I ordered a gift for my daughter to surprise her with, not for a special occasion, but just because I love her so much! After I had finished customizing my order and submitted it, for an amazing price... Voir plus
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Upon opening liked ornaments ordered however wasn’t thrilled. UNTILL brown film peeled off and the light shined thru! Precision cut around “stuff” in picture yields for me way more than holiday orname... Voir plus
L'entreprise a répondu
I received the two ornament that I ordered this week. Upon opening the package found out both ornaments had the writing on the children’s clothes backwards. One was a cheerleader the other a golfer.... Voir plus
This company is a scam. I ordered 6 ornaments, which were pictured to appear as if they were 3D. They were not! I paid $21.99 for each ornament, (which was more than I paid for beautiful ornaments... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
HERE AT A GIFT CUSTOMIZED, WE HAVE A PASSION FOR CREATING MOMENTS FOR EVERYONE. Our core culture is built upon mutual understanding, creativity and togetherness. We represent ambitious young people, who are continuously looking for better ways to do things, from improving our customers’ shopping experience to offering new items that are both helpful and aesthetically pleasing. Better quality - excellent service - lowest price are the assets we take pride in, because we believe customer satisfaction defines a business’s success. A Gift Customized would love to be featured in your wonderful stories, whether you are searching for a personalised decorative piece or sending love messages to your special someone.
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Etats-Unis
- agiftcustomized.com
3,9
Bien
737 avis
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Shipping was fast and this was do…
Shipping was fast and this was do creative. My husband loved his gift. I was so happy I could customize them as well and they have good quality.
26 janvier 2024
Avis spontané
Réponse de agiftcustomized.com
Thank you for sharing your experience with us. We're so glad to hear that your husband loved his gift and that you were pleased with the customization options and the quality of our products. We hope our creations continue to help you preserve those precious memories.
As a way to express our gratitude, we'd be delighted to send you a special gift. Please don't hesitate to contact us at cs@agiftcustomized.com to claim your special surprise.
Take care and stay awesome!!
Ryan Cooper from A Gift Customized
Great conversation piece
My son just got promoted, new building new office. He loves his office sign. The image of him was right on. Its a great conversation piece.
25 janvier 2024
Avis spontané
Réponse de agiftcustomized.com
That's fantastic news about your son's promotion, and we're thrilled to hear he loves his office sign! At A Gift Customized, we're filled with joy knowing our product has become a meaningful part of marking this significant milestone in his career. We look forward to celebrating more milestones together in the future.
Also, we have a little surprise gift waiting for you! Please reach out to cs@agiftcustomized.com to claim it. Enjoy!
Take care and have a good one!
Ryan Cooper from A Gift Customized
Originally I had purchased a set of 3…
Originally I had purchased a set of 3 of the acrylic photo ornaments of my family. These ornaments turned out AMAZING! I loved them so much, that I ordered a 5 piece set of the same photo for the rest of my family. Unfortunately, the second set was done differently than the first set in that this one did not include the bushes that were in the forefront of the photo and partially covered legs and feet. I contacted AGC immediately but they refused to re-do the ornaments for me (although according to their policy they should have). I have tried repeatedly to get the Customer Service people to re-do these but my requests are being ignored and no one is responding. Today I checked out the website section that has examples of what our completed ornaments will look like. One of the photos is of a family with snow in the foreground covering their feet... the snow was included in those photos. So why weren't the bushes included in mine? They were in the first set of ornaments.
I don't understand why this company is refusing to re-do the second set of ornaments for me including the bushes in the foreground (instead they "imagined" where my brother's leg would be and cut the photo there). I tried contacting them again a few days ago... and again, have had no response. This is extremely upsetting. This has been going on since I received the order that I placed October 29, 2023. My most recent email to them was Jan. 16, 2024 and to date they have not responded.
