Be careful when using this app. If you sign up for a subscription, you will be charged on a weekly basis, which is very easy to overlook during the signup process. The charges continue every week, and... Voir plus
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Lisez les avis des autres
Instead of paying for frequent dermatologist visits, this app gives me continuous monitoring and clear reports whenever I need them. it's been a great tool for keeping track of my skin health between... Voir plus
L'entreprise a répondu
Overall, it's a very useful and does what it promises. The only thing that caught me off guard was that the subscription price varies by region. I understand why, but clearer pricing upfront would imp... Voir plus
L'entreprise a répondu
Unfortunately I did not have a good experience with AI Dermatologist. It is a confusing platform, and I was charged more than I expected. Their pricing structure is very unclear - so please be care... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
AI-Dermatologist: Your Personal Skin Health Monitoring App Experience the revolutionary AI-Dermatologist app, a cutting-edge solution to monitor your skin health and identify any potential skin conditions that require attention. With AI-Dermatologist, you can enjoy the following features: - Capture snapshots of skin spots, birthmarks, moles, and other skin conditions, including angiomas, warts, papillomas, mollusks, and more. - Take or upload photos to track and observe changes over time. - Easily log the tracked your skin conditions locations on your body for better record-keeping. - Receive timely reminders for taking new photos, take pills or build a skin care routine and tracking progress. - Сreate your own scheme for the medicines or cosmetics’ use according to your schedule. - Monitor the dynamics of baseline and follow-up results for a comprehensive view of your skin health. - Utilize our advanced AI Consultant to gain deeper insights into your skin condition and receive personalized recommendations in real-time. - Access an extended PDF report that offers a comprehensive and detailed description of your skin condition, providing extensive information to help you better understand and manage your skin health effectively. Download AI-Dermatologist today and take charge of your skin's well-being with the power of AI and professional dermatological expertise at your fingertips. Stay proactive, stay informed, and prioritize your skin health.
Coordonnées de contact
Etats-Unis
- support@ai-derm.com
- ai-derm.com
2,8
Moyen
58 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I spotted a mole that didn't look quite…
I spotted a mole that didn't look quite right and decided to check it with the app. It gave a high-risk warning, which made me book a doctor's appointment. Turns out it did need attention.
10 avril 2026
Avis spontané
Great Tool
Instead of paying for frequent dermatologist visits, this app gives me continuous monitoring and clear reports whenever I need them. it's been a great tool for keeping track of my skin health between appointments.
10 avril 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
Thank you for your update. We’re really glad we were able to resolve your issue and improve your experience. We truly appreciate your patience throughout the process and your willingness to reconsider your rating. Your feedback means a lot to us and helps us continue improving our service for everyone.
Be Careful: Easy to Miss Weekly Charges
Be careful when using this app. If you sign up for a subscription, you will be charged on a weekly basis, which is very easy to overlook during the signup process. The charges continue every week, and the company does not provide refunds. Make sure you fully understand the subscription terms before subscribing.
14 avril 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
We would like to clarify that all subscription terms, including billing frequency and pricing, are clearly presented during the signup process before any payment is confirmed.
Users have full control over their subscriptions and can manage or cancel them at any time through their account settings.
We always encourage users to review the details carefully before completing a purchase and appreciate your feedback as it helps us improve transparency and user experience.
Please Beware of This Platform
Unfortunately I did not have a good experience with AI Dermatologist. It is a confusing platform, and I was charged more than I expected. Their pricing structure is very unclear - so please be careful. I provided them with feedback after my first experience. Although they responded - they did not refund the extra charges (that were in addition to the service I used).
From a diagnostic perspective, I submitted three photos of the same lesion, and was given three different ‘suggestions’ as to what it might be.
Although this technology may one day be a helpful tool - this is both unhelpful and very expensive. Beware.
12 avril 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
Thank you for your detailed feedback.
