Jan was very personable and professional from the first call to the appointment. We had a pleasant test drive and happy with the deal we built! Our only gripe is the clean that was done on the car on... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
What a great experience. Easy and relaxed allowing us to look at and sit in a lot of different makes and models and test drive not an issue even though didn’t book Cars well presented and staff gr... Voir plus
L'entreprise a répondu
Bought a VW Polo GTI without viewing and in the main a nice car. They had 3 days to prepare the car but when picked up it had a few visible scratches and stone chips not attended too despite promises... Voir plus
L'entreprise a répondu
bought a BMW 530D really lovely condition. serviced on getting Home found there was no Locking Wheel nuts enquired why not ? We had to remove old ones as no Security socket with car.So why not get... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Anchor Cars is a family business with over 30 years experience in the motor industry, supplying the highest quality new and used cars, Campers & luxury 9 seaters throughout the UK. All used vehicles are available to purchase via phone with nationwide delivery or with a visit to our showroom. We offer a large range of comprehensive products to safeguard your purchase and ensure customer satisfaction. We are a family run business, with excellent customer reviews, and look forward to welcoming you to our business.
Coordonnées de contact
Anchor Business Park, Bath Road, Padworth, Reading, RG7 5JF, RG7 5JF, Reading, Royaume-Uni
- 01189711799
- allsales@anchorcars.co.uk
- anchorcars.co.uk
3,9
Bien
228 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Let’s say: I won’t be returning
Not so happy, in addition to the vehicle price, I paid a compulsory fee which included a service on the ‘new’ car and given the receipt for things done and changed but the system doesn’t show service was completed and prompting me to carry out a service soon.
…Rear brake pads and discs less than 2k miles (just saw this last week) I’ve had the car just over a month.
This means I’ll be spending over £400 for an actual service and brakes within the next month to get these sorted. …Not so happy!
Re: Response
I was told I had to pay for the care pack so being told now it’s not compulsory but recommended, makes me feel conned.
Bought the car at 65k+ miles but it’s shows it’s 13 months overdue on service and was last serviced at 40,893. I literally paid for a care pack which was not genuine.
No way it’s wear and tear in literally 40 days which will cause car to need a service and brake pads and discs change.
Just be honest to buyers and you’ll be ok. I’m reducing this to 1 star based on experience and especially this response
If I could show the pics on here it’d be clear for everyone to see.
20 décembre 2024
Avis spontané
Réponse de Anchor Cars
Thank you for your feedback and for mentioning Julian’s friendly service.
To clarify, the care pack is not compulsory but strongly recommended, as it includes a comprehensive service for added peace of mind. All vehicles are thoroughly inspected before sale to meet our high standards.
We understand your concerns regarding the service notification and brake wear. While the vehicle was serviced prior to delivery, wear-and-tear items can sometimes require attention sooner depending on usage.
If you have any further questions, we’re here to help.
Quick sales but wanting in aftersales
Sales process was quick and easy but when vehicle developed an issue within 48hrs of purchase i found after sales support to be lacking. No interest in booking the vehicle in to be looked at and no offer of a courtesy car
17 janvier 2025
Avis spontané
Réponse de Anchor Cars
Thank you for your feedback. We’re glad the sales process went smoothly but are sorry to hear about your concerns. To clarify, while we don’t guarantee courtesy cars, we always aim to assist with any issues and support our customers. There was no lack of interest in booking your vehicle for inspection, and we’d be happy to address this further. Please contact us so we can assist you promptly.
Just bought a car from Anchor cars and…
Just bought a car from Anchor cars and i have to say that I'm a happy customer. Aston was really good through the whole process. Everything was carried out in a professional and friendly manner and would definitely recommend!!
18 janvier 2025
Avis spontané
Réponse de Anchor Cars
Thank you for your fantastic 5-star review. We're thrilled that Aston provided such professional and friendly service throughout the process. Your recommendation means a lot to us, and we’re so glad you chose Anchor Cars. Enjoy your new car!
My experience with buying my first car in the UK
My experience with buying my first car in the UK from Anchor Cars was one I would give a 5-star rating!
They walked me through the process of getting a financier and going the extra mile to give me a competitive rate.
Even when I had challenges midway into the negotiation, and developed cold feet, they went over and beyond to refund my deposit in full, while assuring me of their services whenever I was "ready" to get a car.
