Their system sucks and leads to overbooking problem. However, don't give you refund. And tge worst thing is they earn tourists mo ey but discriminate Asian tourists and EVEN ROB the phone of the touri... Voir plus
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A good way to see outside of belfast especially if you don't want to drive. Our driver Lindsay was brilliant he was funny very chatty and gave us lots of information about the places we saw. I would d... Voir plus
According to the witnesses, a family group had booked a tour from this guide, but their system failed to show it and customers already paid for it with confirmation email. Then manager show up and ref... Voir plus
Seen on social media that the manager grab a tourist phone when the tourists film the manger and staff. How should the shop and its staff feel ashamed! Clearly non-tourists friendly organisations an... Voir plus
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Rude
Rude. They won't even admit their mistake, and they still refuse to issue a refund.
Be careful if you sign up
Be careful if you sign up; we were scammed. This tour group took our deposit, but the entire trip turned out to be a fabrication designed to trick us into paying even more money to join.
Physical assault on customer and steal…
Physical assault on customer and steal their phones. The manager was time traveled from Stone Age with no civilisation at all.
Racist Manager didn’t learn the lesson…
Racist Manager didn’t learn the lesson from Nazi and still doing the rude and racist act. Poor you
Aggressive manager
Aggressive manager
Volatile
Unprofessional
Nothing but a bully
Don't waste your money
Scammer
Refused to refund of their own fault
Refused to refund of their own fault, assaulting everyone trying to get a refund.
NEVER EVER PURCHASE SERVICE FROM THIS COMPANY
Their system sucks and leads to overbooking problem. However, don't give you refund. And tge worst thing is they earn tourists mo ey but discriminate Asian tourists and EVEN ROB the phone of the tourist from Hong Kong. Horrible awful company.
Personal safety was at risk
Emotionally unstable, hostile manager assaulted and took costumer’s personal belonging away aggressively, without any consent. Wouldn’t feel safe with such unacceptable behaviour and attitude. Terrible service, not recommended.
Just saw the on thread it is crazy
Unbelievably terrible experience and dangerous behavior.
Their system messed up our confirmed booking, and staff had extremely poor attitudes. Worse, the manager violently snatched my friend's phone to try to delete evidence and drove off while my friend was caught in the car door. Extremely unsafe, unprofessional, and dishonest. AVOID AT ALL COSTS!
Total scam operation targeting…
Total scam operation targeting unsuspecting visitors! They botched an application, refused to issue a refund, and then the manager went so far as to steal a guest's mobile device and flee by car. Knowing that short-term travelers rarely have the time to file formal charges or deal with local law enforcement, this place operates with zero accountability. Absolutely appalling service!
This company is a scam
This company is a scam. They did not honour the booking and did not refund even they admitted it was their system error. They are rude and racist. Avoid this company at all costs!!
Seen on social media that the manager…
Seen on social media that the manager grab a tourist phone when the tourists film the manger and staff. How should the shop and its staff feel ashamed! Clearly non-tourists friendly organisations and destroyed local tourism
The staffs are very rude
The staffs are very rude. Don’t choose this for one because you will be disappointed.
Stop 🛑
As a UK-registered company, it is deeply disappointing to see your Threads post openly discriminating against international travellers.
As an international tourism business based in Scotland, we are extremely dissatisfied with this kind of attitude. It is unacceptable and goes against the values of respect, inclusion, and hospitality that the UK tourism industry should uphold.
Manager with poor attitude
Manager with poor attitude, even kicked out customers with overbooking and refused to refund, irresponsible.
Horrible service
Horrible service, rude manager and admin. Will not recommend for anyone. Blacklisting this tour company forever.
Rude manager robbed customer's phone
This tour company is only for tourists who wants to get robbed.
The MANAGER grabbed his customer's phone and ran away with his car, just because the company failed to register their customer's application and refused to refund.
The police even couldn't help because tourists cannot stay a longer time to go through the legal process, so this company will probably do the same in the future as they don't have to take responsibilities.
Absolutely ridiculous.
The manager discriminates against…
The manager discriminates against Asians, even though we can communicate in English.
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