MyAutoGuard Avis 91

If I could have left a zero-star rating, I would have. First, I was speaking w/Ox Car Care when I signed up & was then switched to MyAutoGuard w/out knowing. Even the paperwork & confirmation that I received said Ox Car Care. This was a classic bait & switch scheme.

I bought a new car on 1/30/26 & no longer needed coverage. Feb. 14, I called to cancel the service. I explained why I was cancelling & was told to email a cancellation request. I did. The email address they gave me was wrong. I waited until 3/13. THIS time, I was told to send an email to a different email address & to include the VIN, reason for cancellation, mileage, make/model, & my contact information. I sent it on 3/16. I called AGAIN today at 10:30. I was told that I needed to send ANOTHER email with the information. I was also told I would need to follow up with a phone call. That was sent & I called when I got off work. This time they said I needed to send an email AGAIN with all the information, & I needed to include the bill of sale, or I would continue to be billed until they received it. I asked to speak to a mgr & the "customer service agent" told me he didn't have a mgr, he had a supervisor!! I was thoroughly ticked off & this guy - accidentally or not - ended up disconnecting the call. He called me back& said the call was disconnected & he had a supervisor on the line. No apology. The supervisor came on the line; I had to verify my information again (!!!!!) @ which point I was told that I would need the bill of sale (what if I just wanted to cancel?) & that I didn't have service with Ox Car Care - It was w/them. I would also have to follow up the email w/a phone call because they don't check their emails. There have now been 5 phone calls & 3 emails w/zero resolution. I also requested a refund for March & April. I was told they couldn't do that until I submitted ALL the paperwork & made the call to follow up. Then it would take about 45 days to process the refund if it was approved.

I was told, by the salesperson over the phone, I was getting the "Premium Plan". I found out later, through customer service and several phone calls trying to get a copy of my contract, my car was to old for the Premium Plan and what I got was a Road Service plan, like AAA, but more expensive.
I told customer service I wanted to cancel my plan. OMG what you have to do to cancel a plan with Auto Guard (US), not Auto Guard (UK), is asinine. One has to write a letter to Auto Guard, it can't be done over the phone. Auto Guard (US) is a very sketchy auto warranty company. I hear Auto Guard (UK) is a reputable company, but stay away from Auto Guard (US).

I want to no why I haven't received the paperwork not even the email the hard copy...the guys do a great job of selling but I still need to what this covers can u please send me something thank you ...
Mr Lockett

Well, the three people that I have talked to. Were terrific with me.

Customer service support is very knowledgeable about the auto service they take the time to explain in detail of how auto care works from front of vehicles to the back I like how they help you understand the functions

I tried to cancel my services and they won't do it after every thing I did step by step

That the people i talked to were great they worked with me and that this os the only company i have found that will cover my classic 1995 mustang lord for bid i have to use the service but having it on anycar over the warranty date and milage makes me feel secure to drive the road

The agent was very knowledgable and helpful.

Details of everything

Your prices

The process was easy and quick. They worked with me to find an affordable monthly payment.

Great Service people, great prices.

The details were explained clearly and repeated a couple of times. A couple of times, I stopped Fernando(the MyAutoGuard rep) to clarify a point and that went as smooth as I could have asked for. Thank you.

I think first, when calling, do NOT use a spoofed phone number. I tend not to answer them. Next, when Your company rep tells me that "Finance will contact me about a reimbursement", I expect them to. Of course, when I upgraded, that reimbursement I expected in February will no longer be paid, despite it occurring under the old plan. Finally, when a rep tells me that someone will contact me about double payments, and I submit proof of that payment, I expect a call back.

Was very transparent answering my questions

You didn’t schedule my fist payment correctly

I have had a horrible experience so far I recently joined Auto Guard mad my first payment on 4/21 and after was harassed being called over and over again about a payment that I already paid for on my due date then couple days later I found out I got a later got a late charge of $5 for paying on time which doesn't make since on top of horrible customer service by a guy named Robert on top of a list of other problems I had got hung up on twice I will never recommend this company to no one. I hope things will get better as time go on.

What went wrong was from the beginning when I searched for extended warranty and they kinds of kept me on the call until they sold me the policy to start.. however, I was concerned about the timing of policy and possible future car repairs which I was concerned with being my bad luck and being sabotaged prior car repairs and caused other problems to occur to try to make me lose my vehicle and be forced to depend n rely on man NEVER WILL I RLY DEPEND ON ANYONE BUT ME AND MY CREDIT. I DONT LIKE THESE POLICIES BUT I WAS SORT OF COERCED INTO STARTING WHEN I KNEW I DIDNT HAVE 30 DAYS TO WAIT. NOW I WAS RAKEN FOR $25 $129.99 AND HAD TO CANCEL WHICH THEY DIDNT OFFER REFUND AND I SPECIFICALLY ASKED BEFORE GIVING APPROVAL IF I WAS ABLE TO CANCEL & REFUNDED FEES WHICH WAS WHAT SOLD ME IF FEES WERE REFUNDABLE AND THEY TRICKED ME INTO POLICY KNOWING THEY HAD ANOTHER FOOL AND NOW I'M HOMELESS WITHOUT A CAR AND THEY TOOK ME FOR $25 $129.99 .. I DONT LIKE THIS KIND OF BUSINESS

I appreciated the concern expressed by your rep. He answered all my questions, without becoming impatient. He was also able to provide a great rate that kept me interest and made my decision easier.

The repeated calls today to get first $55.99 payment that was setup on 04/08/2026, with the $25 fee to start it, so I guess proper communication within the company may be helpful !