Special thanks to Jack Nicol and Richard Sampson for their patience and professionalism in addressing my concerns - they are why I would recommend Anchor Cars to anyone unsure how to get a car.
I eventually bought the car of my choice from Anchor Cars Tadley, and my family told me I got a very good bargain!!
Dr. Rita A
(November 2024)
30 novembre 2024
Avis spontané
Réponse de Anchor Cars
Thank you so much for your 5 star review and for sharing your experience with us. We are delighted to hear that Jack and Richard provided you with the patience, professionalism, and support you needed throughout the process.
We’re especially pleased that you felt confident in the service you received, and that your family was equally happy with the deal you secured. It’s always our aim to ensure our customers feel supported and valued.
Your recommendation means a great deal to us, and we’re thrilled that you chose Anchor Cars Tadley for your purchase. If you ever need assistance in the future, please don’t hesitate to get in touch.
I bought car this dealership they not…
I bought car this dealership they not very people my car been delivered my home address phone dealership told them got issues with car been told bring back we will fix for you took back drove 300 miles to dealership kept there 2 weeks and than had call come collect car can't fix book your local vauxhall garage to sort this issue out they not even taking responsibility car been faulty very first got all record seen legal advise see what can they do even finance company didn't help me at all .I will not recommend anyone buy car from they are scam people.
1 novembre 2024
Avis spontané
Réponse de Anchor Cars
Hi Jabran,
You were verbally abusive to our staff.
You have had an independent inspection carried out on the vehicle, by your finance company, who also could not fault the vehicle.
You have left us multiple 1 star reviews, but I am uncertain what more you expect of us.
Kind Regards Greg Joyce CEO
Smooth Transaction! Great Company!
Peter collected my Seat Ateca and was extremely personable and professional. Very smooth transaction. Extremely happy and wouldn’t hesitate to use this company again in the future.
7 janvier 2025
Avis spontané
Réponse de Anchor Cars
Thank you, Lauren, for your 5-star review. We're delighted that Peter provided a personable and professional experience. It's fantastic to know the transaction went smoothly and that you're pleased with the service. We truly appreciate your kind words and look forward to assisting you again in the future.
Kind Regards Greg Joyce CEO
Purchased a car with Julian
Purchased a car with Julian, great customer service! Julian gave great advice and made the whole process very quick and easy!
Highly recommended 👍
21 décembre 2024
Avis spontané
Réponse de Anchor Cars
Thank you for your review. We're delighted to hear that Julian provided excellent customer service and made the process quick and straightforward for you. Your recommendation is greatly appreciated, and we hope you enjoy your new car.
Kind Regards Greg Joyce CEO
Superb, professional, courteous, helpful
Thank you to Adrian and Nick who helped us today. Really great service!
20 décembre 2024
Avis spontané
Réponse de Anchor Cars
Thank you for your feedback. We're delighted to hear that Adrian and Nick provided you with great service. We appreciate you taking the time to share your experience and hope to assist you again in the future.
Kind Regards Greg Joyce CEO
We sold our Mercedes V Class to Anchor…
We sold our Mercedes V Class to Anchor Cars and Peter Felton who came to collect the vehicle was extremely courteous and made the experience very simple and stress free. Great company to deal with.
13 décembre 2024
Avis spontané
Réponse de Anchor Cars
Hi Richard,
Thank you for your feedback. We’re pleased to hear that Peter made the process straightforward for you. We appreciate you choosing Anchor Cars and hope to assist you again in the future.
Kind Regards Greg Joyce CEO
Fantastic Value For Money and Pleasant Salesmen
I purchased a Mazda MX-5 off of Julian. Top Bloke, this is only my second car and he walked me through everything with his in-depth information. Couldn't recommend more!
29 novembre 2024
Avis spontané
Réponse de Anchor Cars
Hi
Thanks so much for your fantastic 5 star review ★★★★★.
We work very hard to be easy and fun to buy from, with only the highest quality stock making it to our forecourt, I am so glad to hear we are getting this right.
Julian greatly appreciated the recognition, and again thanks you for your business.
Kind Regards Greg Joyce CEO
Not sure what checks were carried out…
Not sure what checks were carried out prior to my purchase, but day 1, the battery died - incorrect battery in the car and less than 30% power and I had to get roadside assistance out to start the car after being stranded in Basingstoke. 4 weeks later, warning lights on the dash due to a blocked diesel filter. These are, in my opinion, rudimentary checks. The incorrect diesel filter was then "supplied by Nissan" which could, of course, have been Anchor cars fault, but who knows. I have had 4 days of the utmost inconvenience, as I moved home on the 25/11 and without my car, this has been an unbelievably stressful experience. Once this matter is resolved, I hope never to liase with Anchor cars ever again.
