ABF Avis 

107
TrustScore 3.5 sur 5

3,5

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Lisez les avis des autres

Noté 3 sur 5 étoiles

All Backyard Fun has a nice showroom (although strange location and hard to find), nice furniture and fire pits, and friendly staff. The real disappointment for me was the delays, lack of communicati... Voir plus

Noté 5 sur 5 étoiles

We bought an Oriflamme Fire Table from All Backyard Fun... they have an amazing customer service rep (Dana Taylor) who made our experience especially awesome despite there being delays with our order... Voir plus

Noté 5 sur 5 étoiles

I was on the hunt for an awesome picnic table for our newly-remodeled backyard -- preferably something in recycled plastic, that was round and seated eight people. All Backyard Fun had exactly what I... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Found a propane gas converter kit for my Oriflamme table. Replacement glass in too many colors to count. Site was easy to use, prices were great. Received order very quickly without paying extra fo... Voir plus

À propos de l'entreprise

  1. Cheministe

Écrit par l'entreprise

All Backyard Fun is the leading online retailer in outdoor casual furniture while creating a unique and memorable buying experience. A family-owned business established in 2006 and located in beautiful Boulder, Colorado, our expert sales staff will assist you in designing and customizing your outdoor room with the highest quality casual furniture from the finest manufacturers. At All Backyard Fun, we realize that having the best prices does not make you a great or successful company. All Backyard Fun is committed to providing our customers with superior service and responsiveness during their “boutique” like buying experience. We spend as much time as necessary with each of our customers so that they can get the products that will work best for them and their budget. Participate in our unique retail approach and enjoy the long term benefits of customer satisfaction in our products, service and delivery. Visit All Backyard Fun. Spread the word. Tell your friends what companies they can trust. Sharing is caring. The All Backyard Fun Team


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

107 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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3,5

Tous les avis

(107)

1 avis reçu au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

Furstrating experience

All Backyard Fun has a nice showroom (although strange location and hard to find), nice furniture and fire pits, and friendly staff. The real disappointment for me was the delays, lack of communication and piecemeal deliveries. I'm still waiting on a chair and furniture covers after about 6 weeks, when I was told everything should be delivered within 2-3 weeks of the order.

4 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

The team at ABF were great to work…

The team at ABF were great to work with. My wife and I had been wanting to update our backyard for years. We have always wanted a fire pit and more recently wanted to update our furniture. The team at ABF were great providing ideas and suggestions. They even came to look at our space to help us come up with a plan. Their experience really showed. We added a fire pit and sectional sofa. The results were awesome. We are using our patio more than ever!

3 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

I worked with the team to purchase new…

I worked with the team to purchase new pool furniture for our large community. Heikke was great to work with. He met with our team and helped us select a mixture of tables,loungers and chairs. He visited our community and helped us select the perfect combination. His team delivered and set everything up. We were so impressed with the furniture and this company we placed a second order for farm and cocktail tables for our pavilion. I like that ABF is local and hands on. The furniture is sturdy, long lasting and looks great. Some of our residents have purchased for their patios also. Thanks team at ABF

3 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

I would give 1,000 stars if I could!

I would give 1,000 stars if I could. Jolene at AllBackyardFun (ABF) was absolutely amazing to work with. I was hosting a big event at my house on 5/11 and REALLY wanted our new firepit to arrive in time for the event, because our existing one was... well... hideous. So, we sold the old one on FB Marketplace and ordered this beautiful Copper table from ABF like a week and a half before our event. In order to ensure it got here in time I called ABF and Jolene answered the phone. She immediately called their supplier and made sure they shipped it out freight immediately and it got here the Thursday before our Saturday event! In time to set up, get familiar with, and I'm just SO grateful I ignored the bad reviews, which now I think might be fake, and ordered my firepit table through ABF! I will recommend them to anybody and am really grateful that Jolene cared enough about me to help expedite the shipment of our table! THANK YOU SO SO MUCH ABF & Jolene for your stellar product and service.

9 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Horrible customer service

Horrible customer service. I returned a wind guard that was useless and did not fit. I have not to date received a refund on my cc. They said the credit card refunding process does not work. Haha but it works to take the money. Insane. Now they tell me they sent a check of course it never came. They don’t answer the phone. They are not legit obviously. It’s a scam company and not ethical at all

15 septembre 2023
Avis spontané
Logo de ABF

Réponse de ABF

I would like to extend our sincere thanks for your patience and understanding as we navigated through the recent payment processing issue. Thank you for talking to us. We are relieved to know that the situation, particularly concerning the delay in the check's receipt, has been recognized as an external complication beyond our control.

We are grateful for the steps you've taken to work with us and for your discussion with the merchant services that led to this resolution. Additionally, we appreciate your willingness to reconsider the feedback you've provided online in light of these circumstances.

Should you need any further assistance or if there are any outstanding concerns we can address, please do not hesitate to reach out. We are committed to ensuring your satisfaction and look forward to continuing our relationship on positive terms.

Noté 1 sur 5 étoiles

Spammers

These a-holes began practice of sending SPAM text messages from different numbers to advertise their s-tty products. No way I’ll be buying anything from these imbeciles.

2 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Supreme Customer Service

The Google Reviews speak for itself.
5 stars
I have worked for this company for 3 1/2 years now. I have never experienced better customer service not only from the owners but also from the delivery team.

28 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

Ordered a firepit in April. Finally gave up.

