I had been experiencing a run of problems with my big industrial machine but just couldn't put my finger on the cause. After quite a bit of general research on the net I came across a really interesti... Voir plus
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Lisez les avis des autres
Rhys was amazing, he drove a long way to fit us in. Exceptional service, gave great advice, really understood our problem and fixed it properly, ordered the new part and sent in next day. Great firm... Voir plus
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I am extremely happy with their service. They answered all of my questions promptly and professionally. The delivery was fast, and everything was handled to the highest standard. I highly recommend th... Voir plus
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An excellent company to deal with. I had a bad postal delivery which went to the wrong address, but once I raised this with the company they handled it very professional. I had to go find my parcel... Voir plus
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À propos de l'entreprise
- Magasin de machines à coudre
- Magasin d'électronique
- Magasin d'articles de loisirs
- Fabricant de pièces de machinerie
- Fabricant
- Service de réparation de machines à coudre
Écrit par l'entreprise
AE Sewing Machines are the UK's favourite suppliers of industrial textile equipment. We specialise also in cutting, sewing and pressing equipment. From the beginning of your textile manufacturing process all the way to the end, we aim to be with you every step of the way. We offer everything from simple textile manufacturing solutions to sophisticated, yet easy-to-use automated machinery. We also supply a wide range of spare parts for all of the machines that we are able to supply.
Our service promise
We back up 100% of our customers
We give you tailored support throughout you're whole journey with us, alongwith pre-sales and after-sales support.
Coordonnées de contact
Unit 1-3, Vauxhall Court, Vauxhall Industrial Estate, LL14 6HA, Wrexham, Royaume-Uni
- 0330 332 6205
- info@ae-sewingmachines.co.uk
- ae-sewingmachines.co.uk
AE Sewing Machines
4,9
Excellent
649 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de AE Sewing Machines
Hi Raisa,
Thank you for your review!
Kind regards
The AE Marketing Team
Excellent service My order was dealt with quickly and…
My order was dealt with quickly and efficiently and l received my order promptly plus I was kept well informed.
27 janvier 2025
Réponse de AE Sewing Machines
Hi Jacki,
Thank you for leaving this review! It's great to hear that you were happy with our service :)
Kind regards
The AE Marketing Team
No fuss quick service
21 janvier 2025
Réponse de AE Sewing Machines
Hi Simon,
Thank you for this short and sweet review!
Kind regards
The AE Marketing Team
That was fast and good
13 janvier 2025
Réponse de AE Sewing Machines
Hi Markus,
Thank you for leaving this review, that's the kind of service we aim for!
Kind regards
The AE Marketing Team
Réponse de AE Sewing Machines
Hi Neyi,
Thank you for leaving this review, I've passed your feedback on to the team!
Kind regards
The AE Marketing Team
Rhys & the folks at AE were FANTASTIC!
Rhys and the folks at AE were fantastic and I appreciate them helping me get the right machine to start my business off on a good foot.
16 janvier 2025
Avis spontané
Réponse de AE Sewing Machines
Hi Vince,
Thank you for leaving this lovely review! It's great to hear that you're happy with the service you received and we wish you the best of luck with your business!
Kind regards
The AE Marketing Team
Réponse de AE Sewing Machines
Hi Darren,
Thank you for this short and sweet review!
Kind regards
The AE Marketing Team
Wow! Superb service!
Wow!! what a superb service!!! Chatted with Moneypenny chatbot 😊to find out if the product I was interested in was in stock. Received a quick response and in less than 24 hours my new blind hemming machine is set up and running perfectly! Great friendly service that I will definitely use again!
14 janvier 2025
Avis spontané
Réponse de AE Sewing Machines
Hi,
Thank you for leaving this review. Our Moneypenny chat service is manned by humans rather than robots, so I'll pass your positive feedback on! It's great to hear you're happy with your machine and the service you received, we look forward to working with you again in the future!
Kind regards
The AE Marketing Team
Fantastic customer service
Fantastic customer service, faultless in all aspects.fast and efficient delivery. Quality product.could not be happier
16 décembre 2024
Réponse de AE Sewing Machines
Hi Neal,
Thank you for leaving this review, it's great to hear that you're happy with our customer service and your purchases from us!
Kind regards
The AE Marketing Team
Always helpful !
