Aeropay Avis 

Prizepicks Users**
The moment they say your case is being “escalated to the escalation/specialized team,” you basically get stuck in an endless cycle of robotic responses. They’ll ask for bank statements, billing information, IDs, and verification documents, then later ask for the same information all over again.

There’s no actual timeframe for resolution, and every reply feels copied and pasted. You’ll constantly be told your issue was “sent to the escalation team,” but nothing actually changes.

They tell you to email AeroPaySupport, AeroPay support says it’s escalated, and eventually the “resolution team” emails asking for documentation you already submitted. It becomes the same cycle over and over.

I’ve had a terrible experience with Aeropay. Their customer service is honestly one of the worst I’ve ever dealt with. I’ve been trying to get in contact with them for over 3 weeks, sending emails constantly, and I still haven’t received any real help or response.

It’s extremely frustrating dealing with a company that handles your money but doesn’t have reliable support. There’s no clear way to talk to a real person, no phone number, and when you do reach out, it feels like your messages just get ignored.

What makes it worse is that I’m not the only one dealing with this. Many users report the same issue—slow responses, unhelpful replies, or no response at all, especially when it comes to withdrawals or account problems.

At the end of the day, if a company is dealing with people’s money, customer service should be a priority—and Aeropay is completely failing at that. Until they fix their support system, I wouldn’t recommend using them.

Slowest way to get your money paid to you. Plaid is 10x as fast and the support is actually helpful

I’ve been dealing with slow support which is only available through email because they suspended my account with no notice or anything to let me know it was suspended. I had to find out from the sports book that they suspended my account. They told me my withdraw failed because I tried to deposit to my mother’s account but when I tried to deposit to my own it still failed. I am on my 3rd day of trying to withdraw my winnings and aeropay takes years to email back. It’s very frustrating.

Supposedly they are faster than ach but if i had used ach i would have had my deposit already. Trash service. Never using again

They asked me to provide proof of my marriage license to be able to access money from my own accounts?? So strange. I did not send them anything!

I believe this company works with casino apps to prevent withdrawals for meticulous reasons if they can find one.

If one bank doesn't work, link a different bank.

Customer support does not exist. You deal with peoples money. You need customer support. Terrible. Do not use

Received a message stating my deposit “would land next business day” well it’s next business day at almost 5pm and my bank is telling me I have no pending deposits! So I contact Aeropay by email since you can’t call them and they say 3-5 business days!!! Why lie and tell me next business day?? Terrible customer service and joke of a company!

Scam company that steals money from you and does business with shady gambling sites.

Trash customer support sucks they will hold your money and not reply

Never works when I try to log my bank info in

This shit never works.

Constant circles! Wont allow me to make a transaction after bank approved access. The worst onboarding process ever! It just doesnt work. Find another method; not Areopay.

I cant give them anything less than 5 stars. A online casino was trying to screw me out of almost $400. I was only able to get in touch with aeropay and they were able to get the casino to finally pay up. It took over a month but Aeropay was very responsive to my emails. Thank you once again. I normally dont write reviews, but you earned this one.

I love the option for payments. Great idea! love it!

RitaT

No customer support. They declined my transfer because of “risk of overdraft”, when I had $300 more in the account than what I was trying to transfer. Then the “support” AI tells me no humans are available to talk to. After messing with it a little, it connects me to a human who never responds to me. The worst experience I’ve ever had with a company or payment processor

Easy to set up & use. Much more convenient than using cash. Very happy with this service.

I’ve been using Aeropay for years and they’ve been more than helpful.Amazing customer service. Recommended to any and everyone. 10/10