Allivet Avis 4 357

First time ordering with an auto-ship, so I got a good deal. I hope I keep getting good deals! P.S. they like to send texts and emails too😊👍

Great prices. Friendly and helpful Customer Service Associates. I have had ongoing problems with them not notifying me of issues delaying my refills so that I can resolve them timely so I end up spending double to get prescriptions from my vet when I run out. I was given the wrong address my a customer Service rep. And emailed it same day they mailed it but didnt tell me the address was wrong or respond to email advising they needed originaluntil a week later. My very first prescription the vet forgot to sign. They contacted her and not me even though she doesnt deal with pharmacies. I wasnt advised of the subsequent delay until I contacted them when it was late so I had to pay double to get it from my pharmacy and then get new script and pay to fed ex. When they got new signed prescription they kept mixing up the prescriptions and telling me I had no refills when I had refills on the proper prescription. Customer Service and the pharmacy Dept dont communicate and often have conflicting information.

We would highly recommend anyone to use this home delivery pet prescription service!! Very on point with reminder text/emails. So easy to refill a prescription for our pets, they are the contact person with the vet, not us!! And we've found their prices are very comparable to the vet or big pet stores. Try them, you won't go wrong!

We have 2 dogs, one is already in Allivet autoship, Our second pet was added, but when I setup the autoship for her, it did not allow me to select which pet the autoshiip for being setup for but defaulted to the original pet and the original pet form of the prescription (ie capsule rather than chewable). I had to call customercare to make the corrections.

They were very good with following up regarding my pets prescription and what they needed. Once they received it they kept me updated every step of the way.

Recommend. Long-time customer.

The online account isn’t user friendly no where online to cancel autoship. There website states you have 30 day satisfaction guarantee to try the product to see if it works but yet they won’t return it if u opened which makes no sense to have a 30 day satisfaction guarantee without trying the product. My dog didn’t take to the probiotics we tried to give him one and he wouldn’t take it called to return the rest let them know what the policy said and all they still said they won’t return it. I also called to cancel my autoship and was told I would get an email as of today 4/16 my autoship hasn’t been cancelled and no email confirmation has been sent so now I have to call again and take time out to get this done it shouldn't be this difficult to cancel an auto-ship this is going on 3 days now of waiting for it so now I am on a 5 min hold again to get this cancelled I have used other pet pharmacies that hasn’t been this difficult this place was referred by our vet and I will be letting them know the difficulties with this pharmacy and to ask to offer alternative pharmacies for patients to purchase from

Outstanding experience! Customer care service went very well and they also reached out to my Veterinarian for the new prescription approval. The delivery and entire process only took a few days before I received the new pet medication in the mail. The entire experience was seamless and thorough from start to finish. Will use this Pet Pharmacy for my pets medicines and give them an A++++ for service and careful delivery!

Allivet is a solid choice for anyone looking to streamline their pet's healthcare without the "big box" pharmacy headache. They consistently balance affordability with a user-friendly experience.
Why They Stand Out
• Intuitive Prescription Management: Their system for coordinating with veterinarians is remarkably smooth. They take the legwork out of script approvals, which is a massive time-saver.
• AutoShip Reliability: Unlike some competitors where "set it and forget it" leads to missed doses, Allivet’s recurring shipping is punctual and easy to modify if your pet’s needs change.
• Competitive Pricing: They often beat local vet clinic prices on preventative meds (like heartworm and flea/tick treatments) and offer frequent coupon codes for extra savings.
The Experience
The website is clean and doesn't feel cluttered with unnecessary upsells. Shipping is generally fast, and the packaging is secure—critical for medications that are sensitive to temperature or handling.
Pro Tip: If you're a first-time customer, check their homepage banner; they almost always have a significant "first order" discount that stacks well with their AutoShip savings.
Overall, if you want a reliable, cost-effective way to keep your pet’s pharmacy cabinet stocked, Allivet is a top-tier contender.

Fantastic customer service. This company takes care of their customers

Helpful, and shipped fast. Responded to me immediately and took steps to assist promptly.

I paid for 1-3 Day Shipping and instead, it will take 5-6 days to deliver my cat's medications.
My prescription was Approved on Wednesday, April 8th with an email stating it would ship the following day (a Thursday). I receive an email stating it will shop and the USPS Tracking shows it won't arrive untl April 16th! How is that 1-3 Day Shipping? I'm only counting business days like they do and that 5 business days. I'll have to think twice about using Allivet again. I'm already looking into CHEWY and others.

Attention ALLIVET: I'm not going to post personal information or Order # specifics on a public forum. If you want more info, share an email address with a specific Reference #.

Prompt responses and ease of ordering

Always on time great products

I'm extremely pleased with Allivet and their team. They ship on time, answer my questions, and have a great system for tracking everything. I highly recommend them.

The staff worked with me until it was complete

Allivet always delivered medications for our dog correctly and in a timely manner. When our dog passed away, we still had an unopened medication worth $100 that we tried to return. Customer service would not take the medication back, but refunded us $50. Allivet didn't have to do that, and we thought that was super kind of them! We will be return customers with our next dog for sure!

Wide selection of products for pets. Good prices. Easy to order online. Reliable and trustworthy. I have recommended to others and plan to order from them again.

Your shipping is slow

The price for the Heartgard plus was competitive. The company kept me informed every step of the way with emails.