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Lisez les avis des autres

Noté 5 sur 5 étoiles

Our experience with Advanced DP was very polite, prompt and very helpful and understanding with our enquiry. Lionel the surveyor arrived on time and he was very courteous and thorough, he discuss... Voir plus

Noté 5 sur 5 étoiles

Very professional and know what they are talking about! It was only a small area that needed damproofing. The area is a below ground void that we wanted to transform into a storage area. Advanced Damp... Voir plus

Noté 1 sur 5 étoiles

Con artists - avoid. Ruined a room, refused amend poor quality work and demanded for full pay. No proper complaints procedure. Job Certificate not issued. Be careful - they are not insured from d... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Our experience with Advanced DP was very polite and helpful with our enquiry. Lionel the surveyor arrived on time and was very courteous. We discussed our situation and after the survey he expla... Voir plus

À propos de l'entreprise

  1. Société de construction
  2. Entreprise d'étanchéité

Écrit par l'entreprise

Advanced Damp is widely recognised as one of the market leaders in damp proofing and property care across the South East of England. Our team of specialists provide advice and guarantee-backed repair treatments for damp problems. Our services include: Damp proofing Rising damp Damp Surveys Basement & Cellar Tanking Waterproofing Mould removal Condensation Woodworm Dry rot or wet rot infestations Rendering Our property care experts have over 30+ years of experience and offer fully refundable damp surveys. We are open weekdays till 6pm and Saturdays till 5pm. As the experts in our industry, Advanced Damp aim to offer exceptional service and the most competitive price for your needs. Over 10,000 long term guarantees, up to 20 years for some of our services, have been issued since the company was founded.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

101 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Noté 5 sur 5 étoiles

Really recommend Advanced Damp

Really recommend Advanced Damp - great service, friendly, reliable team. I had lots of questions about the damp proofing process and Sam and his team were happy to talk me through it. 10 out of 10!

3 janvier 2024
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Réponse de Advanced Damp Ltd

Thank you for sharing your positive feedback! We're thrilled to hear that you found our services professional and transparent. Your satisfaction is our top priority, and we look forward to serving you or anyone you refer in the future.

Noté 5 sur 5 étoiles

Excellent service

We had an excellent experience with Advance damp Ltd. They quoted fair price and prompt service. Job completed to good standard.

8 janvier 2024
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Réponse de Advanced Damp Ltd

Thank you for sharing your positive feedback! We're thrilled to hear that you found our services professional and transparent. Your satisfaction is our top priority, and we look forward to serving you or anyone you refer in the future.

Noté 5 sur 5 étoiles

Really good experience

Really good experience with Advanced Damp who conducted a damp survey of my flat and suggested the installation of a fan in one room where there was a condensation problem. Professional and quick installation, and they even came to adjust the level when we complained about the noise after fitting it.

5 janvier 2024
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Réponse de Advanced Damp Ltd

Thank you for sharing your positive feedback! We're thrilled to hear that you found our services professional and transparent. Your satisfaction is our top priority, and we look forward to serving you or anyone you refer in the future.

Noté 5 sur 5 étoiles

We are very pleased with the works

We are very pleased with the works
Fairly priced the work and completed to a high standard.
Professional , very knowledgeable and clean, a real eye for detail and a joy to have hired .
I would definitely recommend Advanced Damp to friends and family

15 décembre 2023
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Réponse de Advanced Damp Ltd

Thank you for sharing your positive feedback! We're thrilled to hear that you found our services professional and transparent. Your satisfaction is our top priority, and we look forward to serving you or anyone you refer in the future.

Noté 5 sur 5 étoiles

The company did a fantastic job

The company did a fantastic job. All of those involved were extremely helpful and friendly and put a lot of effort into clearing up once they were done. We are very pleased with the result and would recommend them

15 décembre 2023
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Réponse de Advanced Damp Ltd

Thank you for sharing your positive feedback! We're thrilled to hear that you found our services professional and transparent. Your satisfaction is our top priority, and we look forward to serving you or anyone you refer in the future.

Noté 5 sur 5 étoiles

A job well done

I recently had an internal wall treated for rising damp by Advanced Damp. The treatment took 2 days to complete and Sam did a great job. He arrived on both days when he said he would and although I knew it was going to be a messy job, he kept the mess to a minimum, and cleared up really well when he finished the job.

The plaster has now dried and it’s a really smooth job. It’s now ready to be decorated.

I’m really pleased I went with Advanced Damp to get the rising damp remedied.