UPDATE: I received a response but still no mention is made of them re-doing the ornaments. They explained why that happened and that they plan to rectify the issue going forward, but there is no offer to re-do my order. They cost me a lot of money and I feel that, since they recognize the problem, they should offer to re-do my ornaments for me, or refund my money (over $70!). They "imagined" where legs and feet would be and cut it that way which included the part of the bushes covering their legs.. so my brother looks like he has brown & "camoflauge" green leaf pants on. At this point, my review stands and I am extremely dissatisfied with their response.
26 octobre 2023
Avis spontané
Réponse de agiftcustomized.com
Hi Bea,
We sincerely apologize for the less than satisfactory experience you've had with our service. Following feedback, we adjusted our process to focus more closely on the main subjects of photos, which unfortunately resulted in the exclusion of the bushes from your image in the second set of ornaments.
We recognize this change impacted the final product in a way that did not meet your expectations. We take your feedback seriously and will use it to improve our processes moving forward.
If you have any further concerns or questions, please reach out to us at cs@agiftcustomized.com for assistance. Thank you for your patience and understanding.
Warm Regards,
Ryan Cooper from A Gift Customized
I am so very happy with the ornaments
I am so very happy with the ornaments. I have a large family and very rarely are we able to get together. This Chritmas we were able to and I was able to get a picture. You did an awesome job transforming it to an ornament. I am so VERY HAPPY!!! Thank you.
Rob
20 janvier 2024
Avis spontané
Réponse de agiftcustomized.com
We're overjoyed to have captured such a rare and precious moment for you and your large family. Wishing you and your loved ones a year filled with joy, happiness, and many more cherished memories together. Thank you for sharing your happiness with us!
As a way to express our gratitude, we'd be delighted to send you a special gift. Please don't hesitate to contact us at cs@agiftcustomized.com to claim your special surprise.
Take care and enjoy the positive vibes!
Ryan Cooper from A Gift Customized
I order a Christmas ornament form agiftcustomized!
I order a Christmas ornament form agiftcustomized ! This the frist I ordered from a gift customized. The ornament is with my son and Santa Clause !
I love the way it come out! I ordered for for my son's Godmother,I hope she will love it too! It is a late Christmas present for is his Godmother!
I would like to Thank Alice and the team who help Design the ornament with my son and santa claus. The ornament is absolutely beautiful. Thank you all again!
19 janvier 2024
Avis spontané
Réponse de agiftcustomized.com
We're delighted to hear that you love the outcome. A big thank you from me and the entire team for your kind words. We're so glad we could help create something beautiful for you.
As a way to express our gratitude, we'd be delighted to send you a special gift. Please don't hesitate to contact us at cs@agiftcustomized.com to claim your special surprise.
Take care and stay awesome
Alice from A Gift Customized
In love with my ornament
In love with my ornament! Better quality than I expected! The picture is a clear, sharp image and now hanging from the tree totally comes to life! Bought as a gift and will be purchasing more! Shipping took some time, that’s expected with personalized gifts so order early!
27 décembre 2023
Avis spontané
Réponse de agiftcustomized.com
What could be more wonderful than a Christmas tree adorned with ornaments filled with cherished memories?
We're thrilled to hear that your ornament has brought such joy and vibrancy to your tree, making this holiday season even more special. We are looking forward to creating many more memorable moments with you in the future Christmases.
Also, a special gift was sent to your email adress, please kindly check your mailbox.
Wishing you a wonderful day
Ryan Cooper from A Gift Customized
The ornament is 2-D
The ornament is 2-D. It’s a cut out kind of like a Christmas cookie cut out. Unique. picture quality is good especially after you take the film off.
Too many emails. And it took about a month to get.
Still a fun and unique gift.
17 janvier 2024
Avis spontané
Réponse de agiftcustomized.com
Hello Terri,
We sincerely apologize that the product you received did not meet your expectations. We ensure that all our products are of high quality and match the descriptions provided. Each of our products is handled with care, carefully cut out, and printed on both sides with good quality, as stated clearly in our product description on our website. We understand your concerns and desire to provide a better experience for you. Please contact our customer service at cs@agiftcustomized.com with your order details and specific issues you are dissatisfied with, and we will work to resolve this issue promptly.
