From start to finish this has been one of the best interactions with a company I have had for years. Chelsea in particular stands out...polite, caring, professional and efficient. It is so rare that a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolutely fantastic company from start to finish, the deck I wanted wasn’t available so they gave me a discount on the price of the premium boards. The delivery driver was really polite and helpful,... Voir plus
L'entreprise a répondu
This company and staff are outstanding they do what they say they will do. Had a slight hiccup with my fence, which turned out to be the way I fitted the panels and not allowing for expansion. A team... Voir plus
L'entreprise a répondu
Peter, the delivery driver, arrived at 0830 at our home in Southern Scotland after having driven from Essex. He messaged to say he would be arriving in half an hour and he did. The load neatly fille... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Alpha Decking, we specialise in helping customers transform their outdoor spaces with premium, affordable composite fencing and decking that blends natural beauty with long-lasting performance. Our wood-plastic composite (WPC) products are a stylish, low-maintenance alternative to traditional timber, perfect for gardens, patios, poolside areas, holiday homes, and more. With stunning colours available, including our ever-popular Anthracite, and a choice of natural woodgrain finishes, our decking and fencing offer the authentic look and feel of real wood, without the hassle of staining, warping, or rotting. Whether you're a homeowner enhancing your outdoor space or a trade professional working on a project, our durable and easy-to-install products are designed with convenience and quality in mind. We stock all products here in the UK, ensuring fast delivery and direct support from our expert team. Join thousands of satisfied customers who trust Alpha Decking for outstanding products, great value, and exceptional service, and see why we are rated 'Excellent'.
Coordonnées de contact
1st Floor Office 39-41 Church Street, RH20AD, Reigate, Royaume-Uni
- 02030111661
- info@alphadecking.co.uk
- alphadecking.co.uk
4,8
Excellent
200 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good service but the aftercare is questionable...
I ordered slats with the additional extras. The total order was over £2,800.
Chelsea was amazing at advising what I needed to buy, very patient and knowledgeable so I would rate her 5 stars. An asset to the company.
My issue is when I ordered additional slats and needed to return 2 poles from the 1st order, her Manager did not allow the return even though the delivery for the extra slats were paid for by me and being delivered. There was no additional cost to Alpha Decking.
The lack of flexibility was indeed very disappointing which is why ordering with online companies always puts me off and I prefer the local DIY shops such as Wickes, B&Q etc. They are far more flexible in regards to returns.
5 juin 2024
Avis spontané
Réponse : Alpha Decking
Hi NC,
Appreciate you taking the time to leave a review.
Firstly we are delighted to hear that Chelsea was able to assist you so effectively and she'll be very happy to hear your kind words regarding her service.
We understand your frustration regarding the return of the posts from your initial order. As a company, we strive to offer flexibility and excellent customer service comparable to that of large retailers. However, we must also adhere to our return policies to ensure consistency and fairness for all our customers. Our return policy, which allows for returns within 14 days of delivery, is in place to manage our inventory efficiently and ensure the quality and integrity of our products for all customers. Unfortunately, your return request fell outside this 14-day period, and we were unable to accommodate it, I am sorry.
We would also like to highlight that we provided a 50% discount on the delivery cost for your additional items, and your initial order did included free delivery. This charge helps us cover essential fuel and vehicle costs, and we always strive to keep these charges as low as possible to provide you with the best value and to help keep our products priced as competitively as we can.
We truly value your feedback and understand the importance of flexibility in customer service. While we must uphold our policies, we are continuously reviewing them to better serve our customers in the future. We hope this experience does not deter you from considering us for your future needs, and we are always here to assist you with any further questions or concerns.
Thank you.
Cancelled order with no real…
Cancelled order with no real explanation, waste of time don't bother!
30 mai 2024
Avis spontané
Réponse : Alpha Decking
Hi Matthew,
I'm sorry to hear that you are upset about the cancellation of your order. We strive to be transparent with our customers and believe your review may be a bit unfair and slightly misleading that we just randomly cancelled your order.
The order you placed consisted of only composite posts, and our website clearly states on the product page:
Please note: To ensure we have sufficient stock availability for full sets, we are currently only selling this product with a purchase of our composite fence panel sets or to make a full fencing set. If this product is purchased individually without other products to make a full set, we may not be able to fulfil your order.