20 novembre 2023
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Réponse de Advanced Damp Ltd

Thank you for sharing your positive feedback! We're thrilled to hear that you found our services professional and transparent. Your satisfaction is our top priority, and we look forward to serving you or anyone you refer in the future.

Noté 5 sur 5 étoiles

Happy with work done…

We were very happy with how Advanced Damp carried out our recent work. They were punctual and very pleasant and cleaned up well afterwards. All done on schedule. I am happy to recommend them based on our experience.

15 novembre 2023
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Réponse de Advanced Damp Ltd

Thanks Helen!

Noté 5 sur 5 étoiles

Advanced Damp damp-proofed a major room…

Advanced Damp damp-proofed a major room for us very successfully a couple of years ago. Very quick and took great care to protect the rest of the property from mess and cleared up beautifully. Recently we called them out to quote of another piece of work. Instead of doing that, they recommended ways to remediate the problem that would not require work from them - commendable honesty in this day and age.

21 septembre 2023
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Réponse de Advanced Damp Ltd

Thank you Henry

Noté 5 sur 5 étoiles

Advanced Damp were recommended to me by…

Advanced Damp were recommended to me by a friend to do a damp survey report as I am selling my property and the buyer's surveyor requested one. They arrived early, was happy to wait for me to arrive and quickly told me that there was no work required as all of the readings were satisfactory.

19 septembre 2023
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Réponse de Advanced Damp Ltd

Thanks you for the kind feedback Bradley

Noté 5 sur 5 étoiles

They will restore not only your home…

They will restore not only your home but also your faith in humanity. They are honest, provide an accurate assessment and offer fair prices. Always on time. Toni is amazing, she is professional and understands the pain a disrepair can cause in your life. She provided great support. They are helpful and respectful of you and your property. The guys who came to execute the job were very professional and honest, delivering good quality work. Thank you very much!

18 septembre 2023
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Réponse de Advanced Damp Ltd

Thank you for sharing your positive feedback! We're thrilled to hear that you found our services professional and transparent. Your satisfaction is our top priority, and we look forward to serving you or anyone you refer in the future.

Noté 5 sur 5 étoiles

Outstanding works by Advanced Damp

Advanced Damp did an excellent job on our factory damp proofing. The whole process was clear, and efficient. The team are extremely knowledgable and friendly. I highly recommend using them if you are in need of damp proofing works.

22 août 2023
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Réponse de Advanced Damp Ltd

Thank you for sharing your positive feedback! We're thrilled to hear that you found our services professional and transparent. Your satisfaction is our top priority, and we look forward to serving you or anyone you refer in the future.

Noté 5 sur 5 étoiles

Nothing but good things to say about…

Nothing but good things to say about this company. I started with a damp survey because I wasn't sure what kind of damp I had. I ended up having rising damp, as well as penetrating damp. I was able to meet the surveyor, so he walked me through everything and explained the treatments for each, which was great! I decided to move forward which the quote and they discounted the price of the survey, so I was really glad I started with the survey since it became free. The job took a few days, but the contractor Keith was very friendly, so I didn't mind having him in my house. He was respectful and cleaned up after the work was completed. Looks as good as new!!!! Very happy!

22 août 2023
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Réponse de Advanced Damp Ltd

Thank you for the review Baylee. We are glad to hear you were pleased with our service.

Noté 2 sur 5 étoiles

Disappointed in customer service

Looks like I’ve been unlucky with the service compared with most. Firstly I was doubled booked in, then I had two surveyors turn up at the same time who clearly were put out by this and caused an uncomfortable situation. The surveyor I had was condescending and quite intimidating and made me feel silly for asking questions (I don’t know about damp and buildings, that’s why I have paid for a survey!). It’s been 2 weeks and we have still not received the survey, despite chasing. Won’t be moving forward with them following the survey I’m afraid (if I ever receive it!).

28 juillet 2023
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Réponse de Advanced Damp Ltd

Hi, We apologise for the experience you had with us. This certainly doesn't reflect the level of service we strive to provide at Advanced Damp. We deeply regret any inconvenience caused during the survey process. In return we have offered you full refund as our apology.

Your feedback is extremely valuable to us, and we take your concerns seriously. We're investigating the situation internally to understand what led to the double booking and the discomfort you faced with the surveyors. We are committed to addressing these issues and ensuring they do not happen in the future.

