Airtime | Power Your Mobile Life Avis 

Overall this is a good concept and bonus to take some money off your phone bill.
Unfortunately I have had a few instances where cashback was rejected and it is next to impossible to resolve and understand the reason for rejection. This has led to a considerable amount of cashback being missed.

Excellent idea and easy to use. I would just say there's a lot of companies I've never heard of but I do use some of them. It's easy to earn money off your bill and easy to navigate the app. Personally I've had no trouble so far and would highly recommend them.

Brilliant service and offers exclusive and your saving money all the time when buying

Fraud Warning - Having never had any dealings with this company, I was surprised to see two transactions debited from my account totalling £50 on the 30/01. After sending the company an email, I now have a further two charges pending for another £50 on the 02/02.

This is the second time I have had to come and write a review. I have been chasing my December airtime rewards for over a month now. These equate to lost rewards of over twenty pounds. I have now sent twelve plus emails asking for it to be sorted but they keep doing the bare minimum and fobbing me off. I still have no transactions for December and they can see from past transactions my spending pattern. I have sent statements to prove but they don’t want to know. I cannot be the only person who this has happened to?? I will now prepare a report to Martin Lewis!

Absolutely rubbish!

It started off really well but now they charge almost 20% of your airtime rewards when you want to withdraw money and only let you withdraw £10 a month in cash (around £8.50 after their charges)!

Stay away if you can!

Before I changed my network provider from O2 to immobile, everything worked really well. Unfortunately since changing, I cannot get the app to pay my current network supplier the rewards I have built up

Just had message from Airtime - iD mobile is not supported so they will pay reward to my bank MINUS bank fee. For as £10 reward I have to pay £1.30. Seems excessive to me

Passing feedback to your team doesn’t help me. I want to see action about the exhortation of £1.30 to come off the £10 I have earned

Great way to save money and paid without delay

I left a review previously for Airtime exactly 2 years ago and it was interesting reading it back. I gave 5 stars at that time and had accumulated £65 in cashback. Fast forward to today and a couple of things to note.

I use to purchase gift cards for my food shopping from the Supermarkets for which the cashback use to be at 4%, but for a very long time now, this dropped to only 1% so I stopped using Airtime as other companies like TopCashback's rate is much better. Plus hardly any of the retailers listed on Airtime are who I use.

However during the sales I recently spent a bit at a dept store on a few separate purchases and these logged with something like a 90 day wait time. I have since returned a couple of items, and immediately the return logged in Airtime and put my account into a minus amount. Why are you debiting my account, when I haven't even received the credit yet? Surely if I have to wait 90 days for the cashback, then once that's received, only then you should debit it, because now, if I did shop elsewhere, I will not benefit until this debit amount is all cleared. This process needs looking at. Shouldn't take out what hasn't been put in yet. I won't be using for the foreseeable future!

My transactions used to track really quickly now since the New Year they are taking ages, so a bit disappointed. Also when trying to report a transaction the from to fill in does not appear anymore on the app. So why is that ?

I got Airtime through my O2 contract. Works really well. VeEry easy to add cards to it so you earn cashback on spending (automatically) and can get money off your phone bill. It's like free money and the app is very easy to use.

I contacted Airtime support all the way back on November 16th 2025 and I am still waiting for a response and for the assistance I was seeking.

I submitted a Contact Form request in the Help section of their app but have had no answer after what has now been well over 2 months.

In my experience at least, Airtime performs unreliably. Both in the tracking functionality of purchases and also it seems in how their customer communications are attended to.

A 2+ month (and ongoing) waiting time for an email response is an unreasonable wait time and is far in excess of what one should expect and accept.

I would have previously given a 5 star review for Airtime Rewards, but the recent changes to the programme has left me an unhappy ‘customer’.

It should be easy. You spend money with a retailer and get cashback. No doubt Airtime are receiving a cut too, but ultimately we are getting something back.

I have also signed up to provide my financial data through their UP programme for an extra financial boost. Data has a worth in the world as we all know and this is again going to benefit Airtime if we supply this important information.

I cannot use my earnings toward my phone bill as there are only a small number of networks given as a payout option out of the many available in the UK.

So the next choice would be to take the ‘Pay into my bank account’ route. This now is only available in £10 increments and has a £1.30 (13%) charge for each £10 withdrawal. This is annoying when I know that Airtime have already likely profited from directing sales to retailers and from the use of my data.

I was also under the impression that, in the UK, companies are generally prohibited from charging extra fees for payments made by standard bank transfer (Faster Payments) or debit/credit cards, under the Consumer Rights (Payment Surcharges) Regulations 2012.

It looks to me like Airtime join the long list of businesses damaging their reputation, citing ‘exciting changes’ to their rules and more transparency, while obviously making the changes for the benefit of nobody but themselves.

These days, people are not as slow to question when they feel they’re being taken advantage of.

Great way to get money back to use on your airtime bill. Plenty of stores to use

More frustration...........I have been trying to make an in-app purchase for two days now so that I can earn some useful rewards...5% reward on a Marks and Spencer gift card valued at over £60.00.
Each of the four cards I have used has been declined by Airtime rewards.....but no problems with online purchases eslewhere.
Check out their filing history at Companies House.....it makes interesting reading.

Great way to reduce payments on your 02 phone bill. Thank you

Great way to save on your mobile phone bill. Some transactions do take a while to update. Only issue I have found is when using apple pay the transaction does not count, as the apple pay does not match the debit or credit card. Other than that a really great service.

You just buy your normal purchases and save money on your mobile bill. What’s not to love.

Great way to knock money off your phone bill without actually having to do anything! Easy to set up and then just runs in the background and you spend on your cards as normal.