American Alarm is great. Quick response time. Thier technician come right out and are amazing and explained everything. The technician tried so many solutions for us. He was so polite and very knowled... Voir plus
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Lisez les avis des autres
American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... Voir plus
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Provided great quality and useful service. Had to remove and reinstall two doors security contacts due to having new doors installed. After doors was replaced the technician tested the doors to make... Voir plus
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We are a new Tier II Cannabis Cultivator called HighMark Provisions LLC (HMP) in Holliston MA. We worked with Andy Klein and his team and appreciate the quality of their work, professionalism an... Voir plus
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À propos de l'entreprise
- Magasin de matériel de surveillance
- aussi dans
- Agence de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de systèmes de sécurité
- Installateur de systèmes de sécurité
À propos de American Alarm and Communications, Inc. - Arlington Headquarters
Écrit par l'entreprise
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Coordonnées de contact
297 Broadway, 02474, Arlington, MA, Etats-Unis
- 781-641-2000
4,7
Excellent
205 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A real person, every time
So far I have only needed to talk to customer service when I've tripped my own alarm, but I always talk to a real human who is concerned and understanding about my situation. In this time of automated everything, it's a relief to have a team of people I can trust to help me with my home security.
28 mai 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. We're glad to hear you've had a positive experience with the customer service team, even during accidental alarm trips! We believe a human connection and support makes all the difference, especially when it comes to your safety. Thank you for your trust—we're always here when you need us! -The American Alarm Team
Prompt and courteous
21 mai 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review about your recent visit! To minimize interruptions to customers' days, our techs aim to provide prompt yet efficient service. Please let us know if there's anything else we can assist you with. -The American Alarm Team
The technician was very efficient
The technician was very efficient and knew exactly how to fix my problem. I was impressed with the speed of the visit!
26 mai 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review about your recent service call! We're so glad to hear that the tech was fast and efficient in solving your problem. Please don't hesitate to contact us for any future needs! -The American Alarm Team
Bad Sensor, still waiting......
Response was great, the tech was nice and seems knowledgeable. 'However, he told me he would have the part in a day or two and it has now been 9 days since his visit. I have a bill from American Alarm but my issue has not been resolved.
20 mai 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for bringing this to our attention. We sincerely apologize that no one has contacted you sooner. This is not reflective of the standards we strive to uphold or how we want to conduct business. This will be used as a learning opportunity to improve our communications moving forward. -The American Alarm Team
all around terrific
19 mai 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review! We appreciate your feedback and letting others know about your positive experience. Please let us know if we can assist you further! -The American Alarm Team
On time
On time, very knowledgeable, neat and clean and fixed our problem, also mentioned that the backup battery was about do to be replaced, recommended that we changed it now
5 mai 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. We're glad the technician was able to resolve your issue promptly and that you appreciated their knowledge and thoroughness! Please don't hesitate to contact us with any future needs. We appreciate your trust in our business! -The American Alarm Team
On Time and very friendly technicians
5 mai 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for taking the time to leave a review about your experience! Our technicians understand how valuable customers' time is, which is why they aim to be on time for every call. We appreciate your support and look forward to serving you again in the future! -The American Alarm Team
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We're thrilled to hear that you consistently have a great experience with us. We appreciate your support and look forward to assisting you again in the future! -The American Alarm Team
You are charging me for a service that…
You are charging me for a service that I have on contract. Battery replacement!!!!
3 avril 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback. We will look into this matter and have someone reach out to you. If there is anything else we can help with please let us know.
Sincerely – The American Alarm Team
Grateful for all of you
Your employees are professional, patient and understanding when they call me at 0200hrs. Sometimes I'm not sure what I say other than "I'll be there in 15 minutes🤣. I am grateful for your service monitoring Chapel.
11 mars 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you so much for the kind (and humorous) review! We appreciate your dedication to answering our 2 AM calls. Our team is always here to ensure you feel safe and secure. We're grateful for the partnership and your trust in our service! -The American Alarm Team
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. We're pleased to hear your system is performing well and that our team has been consistently available to support you. We appreciate your trust in us and are always here if you need anything. -The American Alarm Team
The true solution to my house alarm problem
While I was in the middle of remodeling my house, my alarm system had trouble. The workers had left and I could not get my alarm system started. I called American Alarm in the afternoon. They said that they would call Fast Response to see if they could schedule me. I was afraid that they would come either at the end of the day which affected my day or the following day which would have had further conflicts with my scheduling. A half an hour later, Fast Response pulled into my driveway. The technician found the problem. It was not an easy solution as he had to follow multiple wires to the source and weed through a spider web's worth of wires to find the problem. It was an accidentally pulled wire from a socket and not a faulty sensor as what was originally thought. It would have been easy to replace and charge for the sensor but that would have missed the true problem. The response was not so much as a fix to my system as much as it provided me peace of mind that I was supported by American Alarm. Thank you. Frederick
25 mars 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Frederick, thank you for sharing your experience with us. We aim to provide quick and reliable support, whether from one of our technicians or the partners we work with, like Fast Response. We're thrilled we were able to bring you peace of mind during your home remodel. Please let us know if we can assist you further! -The American Alarm Team
You do NOT answer your phones
You do NOT answer your phones. You leave people on HOLd for almost four (4) minutes. You make calls but if people don;t answer you just note that you made the call! I went to Burlington and waited for service that had been rescheduled to May! Not a good look for American.
20 mars 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback Mr. Berman. This information is important to us so we can address these issues. We will have someone from our management team reach out to you to discuss further.
Most Sincerely - The American Alarm Team
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. We're happy to hear about the great work performed by our service department! The technicians work hard to meet the needs of every customer, and we're thrilled they were able to meet yours! -The American Alarm Team
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We're glad to hear you had a great experience with us. If there's anything else we can do for you, don't hesitate to reach out. We appreciate your support! -The American Alarm Team
Terrific Team
The team is professional, meticulous and dedicated to doing excellent work. Front office is responsive and helpful.
5 mars 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We're glad to hear that our team's professionalism and dedication stood out to you. Providing excellent work and responsive service is always our goal. Thank you for taking the time to let us know about your experience! -The American Alarm Team
ACHS Brivo system install
Olly was great, all the installers were. They were all on time, cleaned up any mess made during installation and the installation was done on schedule if not a little early.
5 mars 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your wonderful review. We're thrilled to hear that the installation team provided excellent service, stayed on schedule, and kept everything clean. Please reach out if you ever need assistance with your new system! -The American Alarm Team
American Alarm is great
American Alarm is great. Quick response time. Thier technician come right out and are amazing and explained everything. The technician tried so many solutions for us. He was so polite and very knowledgeable. We are in a very difficult wireless zone. He trief everything and didn't leave until we felt comfortable and were satisfied fully. A good solid company you don't come across too often!
22 janvier 2025
Avis spontané
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate your recognition of our technician’s politeness, knowledge, and dedication to finding a solution. It’s great to know that they explored multiple solutions and didn’t leave until you felt comfortable and completely satisfied. That’s exactly the level of service we strive for! Please let us know if you ever need additional assistance in the future. -The American Alarm Team
Great video camera install
Video install was done quickly and efficiently. Tech was excellent. Great job!
24 janvier 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We're thrilled to hear that your new video installation was completed quickly and efficiently! Our techs take great pride in delivering excellent service, and we’re glad you had a great experience. If you ever need any further assistance, please don’t hesitate to reach out. Thank you! -The American Alarm Team
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. We're so glad you had a great experience during installation! We appreciate your support and look forward to providing all your security needs! -The American Alarm Team
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