Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! S... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Support is slow and everything is a hit or miss, rewards take ages to credit but otherwise 1.5% is pretty good for a non-credit card card for rewards. Update - Raising this to 4 stars as the reward... Voir plus
L'entreprise a répondu
My onboarding was very smooth and I have used my Algbra card during holidays in multiple countries smoothly. The FX rates are good and Algbra have solid fraud detection processes which I realized whe... Voir plus
L'entreprise a répondu
Genuine feedback, Nice bank and lovely initiative, Alhamdulillah. However Customer Support could be much better; you could be waiting a day or more for emails to be replied to, no telephone contact... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Algbra is a digital ethical finance platform empowering overlooked communities by connecting their finances with their values.
Coordonnées de contact
22 Upper Brook Street, W1K 7PZ, London, Royaume-Uni
- support@algbra.com
- algbra.com
3,9
Bien
348 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Genuine feedback
Genuine feedback, Nice bank and lovely initiative, Alhamdulillah.
However Customer Support could be much better; you could be waiting a day or more for emails to be replied to, no telephone contact to reach out to for support, only in app and email, even the email sometimes they don't respond, the times I've had issues,
Generally a good banking app , but 1.5 star for Customer support. I really love the app so i hope they do better in this department.
11 décembre 2023
Avis spontané
Réponse de Algbra
Thanks so much for the feedback! You can reach us by telephone 9am-5pm (Mon-Fri) on 0808 258 4888. We're also available Mon-Sat via in-app chat 😊
I had money in my account and I…
I had money in my account and I transferred to my Revolut account since last week Saturday and Algbra basically suspended my account on no explanation. I haven't able to get my money yet from them they have asked me to send them my other bank accounts statement which I already have sent last Thursday and still no answer customer support chat telling me to wait they have looking into this every time and they haven't replied to my from email from last Thursday. I am going to take them to court from tomorrow. Hopefully they have a great reason to hold my money for a week with no ground.
2 décembre 2023
Avis spontané
Réponse de Algbra
Thank you for sharing this with us Burak. As a regulated financial institution, we do on occasion need to reach out for some extra information to get to know our customers better. Please accept our apologies if there has been any delay to this.
Support
Whenever I have an issue, the support team are always on hand to help and fix the issue without any hassle.
7 décembre 2023
Avis spontané
Réponse de Algbra
We really appreciate the review, thanks Naima! 😊
Ethical banking done right
Excellent app. Ethical banking done right. Great cashback. Superb support team esp Lauren who was excellent at resolving a query. Thank you.
5 décembre 2023
Avis spontané
Réponse de Algbra
Thanks for the review Sumi, it's great to hear that you're enjoying Algbra's fresh take on ethical finance and I'll be sure to pass your kind words on to Lauren too 🙌
Updated - Support is slow and everything is a hit…
Support is slow and everything is a hit or miss, rewards take ages to credit but otherwise 1.5% is pretty good for a non-credit card card for rewards.
Update - Raising this to 4 stars as the reward tracking seemed to be a temporary issue. Getting my rewards tracked within 4-5 days now. Still not too happy with their support resolution/response time
4 décembre 2023
Avis spontané
Réponse de Algbra
Thanks for the review Yash, we love that you're enjoying our industry leading 1.5% cashback offer 💸 We'd love to hear more about any issues that you're facing so please do feel free tor reach out to us via support@algbra.com 😊
Great bank.
Great bank.
Fast and quick responses.
Issue with adding card to apple pay and algebra fixed the issue and gave me £10 compensation which is great
Thanks Lauren for your help!
29 novembre 2023
Avis spontané
Réponse de Algbra
It's great to hear that we were able to get this sorted for you, and I'll make sure to pass on your kind words to Lauren. Thank you! 😊
The staff handled the problem very well…
The staff handled the problem very well and in a timely manner.
23 novembre 2023
Avis spontané
Réponse de Algbra
Really appreciate the 5 stars Xiao, thank you very much 😊
I love this bank and is better then a…
I love this bank and is better then a real bank
27 octobre 2023
Avis spontané
Réponse de Algbra
Thanks Estera 🙌 We really appreciate the positive feedback!
