Britannia Movers - East  Avis 

We were delighted with the level of service offered by Britannia Movers. The whole process (initial survey through to the actual move) was seamless and professional throughout. On the day, the team were incredibly courteous and they worked tirelessly to meet our needs. All items were carried carefully and nothing was too heavy or difficult! The highest compliment we can pay is, “they made it look easy’. We had absolutely no experience of this company prior to our move, but we would have no hesitation in recommending them to anyone.

The three guys who moved us worked very hard all day and were very professional in the way they moved us we could not fault them in anyway, we would recommend Britannia for a stress free move.

A truly brilliant service from the very first enquiry telephone call, to receiving a prompt refund on the collection of packing boxes for recycling. I would highly recommend Britannia for their professional, friendly and efficient service. The removal staff worked like trojans on the day of our move. We were fully packed and ready to go by 11am and unpacked by 2pm. Nothing was too much trouble and there were zero breakages/ damage. Thank you so much to Britannia for making our already stressful move easier, we are very grateful and wouldn’t use anyone else!

The guys were great, very helpful, careful and considerate.

Once again we have nothing but praise for Britannia removals. Terry and team could not be more helpful, pleasant and efficient

Very efficient. Removal team very quick and helpful. We were moved from our old property to the new one in no time. Definitely recommended.

Harding working and efficient. The crew worked at pace to get a large job done in time. Very friendly team.

The removal went well and very smoothly. I was informed of any changes before the move, and the team that moved me were professional and efficient. Could not have asked for more

A great team who made my move effortless. The team made what was an incredibly stressful time for me so much easier with their friendliness and humour. They made an impact on my entire moving experience and for that I will be forever grateful! Thank you.

Everyone concerned was so friendly and professional, a pleasure to have them move me to my new address

Polite and friendly. Worked very hard. Some very minor damage.

Very thorough initial assessment.

From the time the guys turned up, 08:00 till when they finished 19:45 they were exemplary. Polite hard working and affable.

The time taken to move was the fault of the legal people which ment the guys had to wait for 5 hours after loading the van. No complaints just got on with it and extra staff were supplied to get the job done

Absolutely brilliant company and staff

The young man who came the day before my move, to do my fragile pack, was very pleasent, efficient and took good care. On the day I moved the two man team arrived on time and did a very good job.

The packing service and the actual moving experience was quick and efficient; but if you take up the damage insurance, be sure you check everything within the seven day claim window.
As an elderly male, moving on my own, It was impossible for me to complete the considerable effort of unpacking everything within seven days, and I did eventually find significant damage to a valuable decorated mirror and the broken heads of two Welsh Lion carved bookends which were of sentimental family value,
I was distressed that despite my repeated requests to pack the mirror, and several other specifically identified vulnerable items with special care. they packed an obviously delicate mirror, decorated with artistic stained glass figures and surrounds, between two pieces of cardboard, and the two bookends in paper.
It would have taken very little stress or just a sharp knock to break the intricate stained glass mouldings and surroundings from the mirror, and that is exactly what clearly happened.
The immediate and bland response to my initial call for explanation and recourse was dismissed bluntly with "I'm sorry, it's too late to claim now, you should have made a claim last week". When I pressed the matter again later with another staff member, my claim being based on their negligence rather than an accident, I was finally gifted a "good will" payment of £40 which, as I explained at the time, just covered the cost of transport for specialised repair.
I will be unlikely to move again, but next time I won't waste money on transport insurance.

The removal guys were great and very professional. Such hard workers

A truly great company.
Very happy with the outcome and have no hesitation in stating that they are highly recommend for their services.
We chose to use the box supply option provided of which, the quantity was accurately quoted and by the knowledgeable estimator Mark who visiting our home.
The load capacity required of vehicles over a 3 day move again was faultless.
Presentation, communication, accuracy, timing and transaction for us were all excellent and from office to face to face all helped place us at ease using this competent business.
A final big thank you to Kevin and Mark who helped along our journey between our old and new properties.
Nothing was too much trouble for them, handling the move with care and precision.
We have no hesitation in recommending Alan Cooke/Britannia.

Friendly, efficient team. Vans packed and unpacked quickly yet with care, despite the rain. Nothing damaged or re-assembled incorrectly.

Helpful cheerful staff, very efficient, but didn't rush us.
Careful about protecting floors and with delicate items.

Overall we were not totally satisfied with the service. The teams appeared understaffed compared with other companies that we have used in the past (one person to pack the whole house). They had to call in extra staff to complete the job on time. They did not fulfil the promises on protective covers that were made at the estimating visit.
On the loading day they failed to pack a wardrobe, and the entire bathroom, so had to be called back.
On the delivery, they started to unload at a much earlier time than had been requested as there was still work to be completed on the house. This caused inconvenience. They seemed in a hurry to finish and get off home rather than comply with the customers reasonable wishes.
On a positive note the teams worked hard, were prompt arriving, and there were few breakages.
We had paid for a premium service but, based on our experience of other removals companies, feel we could have got better value elsewhere.

We had a quote from Brittania movers which was quick and painless. Our moving date changed by 4 months and they were accommodating and happy to help.
The lorry and team arrived on time, all items removed quickly and efficiently .
They waited near our new house until we arrived with the keys, then it was all systems go!
They worked extremely hard.
They were friendly, respectful of us and our new property.
I have no reservations about recommending them to anyone.