Regarding the delay in receiving your survey report, I understand your frustration. We're actively working to expedite the process and ensure you receive the report as soon as possible. If there's anything else you would like to discuss or any questions you have about the survey results once you receive them, please don't hesitate to reach out to our customer service team.

We appreciate your honesty and hope you'll give us another chance to provide you with the quality service that we're known for. Your satisfaction is important to us, and we're dedicated to making things right.

Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust.

Best regards,
Sam
Customer Relations
Advanced Damp

Noté 5 sur 5 étoiles

ASK FOR LEAH !! GREAT SERVICE

ASK FOR LEAH !!! GREAT COMPANY GREAT SERVICE WENT TO SITE DONE THE SURVEY AND ISSUED THE REPORT ONCE PAYMENT AND EVEN GAVE ME THE REMEDIALS PROMPTLY WILL BE USING THEM FOR ALL MY DAMP SURVEYS MOVING FORWARD !

THANK YOU LEAH

24 avril 2023
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Réponse de Advanced Damp Ltd

Thank you for the feedback. We are pleased to hear you were satisfied with our service. Best Regards, Advanced Damp Ltd

Noté 5 sur 5 étoiles

I had a damp survey done by Stuart

I had a damp survey done by Stuart. He was a lovely guy and explained everything in clear detail so I could understand before we had the work carried out. Really satisfied with the service

17 mars 2023
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Réponse de Advanced Damp Ltd

Hi Bruce, That is great to hear! We really appreciate your positive feedback

Noté 5 sur 5 étoiles

Brilliant damp proofing company

Brilliant damp proofing company. My property was in a terrible state when the work begun. We had severe condensation causing a build up of mould on the walls. The walls were cleaned efficiently and safely, they then repainted them with a anti condensation paint, and installed a PIV ventilation system. After 6 weeks my home is completely free of mould. I couldn't be happier with the results

16 mars 2023
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Réponse de Advanced Damp Ltd

Thanks for the great feedback Randy

Noté 5 sur 5 étoiles

Lovely team from start to finish

Lovely team from start to finish. Sam who undertook our job was nice, professional, and took great care of our home which was very difficult with such a dusty job.

8 mars 2023
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Réponse de Advanced Damp Ltd

Thanks David. If you need help with anything in the future, you know where we are. Regards, Advanced Damp Ltd

Noté 1 sur 5 étoiles

Advanced Damp Limited seem legitimate…

Advanced Damp Limited seem legitimate but I am wondering if they are a fraud. The reviews here are amazing, they have a website that looks legitimate and they are registered at companies house. And so I contacted them. They did a survey which I paid for in advance. Then when they came to do the job, they came up with new issues that the costly survey had not spotted. I then had to decide whether or not to add to the already expensive job at hand while I was losing confidence in the process. But that was not the worse of it. They turned up a day late to the job and did not do much while there. They then failed to turn up again. This is after I have already paid for 50% of a very expensive quote. When chasing them, I was getting fobbed off with worker buying materials or owner is abroad while my tenant was having to take time off work over several days expecting them to turn up. I still don't know if they will come and do the work or whether I have been scammed. Has anyone else had this experience with them?

20 février 2023
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Réponse de Advanced Damp Ltd

Hi Mona, Thank you for taking the time to leave a review. We're sorry to hear that you had a negative experience at our business. We take all feedback seriously and we appreciate you bringing this to our attention.

We apologise for any inconvenience or frustration caused. We strive to provide a high level of service and we're disappointed that we fell short in this instance.

We are glad the issue has now been addressed.

Thank you again for your feedback and we hope to have the chance to make a better impression in the future.

Sincerely,
Sam

Noté 5 sur 5 étoiles

I highly recommend advanced damp Ltd…

I highly recommend advanced damp Ltd and staff member Stephen for walking me through the process and answering every single question I had to ask.

Based on a damp survey carried out, I was able to pull out of buying a flat that could have cost me more in the future due to damp and condensation issues in the loft. I was fortunate to find everything out from a survey that wasn’t very expensive beforehand.

Will also consider using again for more surveys as still hunting for a flat, thanks guys for your hard work.

23 janvier 2022
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Réponse de Advanced Damp Ltd

Dear Raj

Thank you so much for your positive review! We're thrilled to hear that you had a great experience at our business.

Your feedback means a lot to us and helps us continue to improve our services.

We're so grateful that you chose our business and we look forward to serving you again in the future. Please don't hesitate to reach out if you have any questions or concerns in the meantime.

Thanks again for your review, and have a great day!

Sincerely,
Advanced Damp

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