Ally Avis 386

I would not recommend this bank they over charge add charges and when you question them they hang up in your face because they don’t have a honest answer to why you are being charged extra i pay all my bill ahead of time so no way the charges are adding up correctly

I've never had a bad experience with Ally in over 10 years. That's why I was shocked at the horrible service from Marcus by Goldman Sachs.

Numerous calls to customer service customer services in capable of helping anybody they’ve locked me out of my account they want me to verify over and over and over and it takes 3 to 4 days to get them to verify you and then you’re still locked out I’ve asked for them to report this review this I have spoke to well over 30 people and I’m still waiting to close my account and leave it I wish I would’ve never allowed this company to have my money cause now it’s theirs.

Terrible customer service. It takes forever to speak to someone and then you are put on hold while they apparently read their entire training manual only to come back and tell you to continue to hold as they still don't know the answer.
Today the closed one of my accounts with authorization. No one could help with the issue. Seemed like they really didn't care. Probably not found in their manual. Will be closing all accounts this week.

I strongly caution anyone considering opening an account with Ally Bank to think twice.
My son has been trying for over two weeks to open a savings account, and the experience has been incredibly frustrating. Ally keeps attempting to verify his identity using a phone number that doesn’t even exist. Each time we call for help, we’re told that a “specialist” will reach out—but no one ever does.
The lack of communication, accountability, and basic customer support is extremely disappointing. If this is how they treat potential customers, it raises serious concerns about how they handle existing accounts.
Based on this experience alone, I would not recommend Ally Bank. Save yourself the time and frustration and consider other options.

Was good now they are terrible. Called multiple times to get my debit card unlocked and for some reason locked both of our cards. We could not even buy groceries. I was with them for 5 years.

I opened dispute with Ally regarding a merchant (Raycon Global). I bought a pair of ear buds that would not charge. I returned the ear buds for an exchange. The replacement ear buds also would not charge, so I returned the ear buds for a refund. Raycon would not give me a full refund only a gift card for their products. After having 2 pairs of ear buds that would not charge, I didn't want their product period. So started a dispute with Ally. I uploaded on ally website the multiple email correspondence, ( 25) with Raycon explaining the issue with the ear buds. I mentioned I didn't want a gift card as a refund, I wanted a full refund, they would not. Ally sided with the Raycon because I refused a gift card as a refund. Why would I want a gift card as a refund for their product that was defective, the ear buds would not charge. So after showing proof to Ally that I was having problems with the ear buds, Ally still sided with Raycon because I refused a Raycon gift card as a refund. Ally did not have my back and I been a customer with Ally for 8 years with no issues until now. Ally will not have your back should you have an issue with a merchant. DO NOT TRUST ALLY BANK. !!!!

I tried to log into my account and was locked out in spite of entering the correct user i.d. and password on five ocassions. To access my account i was put through a long interrogation. This whole process took so much time and I was so frustrated.
I don't trust this bank and that I will be able to access my money in the future, so I withdrew the balance when I was finally allowed in to my account.
something is terribly wrong. At one point, I was being questioned about auto insurance!

Ally was once a great bank, but sadly everything has become steadily worse over time as the fat, lazy, greedy execs get rich at the customers' expense.

1. Interest rates are no longer competitive.

2. Customer service is now an outsourced horror show. CSRs and their supervisors have no access or ability to resolve customer issues.

3. The app is like a child's toy full of ludicrous gimmicks like shiny badges and spending buckets.

4. Zero data privacy. Ally forcibly enrolls customers into its affiliate marketing and data sharing even those like me that had every privacy option set to maximum privacy. Then it spams the hell out of its customers with idiotic, waste of time emails.

5. Weak security procedures. Your mother's maiden name is a matter of public record and should never be used for security questions. This is so basic.

I could go on but I have vented enough. Isn't it sad when great products and services go rapidly downhill so the 1% can buy bigger yachts? I'm afraid Ally Bank is now a great example of enshitification and how a former market leader can totally lose the plot.

Honestly, the worst bank I have ever dealt with... if you call four times, you will get four different answers. They have internal individuals that give your information to third-party phishing companies and will not work with you to show them proof. Management, if you can ever talk to them, will circle around and lie to you, it's truly shameful.

Somebody got a hold of my account number and cached a check for $3800 that didn't have many name or signature, just my account number. Ally didn't verify my identity and gave my money away. Now they are running me through loops with affidavits that need to be notarized and told me it can take up to 120 days to get my money back. I am leaving Ally

I have over paid on my car loan on purpose to shorten the length of time. They applied payments to the next month instead of the principle. I'm currently trying to pay it off and 1 department can't communicate with another to get the actual amount. No one knows who to talk to. I'm glad I got the loan but the servicing is clueless on procedures. I'm just hoping to ge a lien release.

