Nothing on their door or on their website to say they have gone bust! 2 wasted journeys! I’ve been a customer since day 1 in their original store! They could have at least told those on their database... Voir plus
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Lisez les avis des autres
Ordered 2 pairs Brooks Levitate by accident & was phoned before despatch asking if order was correct. Explained & they were happy to refund me no problems but decided to keep with being such a good pr... Voir plus
L'entreprise a répondu
Went with other half to spend his Christmas present, I wasn’t expecting to buy anything however the range of trainers swayed me otherwise. The staff were friendly, welcoming and knowledgeable. No pres... Voir plus
L'entreprise a répondu
After suffering with shin splints I was recommended by a friend to try the Peterborough store to help out with a new trainer purchase. First time going here, was looked after by a professional runner... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles de course à pied
- Magasin de vêtements de sport (activewear)
- Magasin de vêtements de sport
Écrit par l'entreprise
Specialist running stores in Peterborough & Cambridge. Clothing, accessories, advice, running shoe fitting, gait analysis, shoes that are right for you whatever your ability.
Coordonnées de contact
4 Titan Drive, Fengate East, PE1 5XN, Peterborough, Royaume-Uni
- 01733 891111
- info@advanceperformance.co.uk
- advanceperformance.co.uk
4,5
Excellent
306 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
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Nothing on their door or on their…
Nothing on their door or on their website to say they have gone bust! 2 wasted journeys! I’ve been a customer since day 1 in their original store! They could have at least told those on their database.
8 avril 2023
Avis spontané
COMPANY BUST
Faulty pair of shoes but COMPANY WENT INTO LIQUIDATION ON 31.03.2023 😔
9 avril 2023
Avis spontané
No trainers & no way to contact
Ordered trainers on 20th Feb. Not arrived. Website still 'under maintenance'. I paid via Klarna so hopefully will only 1/3 of my money instead of all. I'm sure company must be in administration.
2 mars 2023
Avis spontané
Very happy!
Chloe was really helpful and was really patient in helping me to get a really good pair of shoes- really impressed with the quality of the service!
18 février 2023
Avis spontané
Réponse de Advance Performance
Thank you Ella for such a lovely review.
It's very much appreciated from everyone here at AP
Excellent Customer Service
Excellent customer service. Went above and beyond to make sure I got the shoes I wanted despite them being out of stock in my size (here and everywhere else I looked). Were transparent about the whole process and always gave me options.
4 janvier 2023
Avis spontané
Réponse de Advance Performance
Thank you for such a lovely review
It's very much appreciated
Friendly and helpful
On my first visit, I was given some free running advice by knowledgeable staff who didn't pressure me to spend.
5 février 2023
Avis spontané
Réponse de Advance Performance
Thank you for your review
It's very much appreciated
Always a great experience
I came across Advance Performance when I was looking to buy a pair of Ghost 14 a few months ago. They were selling them at the best price I could find so decided to go with them. Since then I have purchased 3 other pairs of running shoes from the company. The staff are friendly and knowledgeable, and I always have a great experience shopping with Advance Performance. Highly recommend.
1 février 2023
Avis spontané
Réponse de Advance Performance
Thank you for your review
It's very much appreciated.
Réponse de Advance Performance
Thank you for your review
It's very much appreciated.
Great service from advance performance
After a delay with initial order, Emily sorted out same model of trainers think better Colour received today , this is my sixth pair of Brooke’s from advance performance
4 février 2023
Réponse de Advance Performance
Good afternoon
Thank you for you review , First and foremost our sincere apologies that we haven't delivered excellence. we can fully appreciate your frustrations. I would very much like to discuss this over the phone.
Réponse de Advance Performance
Good afternoon
Thank you for you review , First and foremost our sincere apologies that we haven't delivered excellence. we can fully appreciate your frustrations. I would very much like to discuss this with you over the phone.
Genuine interested in putting things right.
These guys advertise on Facebook shoes at discounted prices that they don’t actually have to sell.
It’s nothing more than misrepresentation and clickbait.
They take your order and your money and then blame sources outside their control for not being able to supply what you order.
Then they blame the banking system for delays in processing a refund.
Best avoided.
UPDATE 20 FEBRUARY
After my (1 star) review above, Emily from their Customer Services team contacted me to explain that they have had a major problem with suppliers and their systems that they have been working hard to resolve. She asked if I could give them another chance as they always want to exceed customer's expectations.
Despite some initial cynicism on my part, I have to say that they really did this time!
Replacement shoes were sourced, dispatched promptly and delivered by DPD the next day, all as promised and described. With follow up calls to ensure everything was ok. Real 5 star service this time around.
This would encourage me to give them another try in the future.
27 janvier 2023
Réponse de Advance Performance
Good afternoon
Thank you for your review , First and foremost our sincere apologies that we haven't delivered excellence. we can fully appreciate your frustrations. I would very much like to discuss this over the phone.
Ordered some trainers & not heard…
Ordered some trainers & not heard anything. Not received & not had any updates.
2 février 2023
Réponse de Advance Performance
Good afternoon Jaimie,
Thank you for your review. I am so sorry to hear this.
I will look into this immediately are respond to you directly.
Please be assured everything will be done to rectify this for you.
Many thanks
I ordered in good faith
I ordered in good faith, and payment was taken, I was advised that the items were no longer available - but still waiting a refund
26 janvier 2023
Réponse de Advance Performance
Good afternoon Marie,
Apologies you haven't had the best experience with advance performance. We can fully understand your frustrations. I would very much like to discuss this with you further on the telephone.
Great Customer Service
Great customer service - Thanks Emily for taking the care to talk to me and keeping me updated. It is much appreciated!
2 février 2023
Réponse de Advance Performance
Good afternoon Sophie,
Thank you for your review, apologies you didn't have a very good experience with advance performance, We can fully understand your frustrations and I would very much like to discuss this with you further on the telephone.
Poor service
Ordered a product. It was then out of stock. Still waiting for a refund so I can buy else where. 3 weeks being messed about. Same product from Amazon, which I try not to use, ordered and delivered in 24 hours. You really need to improve. 7 to 10 days delivery times today just does not work.
2 février 2023
Réponse de Advance Performance
Good afternoon Karl,
Thank you for your review, apologies you didn't have a very good experience with advance performance, We can fully understand your frustrations and I would very much like to discuss this with you further on the telephone.
Quick and efficient website and delivery
1 février 2023
Réponse de Advance Performance
Thank you for your review
It's very much appreciated
Great service as always throughout my…
Great service as always throughout my gait analysis. I've been using advanced performance for about 15 years. This year I've landed on a pair of shoes in the sale and they are excellent value for money and even a great colour!
20 janvier 2023
Avis spontané
Réponse de Advance Performance
Thank you for your review
It's very much appreciated
I have just received my Brooks running…
I have just received my Brooks running shoes and they are fantastic. I was kept informed about the delivery and I really appreciate the excellent response time to my messages. Definitely recommend buying your running shoes from here.
25 janvier 2023
Avis spontané
Réponse de Advance Performance
Thank you for your review
It's very much appreciated
Friendly, professional service
Friendly, professional service. I had a gait analysis which was really helpful and gave me full assurance. Their APTribe discount meant I paid about a third of the full price for my trainers, which was a lovely surprise, but with the high standard of service, I would have come away pleased at full price. Highly recommend
20 janvier 2023
Avis spontané
Réponse de Advance Performance
Thank you for your review
It's very much appreciated
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