My name is Jeremiah Jamison, and I purchased the premier warranty package that is supposed to cover everything on my vehicle. I have had this vehicle for 8 months and barely drive it. The front differ... Voir plus
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Lisez les avis des autres
We had an issue with the coolant control valve on my wife's car. What sounded like an $800+ job is being covered by Alpha Warranty Services, and we're only paying our $100 deductible. Definitely worth... Voir plus
There was much deception in the sales pitch. I was supposed to have a 100.00 deductible and ended up paying 530.00 of a needed repair. The only reason I purchased this warranty is because I am on a fi... Voir plus
Honestly, at first I was worried about my claim being approved, but now that I know it has been approved for sure, I am so grateful to have sided with Alpha. Hopefully the shop does the same with thei... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Alpha Warranty Services provides a full line of unique and valuable vehicle service contract programs. Alpha was founded in 2002 with a value system centered on integrity, dependability and providing the best service. These principles have led to consistent growth and helped forge long-term partnerships with industry leaders across the country. Alpha has repeatedly received recognition as one of the top VSC providers in the industry.
Coordonnées de contact
PO Box 95790, 84095, South Jordan, Etats-Unis
- 800-662-5519
- customerexperience@alphawarranty.com
- alphawarranty.com
3,9
Bien
783 avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Surprised the warranty actually worked…
Surprised the warranty actually worked in my favor this time. Usually I’m not so lucky. Deny deny deny is usually the motto. Thank you for allowing the process to work.
22 février 2025
Avis spontané
This is my 2nd repair on my 2015 Nissan…
This is my 2nd repair on my 2015 Nissan Versa, alpha doesn't deny claims of you do all your proper maintenance.
22 février 2025
Avis spontané
Had an issue
Had an issue, took my vehicle to the dealership, had the issue diagnosed, and the claim was submitted and approved just as it should be without any problems. Easy peasy!!
20 février 2025
Avis spontané
Just great service without the hastle.
13 février 2025
Avis spontané
It was quick!
12 février 2025
Avis spontané
Friendly fast took care of it all
Friendly fast took care of it all. I was very pleased with how they found me a shop that was close and great.
Thanks Charles
6 février 2025
Avis spontané
Quick and easy
6 février 2025
Avis spontané
In my warranty it says mechanical…
In my warranty it says mechanical breakdown. Radiator and heater cores are not mechanical. It even says under A+ enhanced heater cores are covered. I am also going round and round with dealer who sold me this. Cost 2800 to have heater core replaced. I canceled this piece of crap.
13 janvier 2025
Avis spontané
Wow ... So responsive to help me with my car!
Wow. So many auto repair shops don't have good experiences with warranty companies, BUT ... Alpha Warranty Services was AMAZING and so responsive, immediately. Thank you!
4 février 2025
Avis spontané
I made a few calls regarding the issue…
I made a few calls regarding the issue I had with my vehicle. Each representative I spoke with was very patience and had a willingness to try and help me. I’m very grateful I chose Alpha Warranty Services.
5 février 2025
Avis spontané
Everything was great
Everything was great. I never had to make a phone call. Repair facility called and everything went smoothly.
4 février 2025
Avis spontané
It was good until I had to pay the…
It was good until I had to pay the diagnostic charges for the repairs that you failed to take care of. I had to pay 530.75. With the 100 dollar deductible.
I appreciate the coverage. But failed to fix my heater core.
30 janvier 2025
Avis spontané
My Jeep Liberty
My vehicle, what's taken care of without any hassles?
Alpha warranty was awesome.
The repair company set that alpha, was easy to work with courteous and professional, I am very pleased with the service I received.
1 janvier 2025
Avis spontané
They really came through for us during…
They really came through for us during a hard season of life. Thank you so much!
30 janvier 2025
Avis spontané
I had an outstanding experience with the Alpha Team
I had an outstanding experience with the customer service team at Alpha Warranty. When I faced a transmission issue, the representative was effective, attentive, and friendly. She clearly explained the return process and provided excellent information about the available parts. The Alpha team resolved my issue swiftly, showcasing professionalism and empathy. I felt valued throughout the process and highly recommend them to friends and family. Great company!
29 janvier 2025
Avis spontané
THIS WARRANTY SUXXXXX
THIS WARRANTY SUXXXXX
We have put almost $10k into vehicle in 3 years and ALPHA covers 00000.00.
Always with a BS excuse.
NEVER AGAIN will we purchase this (almost) $4,000 POS faux "warranty". NEVER.
How do these idiots running the extended auto warranty mafioso fail to understand drivers buy
many vehicles in their life and if they had a
decent product that picked up valid claims they would make more $$ on more future warranties sold.
Wish I read reviews before adding this useless trash.
NEVER AGAIN
28 janvier 2025
Avis spontané
Réponse de Alpha Warranty Services
Dear Ms. Lynn,
We appreciate you taking the time to share your feedback, and we’re sorry to hear that your experience with your service contract has been frustrating. Our goal is always to provide value and support to our customers when repairs are needed, so we’d like to clarify how your claims were handled.
According to our records, your contract has had four claims submitted. The first claim—for a window regulator—was approved and covered. The subsequent three claims (for a camshaft solenoid, coolant temperature sensor, and catalytic converter) were unfortunately denied because these components are not listed under your contract’s coverage. While we understand the frustration of unexpected repair costs, the coverage is based on the terms outlined in your contract, which specifies the parts and systems included.
Regarding your mention of $10,000 in repairs, the denied claims on file do not reflect that total. If additional repairs were done that weren’t submitted or were outside the contract’s scope, we would be happy to review any further details you can provide.
We strive for transparency in our coverage and encourage all customers to review their contracts carefully to understand what is and isn’t included. If you’d like to discuss your coverage further, we’d be happy to assist—please feel free to contact our team directly.
Great warranty no hassles no games
5 star service. Handled my clam no issues
27 janvier 2025
Avis spontané
I stand by my statement!!
I stand by my statement!!! These people are frauds! Do not buy their service! They cover nothing . I reported them to the BBB and the AG office in Massachusetts!
17 janvier 2025
Avis spontané
Réponse de Alpha Warranty Services
Hello Samuel, we're sorry you feel this way about Alpha Warranty Services. Despite your opinion, we can tell you that we stand behind every one of our service contracts within the terms outlined in them. We regret that your vehicle had problems that your service contract was unable to cover. As we mentioned in our response to your previous review, transparency is important to us, and we strive to ensure that all contract details, including covered and non-covered components, are clearly outlined at the time of purchase. If you have any additional questions regarding your contract or the claims process, we would be happy to assist further. Please don’t hesitate to reach out to our customer support team.
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