EnHulk is not a good company. Bought a weekender last July had a 2 year warranty. I went to charge battery and it would not charge. Been getting ran around for a month now and all we get is the sa... Voir plus
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Lisez les avis des autres
Really appreciate a new lightbulb being sent to me so quickly after the first one did not work. However, these aren’t as reliable as some of the others that I have used like hue lightbulbs, but a chea... Voir plus
Installing my new Smart bulbs was a cinch, but the manual doesn't include pairing two in the same fixture. I used the chat to ask how to do this,but it was after five and the live support was already... Voir plus
L'entreprise a répondu
AiDot lights are a game-changer for my Halloween haunt setup. The color range is rich—perfect for eerie purples, toxic greens, and blood-red strobes. I synced them with Alexa and DMX triggers for fl... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
AiDot Enhance your home with the latest smart lighting technology. Browse our collection of smart light bulbs today and discover a new way to illuminate your space with style, convenience, and energy efficiency.
Coordonnées de contact
8605 Santa Monica BLVD 79525 West Hollywood, 90069, CA, Etats-Unis
- help@service.aidot.com
- aidot.com
4,1
Bien
279 avis
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
HORRIFIC CUSTOMER SUPPORT
First, I recommend you DO NOT BUY their pool vacuum and further... Stay Away from this Company! The device functions reasonably, except my battery was apparently bad, lasting only 5 - 10 minutes with each charge. I contacted cusomer service and they responded by having me jump though all kinds of hoops... delaying and not responding to the real issue. THEY DO NOT STAND BEHIND THEIR PRODUCT! I have received a half dozen emails over a couple of weeks now without resolution. Every time I do what they ask and they give me yet another task, including providing them with a detailed video of the product failing. I requested a return/replacement and they respond by having me jump through more hoops. They obviously have no intention of supporting this out-of-box failed product!
26 juin 2025
Avis spontané
Very easy to set-up
Very easy to set-up. The bulbs connected to my wifi in seconds, and that's 8 bulbs all at the same time. I also love the bluetooth wall mounted button as an option to turn the bulbs off / on. AiDot will be my go to bulbs going forward.
2 mars 2025
Terrible tech support
Terrible tech support, took forever for anyone to get back with me and no one ever understood my questions no matter how many times I rephrased the question. No one ever contacted me back after last correspondence. The App was difficult to navigate especially with all the pop-ups. It seemed the App was more interested in selling something. I returned the product.
31 janvier 2025
Réponse : Works With AiDot
We sincerely apologize for the frustrations you experienced with our service. This is not the standard we aim for, and we’ve initiated additional staff training to ensure clearer communication and faster response times
Great Experience
great selection, site easy to use, great customer service, fast and efficient delivery. Have yet to install product but it looks impressive.
28 février 2025
Avis spontané
work great
work great, very pleased. however it would be nice if they had zigbee or functionality to connect them to other devices such as home assistant
3 janvier 2025
Great value
I was skeptical because of how low the prices are on sale but everything works great and arrived on time
The device pairs with the AiDot app very easily
2 janvier 2025
Received gift in very timely manner
Received gift in very timely manner. No problems. Will order from them again.
2 décembre 2024
Scammy...run away, don't walk
Worse than terrible. Spent $20 for a "lifetime subscription" to the pro version of the app, didn't work, and can't get my money back. Wish I had seen the thousands of terrible reviews, but Metaverse Labs must be using a bot to write 5 glowing reviews for every real one, resulting in a 4.4 rating.
23 décembre 2024
Avis spontané
No Automation & Not Compatible with Smartthings
There is no automation of control devices such as lights, switches, in other words everything that controls your home's environment. I have asked to add controlled devices to Aidot "automation" which is only compatible with security devices. That's been a year ago, so there will be no change. ALL of your competitors have home automation which is where I have been buying more product ... definitely NOT Aidot products. This system is NOT compatible with Smartthings. The lights I did purchase remain offline when they are online and controlled through the Aidot app. You may be great with security cameras and other devices, but are not good when it comes to true home automation. I know Aidot can't say otherwise. I'm done with this company. Another potential client LOST.
23 décembre 2024
Avis spontané
Good devices with one main issue.
I have mainly purchased smart A19, R30, and a couple outlets. They are good for the most part. The only issue I have had so far is the R30s do not appear to be waterproof as I have had to replace a couple already that got moisture in them (they are outside). Besides that, they all work well with my Google Home.
1 novembre 2024
Aidot Smart Outlets - User Beware
Aidots' app format is horrible and not user friendly. Absolutely disgusted with the difficulty setting up a 'routine' (schedule) for my Aidot smart outlets. After trashing these, I will avoid this company in the future.
1 décembre 2024
Avis spontané
Réponse : Works With AiDot
We are very sorry that our product did not satisfy you. If you encounter any difficulties in using the product, please do not hesitate to contact our support staff, we will definitely give you a professional and friendly solution
I would like to return
I would like to return. The hair got clogged up I am not happy with the performance
How can I return it for a refund
4 août 2024
Réponse : Works With AiDot
We are very sorry that you were not satisfied with our product. If you encounter any difficulties in using the product, please do not hesitate to contact our support staff and we will definitely give you a professional and friendly solution, have a nice day.
I haven't received my lights
I haven't received my lights, they were ordered September 29th and it says 5-7 days, still processing...not happy...it was for my Halloween decorations... that's almost over.
26 juillet 2024
Réponse : Works With AiDot
We are deeply sorry for this, please contact our customer service staff to inquire about the status of your package
Ai dot lights
Love these lights. Work great with music. My backyard looks like a club. The colors are so pretty and alot to choose from. Super affordable.
11 octobre 2024
Avis spontané
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