We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify that all pricing and available options are presented during the checkout process prior to confirmation, allowing users to review and choose the services they wish to purchase.
Regarding the results, our service provides AI-based assessments, which may vary depending on factors such as image quality, lighting, and angle. These results are not intended to be a medical diagnosis, and we always recommend consulting a qualified healthcare professional for accurate evaluation.
As for refunds, our policies regarding digital products are clearly outlined on our platform, and we aim to apply them consistently to all users.
Paid for one thing and then they took a…
Paid for one thing and then they took a further £11.99 and tried to take a further 15.99 without permission. Disputing with bank but avoid!!
12 avril 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
We would like to clarify that all purchases on our platform require explicit user confirmation before any charges are processed. Each product and its price are clearly displayed during the checkout process.
The additional charges you mentioned correspond to separate purchases that were confirmed during this process.
We’re sorry to hear that you’ve had a negative experience and would be happy to assist you further if you contact our support team directly.
The in-depth analysis itself works…
The in-depth analysis itself works really well, but I ran into a small issue when I want get my pdf-report. Customer support resolved it.
7 avril 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
Thank you for your thoughtful feedback. We’re glad to hear the tool was useful and met your expectations. We’re continuously working to improve transparency and user experience.
Fake doctors
Very fake website dr skin ai paid the subscription charge a week ago but they are not answering now no phone calls no message
4 avril 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
We’re sorry to hear about your experience. However, please note that this is not our website or service, and we are not affiliated with it in any way.
Unfortunately, we are unable to assist with this matter, but we recommend contacting the support team of the service you used.
Terrible - don’t use
Terrible. Offers 3 scans for 4.99 and once I used Apple Pay immediately I got 2 charges for 7.99 & 14.99 (pdf) which I didn’t want or ask for. Then when i ask for a refund it’s all Ai generated responses. Awful!
2 avril 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
We’re sorry to hear that you’ve had such an experience and that this situation left you with a negative impression.
First, we would like to clarify that you are not communicating with AI , all responses, including the ones sent to you via email, are handled by our support team.
As previously explained in our email correspondence, according to our system records, an account was registered on our website (https://ai-derm.com) using your email address. Your login credentials were sent to the same email.
Regarding the charges: you initially selected the $4.99 offer, after which you were presented with an additional page offering a digital product. The $17.99 charge corresponds to the PDF report. This page clearly includes the purchase details and requires an explicit confirmation action. Once confirmed, the system registers it as a completed purchase.
Please also note that downloadable digital products (such as PDF reports) are clearly marked as non-refundable once access has been granted. This policy is stated on our website and applies to all users.
We genuinely regret that your experience did not meet your expectations.
USEFUL
Overall, it's a very useful and does what it promises. The only thing that caught me off guard was that the subscription price varies by region. I understand why, but clearer pricing upfront would improve the experience.
27 mars 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
Thank you for your thoughtful feedback. We’re glad to hear the app was useful and met your expectations.
We appreciate you pointing out the pricing experience. You’re right that pricing may vary by region, and we understand how clearer communication upfront can make a difference. We’re continuously working to improve transparency and user experience.
Thanks again for sharing your perspective. It truly helps us improve!
This company is fraudulent
This company is fraudulent, like the other in the reviews they are adding 17,99 on top of the original 4,99.
Do not order anything from them people !!
25 mars 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify the situation. You initially selected the $4.99 offer, which then led to a subsequent page where an additional digital product was presented. This page clearly displays the full purchase details, including the price of $17.99 for the PDF report, together with a payment continue button. Once the confirmation button is clicked, the system registers this step as a completed and confirmed purchase. The $17.99 charge on your statement corresponds to the PDF report you selected. You can access, view, and download your report at any time by logging into your personal account on our website. We would also like to assure you that our company does not engage in hidden charges or deceptive practices. All pricing information and purchase steps are clearly displayed on each screen before any payment is finalized.