Ordered a firepit in April. I just cancelled the order after endless issues trying to get it shipped, including having them contact me about a shipment that evidently had my name on it in error. Lot's of excuses by people who don't have any idea what they are doing. I asked for my money back finally after yet another rep read back notes about past calls (I've had to call at least 6 times due to ordering and scheduling issues) that did not reflect our conversations at all. Feels like a scam. I doubt I would have ever received the item yet they were paid for it months ago.

27 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

We LOVE our fire table

We LOVE our fire table! Not only can you use it on beautiful summer and fall evenings. Our boys also get use out of it in the winter months to warm up while playing a little outdoor hockey!

4 janvier 2023
Avis spontané
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Réponse de ABF

Thanks for taking the time to review. We are so happy to hear this. We got your photo and loved it. Can't wait to share it with others.

Noté 5 sur 5 étoiles

We have had our Northcape patio…

We have had our Northcape patio furniture for years and love it. Came back for more. The staff has always been accommodating and answered all our questions. We have our furniture in the snow as we speak, but it has looked a great year after year when we take off the covers in the spring.

1 décembre 2022
Avis spontané
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Réponse de ABF

Thanks for writing. So happy you are enjoying your patio furniture and are so grateful you have allowed us to help you again.

Noté 1 sur 5 étoiles

Waited almost 4 moths for a firepit I…

Waited almost 4 moths for a firepit I ordered. the freight company they used for door delivery refused to pull into my street or driveway and said could only unload it on the side of a busy highway. Backyard was suppose to get another freight company to deliver it but didn't hear anything for 3 three weeks. Just called today to find out it was shipped back to manufacturer after they supposedly tried to call me "constantly" for 3 weeks. They shipped it back but didn't refund my money! I called them today and didn't even get an apology after waiting for almost 4 months and hiring the originally "crappy" freight company. Do no buy anything from these people, especially a firepit.

22 septembre 2022
Avis spontané
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Réponse de ABF

Hi Meliisa, we are so sorry to read your review. I remember we spoke at the beginning and then tried several times to figure out a solution that would allow the truck to deliver to your location, but after so many attempts of not being able to get in touch with you for weeks, the freight company had to return it. We were charged freight to get it you and back and we did not charge you any of the fees we lost for the large freight shipment. Again for your frustrations. We were sorry it didn't work out.

Noté 1 sur 5 étoiles

Order four Adirondack chairs on May 12

Order four Adirondack chairs on May 12, 2022. When I ordered these chairs, the estimated delivery date was May 26, 2022 - June 2, 2022. I am still waiting to receive my chairs. I get a different story every time I call Customer Service for an explanation. I will never order from this company again.

5 juillet 2022
Avis spontané
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Réponse de ABF

Hello Liz, I am so sorry we are just seeing this. We have not used this review portal in 10 years and never got notified that someone was upset. i am not able to see an order or what happened here to try and make this right. Don't hesitate to contact us at customercare@allbackyardfun.com so we can find out what happened and try and make it right for you.

Noté 5 sur 5 étoiles

Dana at All Backyard Fun was amazingly helpful!!

We bought an Oriflamme Fire Table from All Backyard Fun... they have an amazing customer service rep (Dana Taylor) who made our experience especially awesome despite there being delays with our order (seriously can't get a cheeseburger these days without there being delays 😀)! Anyway, she was extremely knowledge and very helpful regarding some issues that we had with the product we purchased. Problem was resolved immediately and without issue... and, offered up with a smile (or at least sounded like it on the phone - lol)!! By the way... the fire table is BEAUTIFUL and was well worth waiting for!! Thanks again, Dana!!

29 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

I finally got a chance to purchase a…

I finally got a chance to purchase a Stratford 12-ft x 8-ft storage shed. The technician came out to install it and it only took him one day. It would have probably taken me a month if frustration had not kicked in. It has just what I need. I can move around and actually stand up without bumping my head. I can now organize things and get on with my chores. Very nice.

11 juin 2019
Avis spontané
Noté 5 sur 5 étoiles

Excellent products and customer service from All Backyard Fun and Polywood

Bought two Polywood chaise lounge chairs from All Backyard Fun. They were a great price and I hoped for the best. One chair had a small problem with the back bar not setting right. I contacted ABF and they handled the problem promptly with the manufacturer (where the cause of the problem was) and replacement parts were immediately sent by the manufacturer. I could not be happier with the product or the customer service. You are in good hands with All Backyard Fun and the Polywood chairs are amazing and made from recycled materials with an excellent warranty!

9 juin 2019
Avis spontané
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Réponse de ABF

Wow. Thanks Danna. You made our day. We appreciate you taking the time to give us a review on our polywood outdoor furniture.

Noté 5 sur 5 étoiles

Top Notch!

I bought several pieces of Northcape Bainbridge outdoor furniture online, which I thought was risky given they were on the other side of the country from me. They came through with flying colors, starting with a personal "thank you for your order" note from Jolene. When I didn't get one of the pieces with my delivery, I immediately called the store and Harry told me exactly how to handle it. I now have all my furniture and couldn't be happier with it. It's beautiful and so comfortable! And Jolene's communication was top notch! I'm sure to order again from them in the future!

14 août 2017
Avis spontané
Noté 5 sur 5 étoiles

Great looking, high quality furniture

Great looking, high quality furniture. Excellent customer service and follow up. Very satisfied and would recommend this to anyone looking for backyard furniture and fireplace accessories.

2 août 2017
Avis spontané
Noté 5 sur 5 étoiles

Great products, Great to work with.

Have bought a few things including an awesome 48" granite fire table. I felt like the price was great also. The table required no tools to install and was made in America which I really appreciate. Products showed up on time and well packaged. Never had an issue so that's deserving of 5 stars

18 janvier 2017
Avis spontané

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