Allianz Global Assistance Avis 

Even after reading the fine print in the policy, it was confusing and hard to understand. I purchased insurance through Allianz when I bought tickets for a concert. I woke up the day of the event quite sick with a stomach virus. I did not go to a doctor but stayed in bed all day until it passed. They wanted all kinds of documentation from a doctor. I did not feel it necessary to go to one but rather I chose to stay in bed until the virus passed. I was obviously too sick to risk traveling over 3 hours to a concert. It is hard to navigate through the claim process. I received an email denying my request today. It said my claim did not fall into the parameter of their coverage. I’ve ended up eating $620 for two tickets I didn’t use. Avoid this company like the plague.

I recently had a hospital stay in Bali. The Allianz medical assistance team were absolutely amazing to myself and my wife. Their follow up every day and even after I was discharged from hospital was very much appreciated. But when we arrived home and went to finalise our claim for refund of our costs incurred the nightmare began. It took us several weeks and contacting the financial ombudsman to get our refund. We will not use Allianz travel insurance again.

Allianz Lied to Me

Allianz Global Assistance lied to me about a payment they claimed they had sent to the rental company.

The rental company confirmed that they could not verify receiving the payment. Allianz then promised to obtain proof that the payment had actually been received or cashed and get back to me.

More than six months have passed, and despite repeated follow-ups, Allianz has still provided no proof whatsoever.

Instead, I keep receiving excuses and assurances that they are "looking into it."

If the payment was actually made, providing proof of payment should not take more than six months.

Allianz lied to me, and their handling of this matter has been completely unacceptable. I would not trust this company to handle a claim when it matters.

I had a very disappointing experience with Allianz Global Assistance.

I purchased travel insurance expecting it to provide financial protection when unexpected travel disruptions occurred. Unfortunately, my flight was delayed by 11 hours due to the airline, which caused me to lose an entire workday. Since I had already used all of my paid leave, I had to take unpaid leave, resulting in lost wages. I also incurred additional out-of-pocket expenses for dinner and breakfast during the delay.

When I filed a claim, Allianz informed me that none of these expenses were covered under my policy. This was extremely frustrating and completely defeated the purpose of purchasing travel insurance. If delays that result in lost time and additional necessary expenses are not covered, it's hard to understand what value this insurance actually provides.

Based on my experience, I cannot recommend Allianz Global Assistance. I encourage anyone considering their travel insurance to carefully read the policy terms and understand exactly what is—and is not—covered before purchasing.

I had Allianz travel insurance via my Irish Life Health Insurance. I had an expensive holiday in Mexico planned in February this year but my sister sadly was diagnosed with brain cancer and I had to cancel. She passed away while I would have been travelling. Allianz were a dream to work with and refunded me the maximum possible under the policy (about 50% of my total costs). Special thanks to Erik. My main travel insurance policy was with Bonkers/Mawdy who were useless and paid me nothing back (I will review them separately).

I have gone through allianz to submit claims. This company has never satisfied any claims I tried to submit even after many submissions of documentation. They are horrible.

Vreselijk trage verwerking van een schadeclaim. Een geannuleerde riviercruise (door onverwacht laag water) valt volgens de polisvoorwaarden niet onder de dekking. Dus "we vinden het jammer voor u" maar er komt geen cent vergoeding.
Wel jarenlang trouw polis betalen en nog nooit iets gedeclareerd. Prima! Meteen opgezegd en toegevoegd aan ons pakket bij ZLM, want ZLM verdient wél alle sterren!

Jahrelang zahle ich brav meine Beiträge und nun als ich die Allianz mal brauche stellen Sie sich quer. Es ist ungeheuer wie schwer es einem gemacht wird. Nie wieder!

Worse insurance I ever had. They use every excuse to declaim claims and never accept them. AVOID.

Purchased tuition insurance from Allianz. I fell ill during the semester I had purchased insurance for and at the suggestion of my doctor decided to withdrawal from one of my classes. Initially I was told by Alliance that they would consider coverage for my partial withdrawal because it was for medical reasons and my doctor filled out all the paperwork, then after I went through the trouble Allianz said the would not even review my claim. Very Disappointing and a waste of time and money.