Always helpful !
Feels like a personal service ... which it is !
5*****
13 décembre 2024
Réponse de AE Sewing Machines
Hi Ginzil,
Thank you for leaving this review, I've passed your kind feedback on to the team!
Kind regards
The AE Marketing Team
Rasor RS1S
The battery driven scissors are amazing and easy to use. It would have been good to have the instructions but it was easy to google them.
The delivery was extremely fast and efficient
11 décembre 2024
Réponse de AE Sewing Machines
Hi Toni,
Thank you for leaving this review! It's great to hear that you're happy with your electric scissors. and our customer service. We will look into adding the instructions to the product page on our website for future reference in response to your feedback.
Kind regards
The AE Marketing Team
Réponse de AE Sewing Machines
Hi Marie,
Thank you for leaving this review! It's great to hear that you're happy with our service and can find what you need on our website. :)
Kind regards
The AE Marketing Team
Good remedy
I ordered one Juki machine for my mum's birthday. When it arrived, the machine was installed with a different motor from what was shown on the website. Indeed, we ordered a slightly more expensive model to avoid having exactly that motor. When I called, the customer service person was nice but wanted me to take the machine back for an exchange and said AE has the right to choose whatever motor for the machine and that motor is newer and better than the one we prefer. I have no doubt about the quality of the motor but my mum prefers to have the traditional motor she's accustomed to using. After discussion, they agreed to deliver another machine with our preferred motor for an exchange at their own cost. During the next delivery, their staff, John, came in person to ensure everything went alright. All in all, it was an unfortunate incident at first but AE solved it well at last.
29 novembre 2024
Avis spontané
Réponse de AE Sewing Machines
Hi Amelia,
Thank you for leaving this review! We are constantly updating our website, and some of the images used are placeholders from Juki's original product images rather than our own photos. Please be assured that we have now updated this product image. The motor we originally provided with the machine was a modern servo motor, which is usually considered an upgrade from the traditional belt driven motor as it is more efficient and doesn't require a belt to be replaced periodically. However, once you explained that your Mum wanted the more traditional style of motor, we were able to source an older style version - we hope she is now happy with her machine and apologise for the initial confusion!
Kind regards
The AE Marketing Team
Such helpful people
10 décembre 2024
Réponse de AE Sewing Machines
Hi Ms D,
Thank you for leaving this review, I'll pass your kind feedback on to our team!
Kind regards
The AE Marketing Team
Good communication updates from the…
Good communication updates from the moment of purchase to delivery
7 décembre 2024
Réponse de AE Sewing Machines
Hi Vance,
Thank you for leaving this review. We always aim to provide the best possible customer service and it's great to hear that you're happy with the communication you received from the team!
Kind regards
The AE Marketing Team
Industrial sewing machine thread
Excellent choice of threads and good descriptions of their uses. Good prices. I was kept informed with email updates and delivery was speedy. A very good shopping experience and I will be purchasing from them in the future.
5 décembre 2024
Réponse de AE Sewing Machines
Hi Sandra,
Thank you for leaving this review! It's great to hear that you were happy with your shopping experience. We're hoping to further expand our range of thread colours and types soon!
Kind regards
The AE Marketing Team
Réponse de AE Sewing Machines
Hi Lorraine,
Thank you for leaving this short and sweet review, it's great to hear that you're happy with our communication, delivery, and choice!
Kind regards
The AE Marketing Team
Réponse de AE Sewing Machines
Hi Alexander,
Thank you for leaving this review! It's great to hear that you found what you needed. We usually aim for next day delivery but sometimes orders come in after our parcels have been dispatched for the day - hopefully we can cut it down for you next time!
Kind regards
The AE Marketing Team
Great company to deal with!
Great company to deal with, easy to get through to, staff are lovely, and quick response to queries and call outs.
22 novembre 2024
Réponse de AE Sewing Machines
Hi,
Thank you for leaving this review! It's great to hear that you're happy with the service we provided :)
Kind regards
The AE Marketing Team
Excellent service
Excellent service. Great delivery time and well packaged. Great product.
26 novembre 2024
Réponse de AE Sewing Machines
Hi Steven,
Thank you for leaving this review! It's great to hear that you're happy with our service and your purchase :)
Kind regards
The AE Marketing Team
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