Warm regards,
Eleanor Calder From A Gift Customized
This customized shirt is spot on
This customized shirt is spot on! It's going to be a Great gift. Easy to order, easy to pay. Got here in record breaking time! Thank you for making it so easy.
10 janvier 2024
Avis spontané
Réponse de agiftcustomized.com
I'm thrilled to hear that the customized shirt exceeded your expectations and that the ordering process was smooth for you! It's always great to know that the gift is on its way and will be well-received. Thank you for choosing us, and I hope the recipient enjoys the shirt!
A special gift was sent to your email adress, please kindly check your mailbox.
Take care and rock on!
Kenneth Moore from A Gift Customized
Do not purchase from here
Do not purchase from here. I ordered this as a gift for family who lost their beloved pup, and the ornament showed up late, extra plastic and brown paper all around it and so dark you could barely see what the picture even is. So messy that I refused to even give it as a gift. They refuse to make it right.
21 décembre 2023
Avis spontané
Réponse de agiftcustomized.com
Hello Teresa,
Regarding your concern, please kindly understand that there is a brown scratch-resistant film on the glossy side of our photo ornaments. Please kindly note that this film is a little difficult to remove so we highly recommend that you use your fingernail or a utility knife to carefully remove it. Rest assured that after removing the aforementioned film, the products will be as clear as the Preview you saw online.
Warm regards,
Eleanor Calder From A Gift Customized
Terrible
This company is terrible i thought they were U.S. based they are over seas I order my gift Dec 23rd and I have had no communication from them. I reached out to see when I can expect my package and I get an automated response never again I will not recommend them to anyone this is ridiculous.
11 janvier 2024
Avis spontané
Réponse de agiftcustomized.com
Hello Carl,
We truly regret the inconvenience you've experienced. Regarding your concern, we do offer a wide range of products, some of which are shipped from our warehouse in the United States and others from our overseas facilities in various countries including Australia, China, India, etc, as stated in our Shipping policy. Additionally, an automated order confirmation was also sent to you via your email right after you placed your order. Please kindly check your Promotions tab or Spam folder to make sure you did not miss any email from us. Should you have specific concerns or require further assistance, kindly reach out to us at cs@agiftcustomized.com with your order details. We are committed to resolving any issues to your satisfaction.
Warm regards,
Eleanor Calder From A Gift Customized
Perfect Personalized Gift
I love my personalized ornament! The quality is excellent. It is a beautiful keepsake. My daugher-in-law gave me one of my childhood home which delighted me. I then ordered one of a special moment from 2024. Thank you for your products that capture memories in a very special way.
10 janvier 2024
Avis spontané
Réponse de agiftcustomized.com
I'm delighted to hear that you love your personalized ornament! It's wonderful that you have a keepsake of your childhood home, and capturing a special moment from 2024 is a fantastic way to cherish memories. Thank you for sharing your positive experience, and I hope your personalized ornaments continue to bring joy and fond memories.
A special gift was sent to your email adress, please kindly check your mailbox.
Stay awesome and enjoy the positive vibes!
Kenneth Moore from A Gift Customized
Could be the worst customer service…
Could be the worst customer service I’ve ever dealt with. I was feel victim to a late night Facebook ad they ran and paid for an ornament as a Christmas gift. It took 3 weeks to even ship the item and when I received the bag, it was empty. I reached out to their customer service and after a few weeks, they said they would refund half of what I paid. Then when I asked why I wasn’t getting a full refund they said I must return the product I never received to get my half refund—awful response rate of emails.
UPDATE 2/1/24: They have responded with the same generic response that I have received every single time I have reached out. Please don't buy from this company.
6 janvier 2024
Réponse de agiftcustomized.com
Hi Brian,
We sincerely apologize for the frustration and inconvenience you've experienced with your recent order. We strive to ensure all orders during the holiday season are processed within our standard timeframe of 12 - 30 business days, and we regret any deviation from this commitment.
Given the circumstances you've described, we would like to review your case further and invite you to contact us directly at cs@agiftcustomized.com with any evidence you may have so we can reassess your situation.