Bei mir betrifft es eine außerordentliche Kündigung einer Zusatzgarantie eines Elektrogerätes.
Ich bekomme nur unmögliche Antwort E-Mails, absolut unpersönlich und weiterhelfen möchten sie mir auch nicht. In der letzten Mail z. B. folgende Situation: Ich soll meine Bankdaten per E-Mail schicken, zwecks Rückerstattung, was ich datenschutztechnisch nicht möchte. Also bat ich um einen Alternativvorschlag. Ich bekomme nur in einem 1-Zeiler gesagt, dass sie mir leider nicht weiterhelfen können und meine Bankdaten brauchen.
Ich bin heilfroh, dass wir die Versicherung selbst nicht in Anspruch nehmen mussten. Wahrscheinlich wäre ich daran verzweifelt.

Wir haben eine Allianz Assistance mit Jahres-Reiseschutz. Leider mussten wir diese schon zweimal in Anspruch nehmen. Einmal aufgrund einer Erkrankung und einmal aufgrund eines Flugausfalls. Beide Male hat die Versicherung unsere Kosten (Storno- bzw. Hotel- und Taxikosten) ersetzt.

If i could give 0 stars i would. Scam company that continuously gives you the run around and straight lies to you over the phone.4 months after my claim and they tell me the same lies everytime i call. For AAA to use this insurance company is disrespectful to their customers. Worst experience ive ever had.

I purchased the insurance in case there was an emergency with my flight such as family emergency or something and I could not make it. And just as I purchased it thinking I was doing something great my cousin, best friend and classmate passed away and it hurt me so bad because I went to see him every day just about while he was back-and-forth hospital to hospital until they put him in rehab facility supposedly for 21 days but he only did two days before his passing. The insurance was to cover a trip that was set for September 14. I purchased my flight around like August 18 along with the insurance. My cousin passed on 30 August. I reached out to the insurance company as well as the airline and the airline gave me a credit and the insurance emailed me back today stating that I was not getting a refund that wasn’t an excuse as to why I couldn’t take my trip. I have never been more insulted before in my life. How could you be so heartless and I uploaded a copy of the obituary with my mother‘s name on there as his mother‘s sister, my name is on there as a special Cousin. My son‘s name is on there as an honorary pallbearer, and you tell me that that is not an excuse I don’t know who raised them, but I suggest you all not waste your money on this crap and just take a chance with the airline. The airline did show some compassion but these SOBS
showed none.

hoe is het mogelijk, dit kan niet waar zijn. Fietsverzekering verlenging naar 2e jaar met 45% verhoogt. Schandaling gewoon. Ga onmiddellijk mijn verzekering opzeggen. Dat dit zo maar kan in Nederland.

Their only goal is to get out of the contract somehow and avoid paymens. They kept changing the reason why they don't pay daily, not even properly reading the documents sent to them. They play dumb and don't care about the customer, only until your paymen for cover is done.
Go to another insurance provider, even if more expensive, they will leave you in trouble. My claim was not even big, I wonder what if they get a 100k hospital bill.

I and my wife purchased a Medical Travel Insurance from RBC Travel in November ,2024. We are snowbirds and stay in Florida in the winter. I had a serious medical incident in March April 2025 and I called Allianz Global Assistance.

I want to commend your organization for the outstanding service it provides in the field of travel medical insurance. Based on my interactions, I firmly believe Allianz is one of the best in the industry. From the moment I made my initial call on March 21, 2025, I was met with friendly, professional, and compassionate assistance.
Throughout my ordeal, I had the opportunity to speak with several members of your team, including Kate, Juliana (medical team), Izabele, Sarra (nurse), Amincha (case manager), Prazant Jayarathe, Joddy, and Alex R. Each of them demonstrated warmth and genuine care, making an incredibly difficult time more manageable.

I would recommend your company to everybody who wants to purchase medical travel insurance and feel safe in case of emergency.

David K.

Unusual for me to rate 5 stars . Took out event protection insurance for tickets purchased for son’s birthday - who found out a week later he would be working abroad on that date. Allianz were fast and efficient and it was easy to speak to somebody. It was Ticketmaster who were the problem - making me wait weeks to DECIDE if they could give me proof that the tickets weren’t scanned on the night. Which clearly they weren’t . Disgusting. Allianz paid me back every penny and it didn’t even take 3 weeks. Honestly have nothing to complain about, I’m so glad I got this insurance .

Wat een waardeloze tent. Ik was pechhulp verzekerd maar als ik een beroep wil doen op pechhulp krijg ik gewoon niemand aan de telefoon.
Meteen mijn polis opgezegd en weer naar ANWB terug. Duurder maar wel veel beter.

Zeer maar dan ook zeer slecht. Ben nu ruim een half jaar bezig voor een naamswijziging op 2 fietsverzekeringen na talloze telefoontjes en email. Tot nu toe niets. Je geeft alles keurig door, maar dan gebeurt er helemaal niets.