WestAce Casino | 400% up to $22,500 + 400 FS Avis 

I raised ticket #84984 on the 14th, still no update several hours on.

Half the table games are unavailable here, apparently.

Simone was straight with me and it is the only reason i understand what happened... she said identity and address run through two separate providers whose systems do not share results. so the passport sent on the 3rd, accepted on the 5th, counted for nothing when the address check ran on the 6th. that is not her doing and she said as much. in practice it means a customer can be asked for the same information twice and be told, correctly, that both requests were valid, while the cashout sits frozen behind both.

They ask for verification only when you try to leave.

KYC upload on cracked Samsung started failing when mobile casino reopened the lobby with case #48147 after one spin. Email update sent me to the cashier without a useful note

Bonus claim Fri 8:43 looked fine, then free spins vanished after 17 minutes after I opened Starburst. Casino page stayed blank at Sun 14:20. Support never explained the change.

My debit card withdrawal changed from pending to review, then returned to the balance. No email arrived and the history no longer shows the request.

Quick one: Spend summary mixed bonus balance with real casino deposits

after work, Loss limit screen — time-out was active on library Wi-Fi but casino login still worked. Message centre left the blank row inside the account after another refresh

Quick one: Withdrawal via e-wallet stayed pending since after dinner

Profile status Fri 20:14 seemed harmless until the payout rules changed on office laptop between pages. Message centre contradicted the email after another refresh.

Monday night the cashout button greyed out right after I chose Mastercard.

Another method was shown, then disappeared too.

I had a small win sitting there and zero clear way to move it.

sweet Bonanza counted only five percent toward wagering.

After setting spend filter felt normal until play-time alert covered the stake button on the account page. Message centre hid the document name after another refresh.

I spotted it after Case 7145 because email and live chat with Trustly split the same withdrawal into two stories. Transaction log made the delay more confusing after I checked support ticket.

Looked twice, Withdrawal tab on cheap Android: the payout button froze on small phone screen and added another pending row. Support reply sent me back to chat before I logged off.

Same 50 spins every monday, works for me

The bonus contribution table opens in a tiny pop-up that barely scrolls on mobile. I missed the live games detail because of that.