We implement this policy to ensure we have enough stock to sell full sets of fencing to our customers. As a growing company with limited warehouse space, we cannot hold large quantities of accessories in stock to be able to sell these on their own at this time which is why we put the above notice on every product page where it applies.
We promptly and politely emailed you on the same day you placed the order to explain this situation and immediately issued your refund. We also apologised and wished you luck with your project.
I am sorry that we could not fulfill your order but feel the review as mentioned is misleading and not justified.
Thank you,
Dan
Excellent all round
Cannot fault the extremely high standard of customer service i received. I was kept well informed at all times about my order. They were very helpful with my numerous queries. They were very quick and efficient to rectify an error on my order caused by myself.
Product is fantastic and simple to errect.
5 stars doesn't reflex how happy i am with Alpha Decking.
2 mai 2024
Avis spontané
Réponse : Alpha Decking
Hi Rebecca,
Thank you very much for taking the time to leave us a review, it's much appreciated by all the team here.
Composite fencing
Chelsea was superb from start to finish and went the extra mile to ensure the delivery was made promptly. Joe delivered the fencing and he too ensured that everything went smoothly.
We chose the charcoal composite fencing for a modern look and the contractors were pleased with the way it assembled.
8 avril 2024
Avis spontané
Réponse : Alpha Decking
Hi,
Thank you very much for taking the time to leave us a review and mentioned Chelsea and Joe.
Fencing
Communication was good, delivery was exactly as advised, product is good quality and fence looks great
25 mars 2024
Avis spontané
Réponse : Alpha Decking
Thank you very much for taking the time to leave us a review
Highly recommended
We looked at a number of companies to purchase our Composite Fencing and the process with most of them was rather complicated. With Alpha Decking it is very simple, you enter the panel height, width, how many panels required, and it works out what you need.
Delivery was prompt - we requested as early as possible and the driver was on our doorstep at 07.00 on the requested day.
Installation was very simple and the finished fencing looks amazing.
11 novembre 2023
Avis spontané
Réponse : Alpha Decking
Colin, thank you very much for your kind review, it means a lot us.
Thanks,
Dan
Superbly knowledgeable people that I…
Superbly knowledgeable people that I dealt with. Friendly and efficient.
The decking is good quality and I cannot wait for the job to be finished, weather permitting.
26 octobre 2023
Avis spontané
Réponse : Alpha Decking
Thank you very much for taking the time to leave us a 5* review, very much appreciated.
It’s been a pleasure
I cannot fault the professional service I have received received from Alpha decking. Unfortunately a couple of
Planks were the different to my
order, however the manager took time
to call me despite being on a family holiday and quickly rectified this. Thank you Alpha Decking for going above and beyond in quickly dispatching the additional planks and for the goodwill gesture also I also received.
28 juillet 2023
Avis spontané
Réponse : Alpha Decking
Thank you very much for the review.
Amazing products, amazing company, amazing service!
The whole team at Alpha Decking are fantastic, they're really helpful and knowledgeable about the products. The delivery came on time and the driver was exceptionally good, he carefully unloaded all the products, stacked them neatly and was very polite and helpful.
I ordered composite fencing in Anthracite and it looks amazing! The quality is excellent and my installers said it was easy to fit once you get the plumb line right (my garden slopes slightly).
I will definitely use Alpha Decking again, I've already recommended them to friends!
25 août 2023
Avis spontané
Réponse : Alpha Decking
Thank you very much for taking the time to leave us a review
Great quality fencing and gate, exceptional customer service
Having researched composite fencing thoroughly I found Alpha Decking to be one the cheapest. I requested the sample pack and was happy with the quality of the fencing. Everyone I spoke with at the company have been great and have answered numerous simple and technical questions that I had. Numerous updates regarding stock and delivery dates were given. Delivery was on the date given with the fencing being offloaded and advice offered regarding the installation. The quality of the fencing is superb. I was so pleased I ordered a gate from the company. Again the quality of the gate and posts is outstanding. I do not write many reviews but feel that credit is deserved by the team who have provided great customer service and a great quality product that was excellent value for money. I would recommend this company to my friends and family. A big thanks to Dan, Joe and Chelsea.
18 septembre 2023
Avis spontané
Réponse : Alpha Decking
Thank you very much for taking the time to leave us a review.
