Airconditioningdirect Avis 

I couldn't be happier with my purchase. The portable AC unit is fantastic and has already made a huge difference to the comfort of my home. What impressed me just as much was the customer service. The team were incredibly friendly and helpful when I called, and it was clear they genuinely care about their customers.

The website was easy to use, the ordering process was simple, and the delivery was exceptionally fast. In a period when these units are selling out everywhere, they kept me informed and delivered exactly when promised.
It's refreshing to deal with a family-run company that combines excellent customer service with great products. I'll definitely be returning for future purchases and recommending them to family and friends.

You’ve got a repeat customer in me - will be back!!

★★★★★ Outstanding Service – Amazing Product - Highly Recommended ★★★★★

If I could give George’s Air Conditioning & Ventilation 100 stars, I would.

I originally ordered an expensive industrial drum fan on Amazon and was genuinely surprised when Shruti personally called me before dispatch. She wanted to understand the environment where the fan would be used and make sure it was actually suitable.

After speaking with her, it became clear that the fan wasn’t the best solution for my situation. I’m a cancer patient, my animals were struggling in the heat, and we were expecting temperatures of 35°C. Rather than simply taking the sale, Shruti took the time to understand my circumstances and even reviewed photos of my home.

She recommended two Blu12 portable air conditioning units instead, and her advice was absolutely spot on.

Although it was a Bank Holiday weekend and I didn’t make my final decision until Saturday, Shruti went above and beyond. Despite the office being closed and outside normal working hours, she personally arranged for the units to be couriered to me the very same day. In today’s world, that level of customer service is virtually unheard of.

The results have been incredible. My home is large, open-plan, south-facing and has floor-to-ceiling glass doors & windows, yet these units have kept the temperature between 21°C and 22°C while it was 35°C outside. With the ventilation properly installed and sealed, they work like a dream.

My dogs are comfortable, my cats are comfortable, and I am comfortable.

What impressed me most was the honesty. Shruti could have simply sent the fan I originally ordered, but instead she took the time to ensure I received the right solution for my circumstances.

This is what true customer service looks like.

Thank you, Shruti, for your patience, your professionalism, and for genuinely caring.

You didn’t simply sell me an air conditioning system — you solved a serious problem in a crisis, protected my wellbeing during extreme temperatures, helped keep my pets safe and comfortable, and delivered a level of service that I will never forget.

I recommend George’s Air Conditioning & Ventilation without hesitation.

If 100 stars were possible, they would have every single one of them.

Thank you 🙏

Jx

Shruti and team were fantastic. I don’t usually leave reviews on anything but I was really impressed with their responsiveness and attentiveness. I bought a product that was pretty expensive so was worried about the process but Shruti was fantastic through out. Hoping to use their products and services again in future!

I’ve had an AC Installation done by George’s. I’ve had excellent advice, support and a clear understanding of which system would be best for my home. I was equally impressed with the engineers and their product knowledge. Overall a very happy customer who has already recommended George’s Industrial to friends and family.
Mrs Patel

I bought a couple of the BLU09 ! Great product!
It was an easy straight forward purchase with quick delivery. I was kept up to date with the delivery date and very easy to install.

Definitely recommend.

Fantastic company to deal with. The BLU12 is an amazing product and it cooled down my large living room really well last year in the long hot summer. It is easy to set up and use. I had a few questions after purchase and the service I received was incredible - they are very helpful and quick to respond.

Fantastic company to deal with. Provided good information and detail regarding which portable AC unit to go for dependent on room size. Went with the BLU09 and it’s been keeping us cool! Great customer service and product.

Can't refund and they will try everything to stop your refund. Worst customer service ever

Purchased 2 BLU09 Air conditioners that ive been using for 3 years, they are the best on the market and come with the best customer service ive ever seen, Shuruti goes above and beyond to help her customers and I cant thank her enough. 10/10 Company and support cant fault it.

Neil and the whole team were fantastic. I can’t recommend them highly enough.

The AC is a huge plus to our home renovation. They recommended the best solution for our budget, and fitted it in a way that looks great, built into the ceiling with flush painted grills in the walls.

With any building project there are unknown complications, this team always found a way around them to keep the look and performance exactly what we wanted.

I've truly never encountered such excellent customer service. Shruti went to great lengths to ensure what I needed all ran smoothly. Every detail was considered, communication prompt and informative. I couldn't recommend using them enough.

I will keep it brief

This is how all customer support should be. Had an issue with the delivery courier (no fault of AC Direct) and I was called and emailed until it was resolved within a very short amount of time!

Many thanks guys, will definitely buy again and recommend

First class company to deal with very helpful people with a great deal of knowledge about the products they sell, I actually ordered the wrong item and was helped all the way through getting the correct one as a replacement Shruti was very helpful and went out of her way to make things go smoothly for me, so a big thank you to her and all the team.

Ordered a 30 inch fan and item arrived promptly
The fans are really well made and look great!
Unfortunately I had to return my biggest fan... only to find the best customer service ever :)
10/10 customer satisfaction
It's been a breath of fresh air
Thank you again :)

Top class customer service! Can’t think when I last received such good service. Very rare these days , and much, much appreciated.
I hope to get an opportunity to become a returning customer and will take every chance I get to recommend to family/friends. Special shout out to Shruti who went way above expectations in helping me out.

Excellent service (including technical query) and very prompt delivery

Great Company. We use their service often and are always taken car of. Speedy, punctual & fair priced.

Shruti is super helpful & is brilliant at her job.

great service
picked up couldn’t be more helpful .

Correspondence with the after sales service was great; very helpful.
My issues was that I received the wrong item which meant I was unable to use my air conditioner when I needed it most.
I eventually received the correct part after it was sorted by the after sales service team.

In June this year I finally decided to buy an Aircon unit for the living room as the heat of this year's summer became extreme.
After some searching for the best option to suit my needs I decided upon a BLU09 Portable AC Unit 2.5KW. After searching the internet for stockists and the best prices I decided to buy it from air-conditioning direct.com. Not only was the price great the service was excellent. Staff from the company helped me adjust the date of delivery to fit a a day I would be available and withing three days they it had arrived. So far, so good.