25 novembre 2024
Avis spontané
Réponse de Anchor Cars
Dear Dean,
I am sorry to hear you feel let down, we will of course explore what we could have done better and how this could be avoided next time.
I have taken the time to speak to the team and in particular your sales person Jack to understand your journey and can summarise my findings below.
The vehicle was purchased on the 16th October with 42,635 miles.
The customer left a message that evening reporting that the battery had failed and he had used his AA to recover the vehicle back to his home address.
On arrival into the office the following morning, the sales team immediately contacted the customer 9.00am 17th October, the vehicle was collected from the customers home address and the vehicle started immediately without the need to use a jump pack. We brought the vehicle back to site and none the less replaced the battery. The customer was advised and the car was ready by 10.30am on the 17th of October. We further agreed to drop the vehicle back on the customers drive, which was done by 4.30pm.
On Sunday 24th November with 43,449 miles the customer notified us that the vehicles Engine Management light had illuminated.
We advised we would be able to look at the vehicle immediately, when the workshop opened on Monday 25th November.
Investigation was completed & the vehicle was found to have a blocked DPF Pressure pipe & pressure sensor, which required parts to be ordered.
The incorrect parts arrived from the parts supplier on 26th November, and so a new order was placed with another supplier to ensure no further parts supply issues.
Now on the 28th of November the parts have arrived & are currently being fitted.
We are hoping to complete repairs imminently, and will contact the customer once tested.
Kind Regards
Greg Joyce CEO
Good sales, car delivered wit issues.
I recently bought a car from this company online and remotely, the sales person I dealt with was helpful through most of the process once we got going. Beginning of the process didn’t feel very helpful and wasn’t treat like a customer until deposit was taken. However he was informative about the process and costs within and paperwork being sent.
The problem was the actual car on delivery. They boasted about the care pack they sell and I paid for a premium version as I was picking up from dealership. Apparently an extensive pre check of the car is done. On delivery of the car the rear pads and discs were damaged which needed replacing so they were not checked before the car leaving the garage. However this was dealt swiftly by the dealership after I paid for the repair and claimed it back through them with approval of garage quote. Second issue was the windscreen washers didn’t work not even a drop of liquid would come out so again this pre check of the car clearly hadn’t been done as both issues would be clearly not working on pre delivery inspection. I was then advised to use my warranty to save me driving back to dealership to have fixed which I found annoying because the issue should have been caught before leaving the garage.
As much as I am enjoying the car I would be apprehensive of buying again and be wary of the care pack they offer which sounds good but with my issues what the car pack offers was clearly not fully completed to the letter.
30 octobre 2024
Avis spontané
Réponse de Anchor Cars
Thank you for your feedback. We’re pleased to hear our sales team was informative once the process was underway, though we regret that the initial stages didn’t fully meet your expectations.
We want to clarify that all vehicles undergo a thorough pre-delivery inspection. Unfortunately, some issues with the rear pads, discs, and windscreen washers weren’t identified beforehand. While these situations are unusual, we understand it was frustrating, and we swiftly processed your reimbursement to address it.
We take your experience seriously and will use it to reinforce our standards. We’re committed to ensuring a positive experience moving forward, and we hope you continue to enjoy your car. Please reach out if you have any further concerns.
I can highly recommend Julian at Anchor…
I can highly recommend Julian at Anchor cars. He was so informative and helpful, nothing was too much. Very grateful. Thank you
26 octobre 2024
Avis spontané
Réponse de Anchor Cars
Hi Rebecca
Thanks for taking the time to leave us a positive review 5 star ★★★★★ review, it is fantastic to hear we delivered exceptional, clear and friendly service yet again. We pride ourselves on a no nonsense, low pressure environment, and focus heavily on good customer service, prestige quality pre loved vehicles only, competitive finance options and fantastic safe guarding guarantee products for piece of mind.
Many thanks for your business, we do hope you are loving your fantastic new vehicle.