If I could rate this a zero I would
If I could rate this a zero I would! Just paid for a one time diagnosis for 4.99 and immediately they added 17.99 without permission. Thats bad enough but other than claiming my grandmas open leg wound was “eczema” it basically told me to go to a doctor. This is a complete scam.
The companies response below this is clearly insufficient as I, and many other reviewers, can attest that the additional purchase was not indicated clearly anywhere on the website and was not shown at checkout. This is incredibly deceptive and must stop.
24 mars 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify the situation. You initially selected the $4.99 offer, which then led to a subsequent page where an additional digital product was presented. This page clearly displays the full purchase details, including the price of $17.99 for the PDF report, together with a payment continue button. Once the confirmation button is clicked, the system registers this step as a completed and confirmed purchase. The $17.99 charge on your statement corresponds to the PDF report you selected. You can access, view, and download your report at any time by logging into your personal account on our website. We would also like to assure you that our company does not engage in hidden charges or deceptive practices. All pricing information and purchase steps are clearly displayed on each screen before any payment is finalized.
Scammed out of over $20 for NOTHING
I broke out with a vicious rash and as it was the weekend I hoped AI deermatologist would be able to help figure out what it was. I paid the $4.99 for the bogus diagnosis (instead of picking up on the numerous blisters all over the picture I took, it focused on a tiny nevus and that's what it "diagnosed.") Then I suddenly got charged $17.99 in addition to the $4.99. No explanation. I contacted customer support and they claim that I ordered an additional product, which I did not, and that I authorized the transaction, which I did not. What can I say: they make false promises, steal from you, then call you a liar when you call them out. Stay away.
PS: There was no second page with additional products offered. I was upset enough to pay $4.99. Why would I want to add another $20 for a PDF which by the way, I apparently paid for but never received. The response is via AI so don't hope to get anyone to respond. Just stay away from this website. They scam you.
18 février 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify the situation. You initially selected the $4.99 offer, which then led to a subsequent page where an additional digital product was presented. This page clearly displays the full purchase details, including the price of $17.99 for the PDF report, together with a payment continue button. Once the confirmation button is clicked, the system registers this step as a completed and confirmed purchase. The $17.99 charge on your statement corresponds to the PDF report you selected. You can access, view, and download your report at any time by logging into your personal account on our website. We would also like to assure you that our company does not engage in hidden charges or deceptive practices. All pricing information and purchase steps are clearly displayed on each screen before any payment is finalized.
As someone with limited access to…
As someone with limited access to dermatologists, this app has been a lifesaver. I had no idea what was causing the redness and irritation on my cheeks. It guided me to seek professional help when necessary.
17 mars 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
Thank you for your kind words. We’re really glad the app could support you. It’s especially important for us to help people who may have limited access to specialists, and we’re happy it guided you in the right direction when needed.
We appreciate you sharing your experience!
Thank you for your prompt resolution of…
Thank you for your prompt resolution of my issue experienced. Happy to change my rating.
16 mars 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
Thank you for your update. We’re really glad we were able to resolve your issue and improve your experience. We truly appreciate your patience throughout the process and your willingness to reconsider your rating.
Your feedback means a lot to us and helps us continue improving our service for everyone.
WARNUNG!
WARNUNG: Absolut unseriöse Abzocke.
Man glaubt, man bestellt was für $4,99 und dann werden zusätzlich $17,99 abgebucht.
Die standardisierte Antwort des Unternehmens auf die Beschwerden ist Schwachsinn - man bestellt eine Einzeluntersuchung, autorisiert $4,99 und sobald man auf den Link zum Ergebnis klickt hätte man automatisch zusätzlich $17.99 autorisiert.
Das ist gezielte Irreführung und auch so gewollt. Die Vielzahl der Beschwerden spricht für sich.
