I used to use another high-end photo book printing company, so I was quite anxious about the results when I had to change. I've had three 16*12" and a 14*10" Hi Colour books printed this year and am V... Voir plus
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Lisez les avis des autres
It was simple to use, with premade templates and custom layouts, there were plenty of options. Printing and delivery were very fast (1 week) and seamless. The quality of the book was great, the lea... Voir plus
I made an album of happy snaps of the extended family's holiday in Fiji this year, and ordered 3 copies, one for each family. They love it, especially the children. Much easier to look at and talk... Voir plus
L'entreprise a répondu
I've been using Albumworks for a LOT of items for the past fourteen or so years. I wouldn't go anywhere else. Their customer service is second to none and the products are always dispatched very quick... Voir plus
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À propos de l'entreprise
À propos de albumworks
Écrit par l'entreprise
We began in 2006 as a little company with a passion for making beautiful Photo Books. Since then we have grown to be one of the biggest and most loved Photo Book companies in Australia. We believe that every page of your story should be treated with utmost care, and captured in the highest quality.
With a highly trained, local Customer Service team here to help you every step of the way, making a Photo Book has never been so easy.
Quality Guarantee
If you’re not 100% happy with your product, we promise to do everything we can to help!
All albumworks products come with our very own seal of Guaranteed Quality.
If there is a reason you’re not 100% happy with your product, please get in touch with our friendly customer service team. We promise do everything we can to help. We’re proud of our products and we know you’ll love them.
Coordonnées de contact
Level 2, 696 Bourke St, 3000, Melbourne, Australie
- 1300 553 448
- service@albumworks.com.au
- albumworks.com.au
4,9
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de albumworks
Hi David, thank you so much for the 5-star review. We’re thrilled to hear you enjoyed the product and that our delivery was prompt. We look forward to creating your next project with you. - Amanda, albumworks Customer service
Won't use any other company
Software is relatively easy-to-use and allows one to play with sizes and layouts.
Communication with company is excellent and product arrived quickly.
Quality is excellent
22 juin 2026
Réponse de albumworks
Thank you, DotCole, for your excellent review!
We look forward to your next Photo Book with us.
Kim
albumworks customer service manager
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Albumworks sits somewhere in the…
Albumworks sits somewhere in the "pretty good, but why are you making this harder than it needs to be?" category.
The Mac software is a little iffy. It gets the job done, but there are moments where it feels like it was designed to test your patience rather than help you make a photo book. Computers are supposed to make life easier. It's a bold strategy.
Customer service, on the other hand, is excellent. They're quick to help and genuinely pleasant to deal with, which goes a long way.
Pricing is still on the high side, even during sales, so don't expect bargain-bin photo books. That said, the print quality is above average, with sharp images and solid colour reproduction that make the finished product feel premium.
Overall, if you're happy to pay a bit extra and can tolerate slightly temperamental Mac software, Albumworks delivers a quality product backed by great support.
28 novembre 2025
Réponse de albumworks
Thank you, Michael, for your reply,
Macs can be finicky things, and that's why we have created several FAQs to help with getting started on a Mac and other answers to important questions you may have.
We also have an Online editor, which may be an easier option for you if you'd like to give that a go next time.
Thank you for the compliments to our team and Im super happy your Photo Book has turned out perfect.
Kim
albumworks customer service manager
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The product arrived exactly as…
The product arrived exactly as described on the webpage and they are very prompt
20 juin 2026
Réponse de albumworks
Hi Sue,
Thank you so much for your review. It's much appreciated!
Kim
albumworks customer service manager
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the product is of great quality and was…
the product is of great quality and was delivered very quickly. colours were true to screen.
6 juin 2026
Réponse de albumworks
Hi Elizabeth, Thank you so much for your review. We’re delighted to hear you’re happy with the quality of your album and that it arrived quickly. It’s great to know that the colours matched your expectations perfectly—we really appreciate your feedback. - albumworks Customer Service
I have always ordered my albums from…
I have always ordered my albums from Albumworks! They do an amazing job and if there is a fault or any problem they are keen to fix or replace that album without a major issue! Very happy with all of my albums! The staff are very helpful and knowledgeable! Thank you all for your great work!
