AIS Insurance Avis 69

I needed to get a few business insurance policies in place last year. AIS was the easiest and most cost-efficient way to take care of the coverage we needed. Since the day I started, I have worked with several representatives, and they always provided great service. The last interaction was with Imelda Lopez who was very courteous and professional. She took care of my request very promptly and made the extra effort to confirm I received the documents I inquired about. That was another great experience with AIS and that is why I would keep them around.

Entana Chey helped me finalize my quote, and I really want to give a shout out to all the people I talked with as this took place over multiple phone calls.
I'm by no means experienced when it comes to shopping insurance, what questions to ask, and what to expect and AIS's staff really helped me understand my options, what would be considered typical coverage for some one like me, and I can not thank you enough for that.

Got a quote for one insurance company from Josie, but when she called me back, she was able to get me a much better deal. Then, Malama Lemafa helped me finalize the details. They saved me a bunch of money!

Lula Baker was wonderful in assisting me with setting up my home insurance. It was a pleasure speaking with her over the phone — she was personable, friendly, and made the entire process smooth and easy.

Super service with a smile. Luma went out of her way to make my day!

They were great help, answered all my questions, and were cheaper that my previous policy.
Vartan K.

Malama Lemafa, was awesome and helped while purchasing my auto insurance.Big thanks to Malama Lemafa.

Silvia Lara was awesome 👍 She was very professional and patient. Made sure I understood and asked, if I had any questions.

Longtime Austin homeowner here. House is paid off, never missed a payment, never filed a claim. I’m the definition of low-risk and responsible.

So when Allstate jacked up my premium, I figured I’d shop around. Called an agent, gave him every detail. Twenty minutes of my time, gone. He comes back with this gem: “No companies are giving me quotes, but I can refer you to our ‘Specialty Company.’”

Translation? The overpriced fallback option they toss at people they can’t be bothered to help.

I asked the obvious: “Will I have to give all my info again and is the Specialty company more expensive?”
His answer? “I don’t know.”

Seriously? You’ve never transferred anyone before? I can't tolerate liars. So hung up. Disgusted.

I submitted my info to them and even after two call backs, I never received a response from them. Waste of my time !!

Called to cancel my renters plan last year. The agent never bothered to actually cancel. I just found out that I paid for 7 months of renters insurance for an apartment I don't even live in and was just about to be charged for another year.

Their automated call system is garbage for getting help. Takes numerous calls to even talk to a person to help you.

Calling AIS for my automobile insurance needs was a great experience. The agent I spoke with was friendly, knowledgeable, and understood my needs. I highly recommend AIS for quick, easy, and hassle free insurance coverage.

Despite having canceled my insurance policy, I was charged for the next billing period. It appears that the agency failed to communicate the cancellation to the insurance company in a timely manner.

I used AIS Insurance recently and found their services to be satisfactory. The policy options were clear, the staff was helpful, and the claims process was relatively smooth. However, the waiting time for customer support could use some improvement.

There customer support was amazing. Super knowledgable, willing to invest time to find the real answers, and a human with understanding -- not like most customer support people that act like robots!

Extremely rude,unhelpful and bordering intimidating about my intentions when I spoke with them about equine insurance, spoke to me as if I was trying to scam them and would not provide information I was looking for eg what documentation would they require with an application. If this is how they treat potential customers I can't imagine what they'd be like during an actual claim. Do not recommend.

I want to say this team is the best!!!I'm thankful Maria helped me upload my photos and documents.I am very happy 😊

When I called I was quoted $460 up front cost and $290 a month for my 4 vehicles for a 6 month policy. They were trying to auto apply 12,000 miles on all the vehicles when I do around 11000 on two and less than 500 a year on the other two so I had to get approved by underwriting which took 15 days. Once I was approved I called to set up the policy but was met with a $535 up front cost with a $320 a month bill. Somehow the quote was raised by $100's when the mileage was reduced drastically and they even claimed to have added an AAA and Sam's Club discount to the policy and it was still that much. These people are Scammers!

This insurance company has skyrocketed! I have Mercury auto Insurance thru these guys. STAY AWAY! They now charge you 25% of the premium every time your policy RENEWS. My first bill is more than doubled and then its even for the remainder of the policy. Tell me your going broke without telling me your going broke as a company. They also charge fees just for paying your bill! If you sign up to have them automatically take the bill out of your checking account, its a $4 fee. If by debit, its $6 fee. THIS ADDS UP! I've payed these clowns over $300 in fees for the year, JUST TO PAY MY BILL! The only way to avoid the fee is by PAYING THE POLICY IN FULL! Who does that!? This is CRIMINAL! I have all the discounts you can think of and can only imagine what my bill would be if I didn't have "good driver" on my policy. It's probably all BS and means nothing! The reps are also TRASH! Incompetent! This company is TRASH. I've never wished a company would go bankrupt. I can't wait for the fall of this company!

This is a complete fraud !!!!!
beware DO NOT USE THEM !!!!
I signed up with car insure for 3 vehicles they covered only, with a huge price !!!!!!

BBB will be getting contacted !!!!!