Kind Regards Greg Joyce CEO
What a great sale company to deal…
What a great company to deal with,everything went smoothly no problems whatsoever,Steve who picked up my car was very polite and helpful he explained everything to me,I can only praise the professionalism of the company,great contact with the personnel can highly recommend this company.thanks again to all at anchor vans
24 octobre 2024
Avis spontané
Réponse de Anchor Cars
★★★★★ Hi ★★★★★
Thanks so much for your glowing 5 star review ★★★★★.
We pride ourselves on a no nonsense, low pressure environment, and focus heavily on good customer service, prestige quality pre loved vehicles only, competitive finance options and fantastic safe guarding guarantee products for piece of mind.
Kind Regards Greg Joyce CEO
Simple sale
I sold my car through CARWOW to Anchor Cars. Steve B collected my car, the process was straightforward and easy. The car was inspected and upon completion payment was transferred to my bank.
30 août 2024
Avis spontané
Réponse de Anchor Cars
Hi,
Thanks so much for the 5 star review ★★★★★ We aim for honesty, transparency and trustworthiness, when purchasing vehicles. We pay for every vehicle within 24 hrs of collection without fail and when as advertised we never negotiate on price after the event. We love the feedback which shows that this transfers into happy customers. Kind Regards Greg Joyce CEO
Excellent dealing with Anchor cars
Excellent dealing with Anchor cars. Very good communication throughout and when car was collected Jeff P gave updates about times he would be arriving. prompt payment .
14 octobre 2024
Avis spontané
Réponse de Anchor Cars
Hi
Thanks so much for your fantastic 5 star review.
Kind Regards Greg Joyce CEO
Thanks Steve B
Just want to thank Steve B for dealing with all my questions and talking me through the process when he came to collect my car.
12 septembre 2024
Avis spontané
Réponse de Anchor Cars
Hi,
Thanks so much for such a fantastic 5 Star ★★★★★ review.
Customer service is so important to us and we love to hear that we have got it right.
Kind Regards Greg Joyce CEO
Anchor Cars "went the extra mile"
Anchor Cars "went the extra mile" to ensure my Tesla was properly prepped and then delivered by Steve. Excellent service, thank you
8 octobre 2024
Avis spontané
Réponse de Anchor Cars
Hi Bruce
Many thanks for your review, it is fantastic to hear we delivered exceptional, clear and friendly service yet again. As a family business. we pride ourselves on a no nonsense, low pressure environment, and focus heavily on good customer service, prestige quality pre loved vehicles only, competitive finance options and fantastic safe guarding guarantee products for piece of mind.
I am overjoyed to hear the team exceeded these objectives yet again, and that we have another exceptionally happy customer.
Kind Regards and thanks for taking the time to review us, Greg Joyce CEO
All good John was very helpfull
All good John was very helpfull
and Steve B was exellent delivering the car and sorting paperwork out.
Would highly recomend
27 septembre 2024
Avis spontané
Réponse de Anchor Cars
Hi,
Thanks so much for such a fantastic 5 Star ★★★★★ review, Jon is over the moon.
Customer service is so important to us and we love to hear that we have got it right.
Many thanks again for your business.
Kind Regards Greg Joyce CEO
Very good experience buying a car…
Very good experience buying a car remotely.
It was hard to find the correct Jeep model anywhere in Scotland so I called Anchor Cars and spoke to Aston and he was very helpful - he sent me a great video and explained everything and I ended up purchasing the vehicle and having it delivered today.
There was a small delay as they needed to source a new windscreen for the vehicle but we agreed a timescale and all went smoothly. They also refurbished the wheels and the vehicle looks great.
Delivery by Nick P. was also excellent and he was very helpful despite him having had a very long day already driving to Scotland, the handover was well explained and simple and then I dropped him off at the station for his trip back.
As I bought remotely I have a 14 day period to evaluate the car or obtain a refund but so far it appears to be exactly as described and I can find very little wrong with it aside from a couple of very small age-related marks, and the refurbished wheels look very nice too. Hopefully nothing will reveal itself over the forthcoming couple of weeks but I get the feeling that Aston and the Anchor Cars team will sort out any issues that arise.
Based on my experiences so far I would very much recommend them.
30 septembre 2024
Avis spontané
Réponse de Anchor Cars
Hi James
Thanks so much for your fantastic 5 star review, we set the team extremely high company standards, I shall pat them on the back for achieving these yet again. The company prides itself on an easy, low pressure purchase environment with unbeatable customer service, and we are Finalists in the Auto Trader of the Year Awards for both Customer Service and the Retailer of the Year.
Kind Regards Greg Joyce CEO
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.