THIS is how to do a banking app well 👌
If you haven’t opened an account with Algbra then I urge you too! I genuinely can’t think of any other business, where you send a message to support, and get to speak to humans, that’s right, actual living humans working in a financial institution who will answer any question without the need for hopeless chat bots, without the need to press 10 different number options, only to find yourself back dealing with the same hopeless chat bot! I love Algbra for many reasons but, by far, it’s the genuine customer service and the relatability of Matt, Lauren and the rest of support as they really understand just how frustrating banking apps can be, so do everything they can to take all that stress away. In a world of heartless banking do a little good for the world and get yourself an account with them, you can thank me later 😊
6 novembre 2023
Avis spontané
Réponse de Algbra
Thanks so much for the kind words Sarah! We're really happy to hear that you had a great experience with our support team and I'll be sure to pass on your lovely feedback to everyone 😄
Customer service is pathetic
Algbra's method of customer support was to delete my account because their hopeless customer support could not fix a very basic problem.
Avoid this company like the plague. One of the worst banking experiences I've ever encountered.
Amateur isn't being kind enough.
30 octobre 2023
Avis spontané
Réponse de Algbra
Thanks for the review Andrew.
As with any regulated financial institution, there are situations where we are required to close accounts as set out in section 11.1 of Schedule 3 of our Terms and Conditions.
In contrast to what you've mentioned here, this would never be related to any issue you were facing with our service.
If you wish to discuss this further, we'd be more than happy to have a chat and you can contact our team via email to support@algbra.com 🙏
Worst bank ever
Worst bank ever. Customer service almost nonexistent. Never a fast response and when they do respond after a week the response has nothing to do with the enquires. So fed up of chasing them. Could give them less than a star.
28 octobre 2023
Avis spontané
Réponse de Algbra
Thanks for the review Avi. I'm happy to see that we were indeed able to resolve your query and are continuing to support you.
They’re always happy to help and fast…
They’re always happy to help and fast responds.
19 octobre 2023
Avis spontané
Réponse de Algbra
Thank you for the feedback Ali, lovely to see that were able to help you out with kindness and speed 🚗💨 😊
Amazing customer service
Amazing customer service! I enjoyed the customer service chat facility because it meant that I could resume the conversation in my own time. The app overall is really user friendly.
18 octobre 2023
Avis spontané
Réponse de Algbra
Thanks for the lovely feedback Sarah! We specifically designed our chat service to work around our customers' busy lives and it's great to see that in action 🙌
Sorted problem out quickly
I experienced some technical issues (maybe wifi etc) when transferring money from my bank to Algbra. Contacted customer services Matt and he sorted it out quickly, even contacted Barclays to resolve. Excellent customer service. We need more of this in the UK.
23 septembre 2023
Avis spontané
Réponse de Algbra
Thanks David, we really appreciate the lovely feedback and are glad everything was sorted for you! 🙌
Disappointing
Algbra promises 1.5% cashback on mobile payments but their Apple Pay is broken.
The cashback has not being honoured. Disappointed.
13 septembre 2023
Réponse de Algbra
Our customers do receive 1.5% cashback when a payment has been processed via Apple Pay - subject to our Terms and Conditions.
So a member of our support team can look into this for you and if you would like to discuss this further, please reach out to our team via the in app chat, and they will be happy to assist.
Kind regards
Team Algbra
Very happy with Algbra
Very happy with Algbra , they treat me very well, and one of the best banks to be about.
9 septembre 2023
Avis spontané
Réponse de Algbra
We really appreciate the kind words, thank you so much!
Excellent customer service advisors as…
Excellent customer service advisors as they deal with most issues immediately and very helpful. This bank is effective and makes banking easier than ever. Well done algebra.
8 septembre 2023
Avis spontané
Réponse de Algbra
Thank you so much for the wonderful review, we're so happy to hear that you're enjoying Algbra and I'll be sure to pass on your kind words to our Customer Support team!
Amazing Service!
Prompt reply (considering that it was a bank holiday) and settled my issue within the day itself. Amazing service considering that I was having problems with my access.
29 août 2023
Avis spontané
Réponse de Algbra
We're so pleased to hear our Customer Support team were able to resolve your issue so quickly - this feedback has been passed back to them. Thank you for your kind words and enjoy the Algbra experience with us.
Was really nice everything and my…
Was really nice everything and my problem was solved in asap
28 août 2023
Avis spontané
Réponse de Algbra
Thank you for that great review! We're so pleased to hear you had a pleasant experience with us.
Fab :) lovely support
22 août 2023
Avis spontané
Réponse de Algbra
Thank you for the lovely feedback Ajmal 🙌 😊
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.