On February 27, 2026 at 1:21am CST, I used PayPal to make an income tax payment of $3,350, plus a service charge. My primary PayPal means of payment was a Visa card. Unfortunately, I had also previously linked my Ally checking account to my PayPal account.

I chose to pay via PayPal using that Visa card because the card offered 3% cash back, which would have more than covered the service charge. I also would not have been required to pay that credit card bill until April 15th.

Understand that I could have paid my tax bill without incurring "any" service charge, using a checking or savings account - but again, I wanted the extra time to pay the bill, as well as the cash back that the credit card offered. However, the credit card rejected my payment via PayPal, due to suspected fraud.

Nonetheless, that wouldn't have been a problem, except for the ways in which PayPal, and especially Ally Bank, responded. First, instead of using another credit card linked to my account or providing me with a "choice" re. the secondary means of payment, PayPal immediately indicated that they were drafting the full charges from my Ally checking account - which I had "never" used to make PayPal payments. I had only linked the checking account to "receive " payments via PayPal.

However, my Ally checking account never received the PayPal charge until the following week, on March 3. Several days before that - at 11:45am CST on February 27 - I contacted Ally and explained PayPal's intention to draft my checking account for more than $3400. At the conclusion of that 31-minute conversation, the Ally representative read me a statement, confirming that the bank was discontinuing the overdraft protection from my savings account, to ensure that Ally would not honor any charges from PayPal.

Nonetheless, to my dismay, Ally drafted the funds from my "savings" account on March 3 to pay the full PayPal charges to my checking account, contrary to Ally's own promises, and without my permission.

Even worse, after that serious error, Ally refused to take any steps whatsoever to correct the matter - despite acknowledging their employee's mistake, as documented in their bank records - leaving me without the use of more than $3400 cash, for the next 7 weeks.

Finally, after I spoke with a second Ally supervisor, he promised that an executive member would contact me about the matter, but that never happened.

Bottom line: Who would ever trust a bank with supervisors and executives who, when they "know" that their employee has seriously failed to do what he has promised, then makes their customer pay for the bank's mistake, and doesn't even follow up with such a customer, after a supervisor promises they will - despite that customer's loyalty to the bank for almost 25 years? Not I.

Closed my accounts without ANY notice. When I called to find out why, I was told because they can. They claimed they sent a notice to my online account which mysteriously cannot be found. Mind you, they sent me notices via email & mail ALL the time but the one notice they should have sent via email And mail, they conveniently send via online account and it is NOWHERE to be found. Buyer beware - Avoid Ally Bank like the plague!!

I had a seriously frustrating experience with Ally Bank involving an account closure and my remaining balance. After the account was closed, I was told my money would be sent out, but I was given no timeline, no tracking information, and no way to verify where it is or when I’ll actually receive it.

That alone is already a problem. But what made it worse was what happened next.

I called to ask for any alternative, whether they could reissue the payment, speed it up, or send it another way. I wasn’t asking for anything unreasonable, just a way to access my own money or at least get clarity. Instead, I was told “no, we can’t do that.” No explanation, no options, nothing. Just a dead end.

At this point, my money is somewhere in transit, and I have zero visibility or control over it. That should never happen with a bank. When you’re dealing with people’s finances, there has to be transparency and some level of support when things aren’t clear. I got neither.

What concerns me most is how easily they shut everything down instead of trying to help. If something goes wrong in this process, you’re essentially stuck waiting with no answers.

Based on this experience, I would strongly caution anyone to think twice before using Ally Bank, especially if there’s any chance you’ll need real support when it matters.

Do not bank here! They literally let someone steal money out of my account and did nothing to help. Took them 2 years to investigate just to tell me thy cannot do anything about it. Your money is not safe here and they don’t care about their customers.

The bank failed multiple times to authenticate my identity—even after I provided all the correct information (SSN, address, phone number, etc.). Every time I called, I had to start over from scratch, and to make things worse, they hung up on me several times during the process.

My account was essentially held hostage while they “couldn’t verify” me, leaving me without access to my own money. It took several days to finally resolve something that should have taken minutes.

Customer service was extremely frustrating, unhelpful, and inconsistent. No one could give a clear answer or fix the issue efficiently.

I would not trust this bank with my money. If you value access to your own funds and competent support, look elsewhere.

I called within seven days of the CD's maturity to ask them to close the account. They found an excuse (my external account was not linked) and refused to process my request to close the account. Later, when my external account was finally linked, they charged me 60 days of interest ($600) because it was 11 days after maturity. Ally Bank does everything to charge people unfair fees.

Worst customer service i have ever experienced. I have been using this bank for a number of years without issue, but recently, it seems there isn't a single english speaking person in the entire company. Any issue you have, fraud, or account questions, and have to speak to them on the phone, its always someone who speaks insanely broken English, and is incredibly rude. IF they resolve this fraud issue, i will be changing banks asap.