rotation of the mattresses. We find them very comfortable.

From my initial enquiry the experience of purchasing an adjustable bed was very good. No hard sell from the sales person. He listened to my needs and offered the best product from their range that met them. On the day of delivery the guys delivered the bed and set it up and explained its operation.