A satisfactory outcome.
I can be very sceptical, but on this occasion the product is everything it promises to be. For me, Alpha provided help and information throughout the entire project. From advice and calculating my materials list in advance, through to taking back and refunding any decking left over.
I would happily recommend the team at Alpha!
20 juillet 2023
Avis spontané
Réponse : Alpha Decking
Thank you very much for taking the time to leave us a review
Great product Great Service started with fencing then decking and Im about to order more decking and more fencing product looks great
Great product Great ServiceI will
22 août 2023
Avis spontané
Réponse : Alpha Decking
Thank you very much for your review.
Excellent company, quality product
1st rate company, excellent staff who communicate well and go above and beyond expectations. Quality product, very pleased with our decking !
11 août 2023
Avis spontané
Réponse : Alpha Decking
Thank you very much for taking the time to leave us a review
The decking material seems fine
The decking material seems fine, although it seems expensive for what it is. And £80 for delivery is a bit heavy. One of the lengths of bullnose was chipped and scratched - the delivery guy insisted on unloading himself hence I didn’t see it until he’d gone. Having waited so long for it to be delivered I decided to put up with it.
I thought they were a local company (Reigate) but apparently it’s Essex. During the (long) delivery period, I was told its first come first served. Not what you want to hear when you’ve spent almost £900! It’s done now and I’m pleased with the look and feel of it.
3 juillet 2023
Avis spontané
Réponse : Alpha Decking
Hi Lee,
Thank you for taking the time to leave us a review. We appreciate your feedback, as it helps us to improve our products and services.
I’m sorry to hear that your experience didn't fully meet your expectations, especially in regards to the delivery process and the unfortunate issue with the damaged piece of bullnose decking.
We're glad to hear that you're pleased with the quality and appearance of the decking. We strive to provide high quality products and it's great to know that you're satisfied with the end result.
Regarding the delivery fee, we understand your concerns. The logistics of delivering our products to customers involves various costs that we strive to keep as low as possible and offering free delivery with orders over £1,000. We're continuously reviewing this area to ensure we keep offering competitive pricing and value for money to our customers.
The period in which you ordered was indeed a particularly busy one for us with, and we regret if this has caused any inconvenience and a longer lead time than we would have hoped. We're continually working to streamline our processes for a more efficient delivery timeline. We feel the first come first serve basis at the moment is the fairest to all customers although sometimes may lead to longer than hoped lead times.
Our offices are indeed based in Reigate, Surrey with our distribution unit in Braintree, Essex. Sorry for any confusion here.
In regards to the damaged board I’m sorry this was missed upon loading and unloading, if you would have contacted us we would have aimed to replace in the quickest possible time frame and if you’d still like a replacement please do let me know.
Your feedback is critical to us, and we will be taking it into account as we move forward. Thank you for your understanding, and business.
Best regards,
Dan.
Quick and easy to talk to
Quick and easy to talk to, Chelsea is always at the end of the line to advise when needed. I am very happy with the service i received from alphadecking. Dan the CEO always reply to my email even on a weekend.
Thank you all at alpha
Len
25 mai 2023
Avis spontané
Réponse : Alpha Decking
Thank you very much for taking the time to leave us a review
Decent decking
Decent decking. Bit hard to get the planks onto the spacers but bought some ratchet clamps that helped a lot. They warn of a 20% fade in the colour so, if storing outside for a while it is best for the top planks in the pile to be kept upside down (I didn't do this - doh!).
18 juillet 2023
Avis spontané
Stunning fencing
Fantastic customer service,great knowledge of their products.
Quality great.
Easy to install(so my husband says!)
Finished result looks stunning
Thanks alpha decking
11 juillet 2023
Avis spontané
great product
Appears to be an excellent product early days yet but very robust and straight forward to erect.
Very pleasing appearance when completed
9 juin 2023
Avis spontané
Fantastic product
Ordering was simple online and great service over the phone with good advice. Fitting was fiddly at first but once one was installed the rest was so easy. Great quality. Excellent system and looks fantastic. Would highly recommend.
8 juin 2023
Avis spontané
This is the second time I have dealt…
This is the second time I have dealt with this company each time the service has been excellent delivery above and beyond given advice on fitting a good instruction to fit also very knowledgeable customer services
I would definitely recommend this company
20 avril 2023
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.