Airthereal Avis 

The Best customer support, period. I own 5 Airthereal air purifiers. Last week, my Roomba yanked the cord on a APH380. I thought a simple power cord replacement would fix it. Airthereal sent me a power cord, but it turned out the damage was more than the cord. The Roomba managed to make the electrical port on the bottom loose. So, I sent Airthereal an email.

This isn’t Airthereal’s problem, at all, and yet they replaced the entire air purifier at no cost. I had a new unit in less than 1 day!

What! Who does that! That’s going above and beyond.

The AGH380s are in my larger spaces and the APH260s are in bedrooms. I load medical-grade H13 HEPAs into each—super clean air. Began using them in 2019 and now I won’t consider using any other brand. Thank you to Laura and Nicole

Owner of about 5 air purifiers, 2 flame diffusers, and 1 ozone machine... I have used Airthereal air purifiers for years - thru over 6 years of dialysis at home to help keep the air around my machine as fresh as possible (I have multiple pets) - as well as during the begging of covid and beyond, and have YET to get covid (knock wood!).. Having a transplant and being immunocompromised their products have not failed me except one had lights go out and the company was quick to help me test the product and determine if I needed a replacement. This past year we purchased two flame diffusers(plus aromatherapy kits) and an ozone machine. The flame humidifier power connection point rusted and caused it to no longer work within just a few months of 3x/week use, and again, they were quick to replace it. I have been happy to deal with their customer service and development team to date. I've lost count of how many years that's been :0) The purifiers have been easy to clean and easy to change filters, even with multiple pets, they are still going strong.

Ottimo servizio assistenza post vendita. Avevo un problema con la batteria del PA1K-GO risolto brillantemente e con celerità. 5 stelle!

The worst company to buy from! Hassle after hassle, returning a malfunctioned air purifier, less than a month old! Customer service finally agreed to take the unit back, after ridiculous emails back and forth! We waited for the return label, we finally received that, and shipped it out. In and email, they said they would send us a new unit ... then canceled that promise as a "refund" instead, when they receive the unit back. They received the unit and NEVER refunded our money we asked over and over for that refund, every excuse given, we had to wait 2-4 days for their bank to process...that was last month in February which never transpired! We had to file a claim with our bank to get that money back which we did! This company has NO integrity and does not take care of their customers with out "hassles". Beware before purchasing!

Excellent customer service, if all companies were this good at it would be in better place.had rubberized pads on bottom of ozone unit were disintegrating, one email and I had shipment coming over from manufacturer.in second instance, timer ozone unit broke off, one call and customer service, Laura, arrange replacement shipped to me straight from factory.
Thank you again guys!

Wonderful product and even better customer service. My package got lost and Airthereal quickly worked to replace the item with no hassle.

Product did not work anymore within the warrenty time. Very quick response of the customer service. It turns out that the display out of work.
New item will be shipped to me, don´t have to return old item.

When my hot water heater went out they went out of there way to make sure I knew how to troubleshoot the problem and that didn’t work they sent out a replacement before I could even ask thanks guys.

Laura @ customer service helped out when a shipment to me went missing—she followed through and kept in touch with concise, clear info.

company is legit. Had a problem with my air purifier, andd they immediately responded. They sent me a replacement filter, and continued to communicate with me after the fact.

Excellent customer service!

I had a great experience with customer service. Laura was very helpful in me making a decision on which product better serves my needs.

I have been a customer with Airthereal for about 5 years now. I Actually won an aromatherapy defuser. It’s been a little under a year now. I had a problem with it when I turned it on it would shut off Immediately. Texted a message to customer service and Terry was the person who responded to me. To my amazement she had solved the problem very professionally. The company sent a new one. I send a video of what was happening. No problems no hassles I love this company. I have 5 Purifers, 3 ozone machines and 1 aromatherapy diffuser. After dealing with a company as good as they are I will never go anywhere else. Customer Service is outrages. There machines are top notch. I run my purifiers
24/7. I have COPD these machines have actually saved me from going on oxygen until now. They keep the dust down and purify the air like no other. I’m talking about five years. in this day and age companies don’t care if they lose your business. This company treats you like your family. I have never had any problem with them. There customers service out beats any other company I have dealt with. I am 72 years old. I have dealt with all kinds of companies and never seen anything like this. I feel blessed.
A.S.

I use the AH 1000 to ozonate my 25 gallon cold plunge and it does a great job.

Also the customer service is top notch.

Highly recommended!

I wrote Airthereal about some very specific electrical questions on their MA10K-PRODIGI unit. They answered my questions professionally while providing exactly the information I needed. The customer service they provided was fantastic!

We haven't installed the product yet, but the customer service we received was top of the line. Really helpful and great response times

My purifier quit nearing the end of the warranty period. I was met with an easy process of replacing it. The process was made even easier by the fact that I was emailing with a real human who took the time to reach out and check in when some time had passed before I provided more information. I feel like ANY other company would have just let it go and hope that I forgot to finish the process. Once I provided the necessary information, I had a new one on the way inside of a week. The person I corresponded with (Terry) was super friendly and helpful. We'll see how the product holds up, but in the meantime I would recommend this company and their products.

Hervorragender Support! Mein Ozongenerator generierte nach zwei Monaten kaum noch Ozon. Farfreitag E-Mail an den Support und sofortige Antwort von Terry. Per Mail wurde das Problem nochmal verifiziert und sofort ein Ersatzgerät geliefert. Es kam schon am Donnerstag nach Ostern an. Ich war überrascht von der schnellen, unkomplizierten Abwicklung dieses Garantiefalls. Vielen Dank an Terry und die Mitarbeiter des Airthereal-Supports.

Fast and direct reply. Fixed out WH problem.