15 mars 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify the situation. You initially selected the $4.99 offer, which then led to a subsequent page where an additional digital product was presented. This page clearly displays the full purchase details, including the price of $17.99 for the PDF report, together with a payment continue button. Once the confirmation button is clicked, the system registers this step as a completed and confirmed purchase. The $17.99 charge on your statement corresponds to the PDF report you selected. You can access, view, and download your report at any time by logging into your personal account on our website. We would also like to assure you that our company does not engage in hidden charges or deceptive practices. All pricing information and purchase steps are clearly displayed on each screen before any payment is finalized.
Unauthorized charging and The diagnosis was not reliable
The diagnosis was not reliable, furthermore I took a « free » subscription and bought a 4.99 $ one shot result and was charged another 17.99$ for which I did not give authorizations…for getting a PDF! It is not clearly indicated that you are charged to have access to this PDF. I paid with Apple Pay and only accepted once the payment for 4.99 $, and did not accept another payment which was nonetheless charged. There is a problem there! Looking more closely, the 17.99$ payment bill was slightly different from the authorized one. And of course no refund.
Bad commercial practice.
11 mars 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify the situation. You initially selected the $4.99 offer, which then led to a subsequent page where an additional digital product was presented. This page clearly displays the full purchase details, including the price of $17.99 for the PDF report, together with a payment continue button. Once the confirmation button is clicked, the system registers this step as a completed and confirmed purchase. The $17.99 charge on your statement corresponds to the PDF report you selected. You can access, view, and download your report at any time by logging into your personal account on our website. We would also like to assure you that our company does not engage in hidden charges or deceptive practices. All pricing information and purchase steps are clearly displayed on each screen before any payment is finalized.
Total Scam
I agreed to pay $7.99 for a one-time evaluation of a rash. They charged me $7.99 plus $14.99 for a subscription I didn’t authorize. I’m a senior citizen on SS. Please beware of this company. BTW the diagnosis they provided was that I have a skin rash.
12 mars 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
We’re very sorry to hear about your experience and understand your frustration.
We take billing transparency seriously and aim to ensure all charges are clearly communicated and authorized. We’re reviewing this carefully and will continue improving both our pricing communication and the quality of our service.
Total Scam! Avoid.
This is an absolute scam! I took a service with you which I thought was $4.99 to analyse one picture. This was charged to my card as I expected but then immediately after another charge went on of $17.99. I queried it and got a standard email telling me that they would not refund. The report was entirely inaccurate, looked like it had been produced by a child, and would’ve already have been a waste of money even at $4.99. I contacted my credit card, put a stop on any further payments they may steal off my account, and lodged this one as a dispute as it was clear from their email that there would be no point in continuing further discussion.
UPDATE - Anyone who is in any doubt about this filter the reviews to the one star and see what every one else has to say. Are we all wrong? Did we all not notice this ‘clearly displayed’ charge?
5 mars 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify the situation. You initially selected the $4.99 offer, which then led to a subsequent page where an additional digital product was presented. This page clearly displays the full purchase details, including the price of $17.99 for the PDF report, together with a payment continue button. Once the confirmation button is clicked, the system registers this step as a completed and confirmed purchase. The $17.99 charge on your statement corresponds to the PDF report you selected. You can access, view, and download your report at any time by logging into your personal account on our website. We would also like to assure you that our company does not engage in hidden charges or deceptive practices. All pricing information and purchase steps are clearly displayed on each screen before any payment is finalized.
I was skeptical at first from the…
I was skeptical at first from the reviewies, but the AI Dermatologist accurately identified my skin condition. The tools flagged it as a potential concern with 92% confidence. My dermatologist later confirmed it. truly impressive!
25 février 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
Thank you for sharing your experience with us.
Support replied quickly when I had a…
Support replied quickly when I had a question. that made the experience much better. Everything was easy to follow. It helped me feel more confident about what I was seeing on my skin.
17 février 2026
Avis spontané
Réponse : AI Dermatologist: Skin Scanner
Thank you for your thoughtful feedback!
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