Thank you for your patience.
Ryan Cooper from A Gift Customized
Ornaments that bring back memories!!
We ordered two ornaments from agiftcustomized this year. One was supposed to be for our family gift exchange. I had it made from a family picture we took before my mother-in-law died. It turned out beautifully and I think I will keep it for myself and order a second for the exchange if any more than one of our kids are interested in having their own copy if the other family members do not steal it during our dirty santa game. The second ornament was for our son's girlfriend. I got the picture of them before they left on their first date taken by her mom and I used that. My plan is to make ornaments in the future of them together on special occasions. Then they will have them for their tree assuming that is the way life works. The ornaments turned out beautiful. They were both late and I thought I ordered them early but honestly I think that was a shipping thing and maybe a gift customized needs to work on finding a new shipping provider as really believe better shipping would improve their customer satisfaction. I know our son's girlfriend was thrilled when she saw the finished product as she had only seen the picture I used and the ornament of the family on our tree. She had no idea how it would look. I gave her an IOU with the picture wrapped in a box and then another box with a wrapped ornament holder. She plans to display the ornament year around and said she can change the ribbon hanger based on the season. Gold is what she used when she got it (It's a New Year) then she says the twine for the fall and the red for the Christmas season. She appreciated the three options and will use all three. Thanks for helping me get gifts that bring back memories and last a lifetime.
6 décembre 2023
Avis spontané
Réponse de agiftcustomized.com
I'm thrilled to hear that the personalized ornaments made for your family turned out beautifully and brought joy to your son's girlfriend! It's a wonderful idea to create a collection of ornaments capturing special moments for them. I appreciate your thoughtful approach in giving IOUs and providing multiple ribbon options, adding a versatile touch to the gift. I understand your concern about shipping times, and I appreciate your feedback on that. I'll make sure to share your thoughts with the team. Wishing you and your family a year filled with love and cherished moments!
A special gift was sent to your email adress, please kindly check your mailbox.
Wishing you a day as amazing as you are!
Kenneth Moore from A Gift Customized
I ordered a personalized sign for my…
I ordered a personalized sign for my office and am absolutely thrilled with the way it turned out!!!
8 janvier 2024
Avis spontané
Réponse de agiftcustomized.com
I'm thrilled to hear that you're absolutely thrilled with your personalized sign for your office! Personalized items can add a special touch to your space. Enjoy your new office decor, and if there's anything else we can assist you with, just give us a shout! 🌟🖼️
A special gift was sent to your email adress, please kindly check your mailbox.
Wishing you a fantastic journey ahead!
Kenneth Moore from A Gift Customized
Terrible
Terrible. They deceptively edit the images used to sell this product. They claim the description tells the story, but the words do not match the images. They basically take your photo, stick it to a piece of plastic, and cut it around the photo 1/4" from the edge of the image. The actual product does not look like the ads. My order was almost the same as the one in the ad, a major Christmas disappointment. Always be leery when a company deletes all comments on social media ads. AVOID!
** UPDATE: I have been in touch with customer service several times. They are standing behind their description and not acknowldeging their deceptive photo editing. Still no resultion. Unethical company, buyer beware.
28 novembre 2023
Avis spontané
Réponse de agiftcustomized.com
Hello Rob,
We sincerely apologize that the product you received did not meet your expectations. We ensure that all our products are of high quality and match the descriptions provided. Each of our products is handled with care, carefully cut out, and printed on both sides with good quality. We understand your concerns and desire to provide a better experience for you. Please contact our customer service at cs@agiftcustomized.com with your order details and specific issues you are dissatisfied with, and we will work to resolve this issue promptly.