6 juin 2026
Réponse de albumworks
Hi Carol, Thank you so much for your kind words. We are thrilled to hear that you’ve had such a positive experience with our albums and our team. We’re so glad we could assist you whenever needed. We truly appreciate your continued support. - The albumworks team
Réponse de albumworks
"Great to hear! We love knowing our books met your expectations. Enjoy the memories!"
I absolutely love my photo book
I absolutely love my photo book. The quality is amazing. And the turn around time was faster than I anticipated
18 juin 2026
Réponse de albumworks
Hi Elizabeth, We are so happy to hear that. It’s wonderful to know you love the quality of your photo book and that we got it to you ahead of schedule.
Fantastic
I've had a few books printed - always fast, fantastic quality. I do wish they would have a 10x10 size though - hopefully one day!
18 juin 2026
Réponse de albumworks
Hi Donna, We appreciate your repeat business and your kind words. It’s great to hear our turnaround and quality hit the mark for you. We’ve noted your request for a 10x10 book—we’re always evaluating new sizes and appreciate the suggestion. - albumworks Team
Réponse de albumworks
Thanks for sharing! We're glad we could help and that your items arrived in great condition. We look forward to working with you again. - Amanda, albumworks Customer Service
The quality of product is always high…
The quality of product is always high and well printed. The delivery is timely and well packed.
4 juin 2026
Réponse de albumworks
Thanks for the 5 stars! We aim for the highest quality every time. Happy you're pleased with our service."
The staff are very helpful ,assisting me to solve the problems in the photos before sending off to be printed
The staff are very helpful
22 mai 2026
Réponse de albumworks
Thank you so much for taking the time to share your experience! We are thrilled to hear that our team was able to help you resolve those photo issues before printing. We always want to ensure our customers get the best possible results, and we’re glad we could assist. We look forward to seeing you again soon!" - albumworks
Always 5 star product and service
Always 5 star product and service. My walls are lined with photobook and memories. Thankyou.
12 juin 2026
Réponse de albumworks
Hi Virginia, Thank you for your 5-star review and for being a fantastic customer. We're pleased to help you relive your memories with our photobooks. - The albumworks team
Amazing memories in a book.
The quality, of production; the on-line help when things don’t work when I boo- boo, and the finished article of a happy holiday to remember. Am in the process of completing my 6th book and have been so happy with every book.
29 mai 2026
Réponse de albumworks
Hi Rhondda, Thank you for letting us know you are happy with our customer service help and love the quality of our books. We look forward to helping you with your next project. - albumworks
Réponse de albumworks
Hi Fred, Thank you for your great review. We are so pleased to hear your thoughts. - Amanda, albumworks Customer Service
Great Photo Books
I recently ordered two Albumworks photo books from our holiday. The books arrived in less than one week and we are very happy with them. Great photo quality and finished product. Thank you Albumworks!
10 juin 2026
Réponse de albumworks
Hi Kay, We are so pleased to hear you are very happy with your books and had a speedy delivery. Thank you for your kind feedback. - Amanda albumworks CS
Réponse de albumworks
Hi Tim, Thank you for your great review. We are so pleased to hear you love the product and that our customer service is great. - albumworks Customer Service Team
Réponse de albumworks
Hi Patricia and Alan. Thanks for letting us know you love the product and our speedy delivery. - The albumworks Team
It Just Works
The desktop application I use to make the photobooks is very easy to use and very intuitive. The resulting books are even better than I expected. I already have two more photobooks in the development stage.
9 juin 2026
Réponse de albumworks
Hi Tony, Thanks for leaving a great review. We are so glad you find the download editor easy to use and you love the finished product. We look forward to working with you again soon. - Amanda customer service team member
Used Momento for years and this is my…
Used Momento for years and this is my first book with Albumworks. I did rush this job without really getting to know and understand app, however my holiday book that I just received I am very happy with. The colour in the photos is so good. The communication of progress emails were informative and good to receive. I am working on another book at the moment and getting used to what the app can do and looking forward to seeing the outcome.
23 juin 2026
Avis spontané
Réponse de albumworks
Hi Vivien, Thank you for your kind review. We are very glad you were happy with your book and you thought the colour was so good. We look forward to working with you on your next project. Feel free to reach out to our customer service team if you need any further help. - The albumworks Team
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