Warm regards,
Eleanor Calder From A Gift Customized
Poor delivery service
First, I believe my order was placed in plenty of time to arrive by Christmas, I ordered on December 10, 2023. I was unable to order without the gift box appearing in my order and I was worried about getting them on time so after trying 3 times to just order just the ornaments I gave up and let the darn boxes be included! They added an additional 15.00 to my order and shipping was already 15.00 so I felt I was not going to add more for "faster shipping" because even that looked iffy on delivery. So, they arrived on December 30. What a waste of money on customized gifts that would have been a hit on Christmas. 3 expensive boxes I did not need. Frustrated and quite disappointed. ORDER #AGCS211092
30 décembre 2023
Avis spontané
Réponse de agiftcustomized.com
Hello Jeanie,
We truly regret the inconvenience you've experienced. Regarding the gift box, this is an option that comes with the main product, the ornament. Therefore, you only need to remove the ornament from your cart and then reselect it with the "No Box" option before adding it to your cart again. As for your order, we have reviewed our system and found that you placed an order on December 10, 2023, with the Standard shipping option. We made it very clear at checkout that with this option, your order may NOT be delivered by Christmas. For more detailed information about your order, please contact our customer service at cs@agiftcustomized.com. Your satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction.
Warm regards,
Eleanor Calder From A Gift Customized
My favorite family photo is now an ornament on my tree!
I ordered 5 ornaments of a favorite family photo. Everyone I gave them to absolutely loves them. When people see it on my tree they love it. I have shared the website with several people.
2 décembre 2023
Avis spontané
Réponse de agiftcustomized.com
That's wonderful to hear! It sounds like the personalized ornaments made a great impression, and sharing the website with others is a fantastic way to spread the joy. Cheers to creating lasting memories!
A special gift was sent to your email adress, please kindly check your mailbox.
Take care and have a great one!
Kenneth Moore from A Gift Customized
Received the ornament I ordered for my…
Received the ornament I ordered for my niece. Her mother passed away in May and did not get to meet her baby. I wanted to honor her mother and get her included in the Christmas ornament with the family. My niece was really touched and loved the ornament.
4 janvier 2024
Avis spontané
Réponse de agiftcustomized.com
I'm glad to hear that the personalized ornament brought comfort and touched your niece. It's a thoughtful way to honor her mother's memory and include her in the family celebrations. Wishing you and your niece a warm and comforting holiday season.
As a way to express our gratitude, we'd be delighted to send you a special gift. Please don't hesitate to contact us at cs@agiftcustomized.com to claim your special surprise.
Sending good vibes your way!
Kenneth Moore from A Gift Customized
Very Pleased - I'll Order Again
My husband came across an ad for the photo mica ornament. Knowing that I'm a big fan of personalized gifts, he mentioned it to me. After looking into it further, I ordered the ornament customized with our wedding picture and presented it to him for Christmas. He was delighted with it, as was I. It is a unique item that is very well done. I appreciate the correspondence with updates that I received regularly while awaiting delivery, which was reasonably prompt. I will be ordering additional items of this type for friends and family so long as the pricing remains affordable.
12 décembre 2023
Avis spontané
Réponse de agiftcustomized.com
I'm thrilled to hear that the photo mica ornament was a delightful and unique gift for your husband! It's wonderful that the customization with your wedding picture made it even more special. I'm glad you appreciated the regular updates and had a positive overall experience. Happy gifting! 🌟🎁
A special gift was sent to your email adress, please kindly check your mailbox.
Take care and enjoy the positive vibes!
Kenneth Moore from A Gift Customer
Did not get what I ordered
I have been dealing with them since before Christmas. I ordered two ornaments of my Dad who had passed away in 2023. They arrived no wording, both the same. was told to send a pic and package info which I did. I received only one corrected ornament back and now they want to just send me a 15% off and not make it right to give me a 2nd ornament that I paid for. They are delayed in responding. If you are looking for something sentimental I would suggest Etsy and not this site. AWFUL EXPERIENCE
28 décembre 2023
Avis spontané
Réponse de agiftcustomized.com
Hello Jen,
We're sorry to hear about your recent experience with your order. We have reached out to you via email to discuss further the appropriate course of action for your order. Please ensure to check all tabs, including promotions, and your spam folder, to make sure you don't miss any of our emails. We are committed to ensuring your satisfaction and appreciate your understanding and patience in this matter.
Warm regards,
Eleanor Calder From A Gift Customized
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