Angels Cars Avis 

After a long overnight flight back to London with a young family, we booked and paid in advance for an 8-seater, providing full flight details and allowing ample time to ensure a smooth pickup.

Despite a confirmed 7:30am booking, we were outside in freezing temperatures at the meeting point at that time with no driver, no communication, and no response to calls. After several attempts, we finally reached someone who incorrectly insisted the booking was for 8:00am, even though our confirmation clearly stated 7:30am.

We were then told the driver would arrive at 8:30am, but they eventually turned up at 8:45am — a 1 hour 15 minute delay from the booked time. This level of delay is unacceptable in any circumstances, and especially so when travelling with young children after a long flight.

We have used this service for years, but this experience was the final straw. We will not be using them again.

I ordered a taxi 3 days in advance of needing it for a time critical journey on Christmas Day that also involved a child. We reconfirmed on Christmas Day morning that everything was ok then about 90 minutes before the taxi was due I received a call that there was an issue with the driver and sadly they couldn’t fulfil the booking.

My friend tried to reason with them saying that surely Angels should find another car to provide the service booked and we’re told it was Christmas Day (obviously the reason that I booked in advance) and that these things happen and then the controller hung up on them.

Appalling service.

The WORST car service I have ever encountered during my 20+ years in London. Unprofessional drivers and staff, and false advertising when it comes to offering a "meet and greet service," which it offers both on the website and its telephone hold advertising. After a 14-hour flight, this experience was the last thing my elderly parents should have had to endure. And the driver? He forgot to fill his up his tank, lost his car in the parking lot and was texting and talking on his phone the entire trip. Customers should be able to give this awful company 0 stars.

This company used to be good.
5/12/25
Ordered cab 2.5 hrs in advance.
Received txt saying driver on their way 50mins prior to pick up.
Did not show, rang operator who said problem was drivers had dropped the booking, could we wait 40/ 60 mins in rain?
They could not explain why they did not contact us with a warning.
They don't care, I would imagine?
Do not risk using them.

Appalling service: I waited over an hour to be picked up at Heathrow after a flight from India. Driver very apologetic said he had only been told to do the job 15 minutes earlier.
Unreliable- don’t use them!

Avoid like the plague booked a 0350 cab rang 1800 the night before to make sure everything ok I was 100% assured it was. 0330 get a call to say they can't get a driver and its cancelled, terrible service thank god for uber to get me out of a bad situation this is the 2nd time this company has done this. I will never use them again I advise to avoid them.

If I could give a minus ten I would. After an emergency at Charing cross hospital all I wanted to do was go home. Told my taxi will be 20mins. 30mins pass I get a message saying I got assigned a driver and then another 20mins pass I call and they say 10 more minutes. 1hours pass and they cancel my taxi. These are not humans!!

I booked an early-morning ride with Angels Cars on 30th September for 5:50 am, aiming to get to Heathrow Terminal 2 by 6:15 am. A friend had recommended the service, so I expected a reliable and smooth experience.

Unfortunately, the driver arrived 17 minutes late, leaving me stressed and unsure whether I would even make it to the airport on time. While the driver was polite and the car was clean, there was no assistance with luggage at pick-up or drop-off, and the driving felt rushed, as if he was trying to make up for the delay, which didn’t feel safe or comfortable.

We arrived at the airport later than planned (6:25 am). I managed to catch my flight, but the whole experience was far from the stress-free transfer I was hoping for.

What has disappointed me even more is what happened afterwards. Despite reaching out, I received no proper reply for months, no explanation, no apology, nothing. And now, instead of acknowledging what went wrong or taking responsibility, they’ve simply offered me a voucher to use their service again… as if I’d risk repeating the same experience.

After everything, a generic voucher feels more like an attempt to brush the issue aside rather than address it.

I genuinely hoped for better, especially given the positive experiences others have had, but I can’t recommend Angels Cars based on how this was handled.

I HAD PROBLEMS TO DELETE A BOOKING USING YOUR APP OR YOUR WEBSITE. BOKIING IS VERY CLEAR AND SIMPLE BUT IS IMPOSSIBLE TO DELETE.

Booked a car to Luton airport with pickup at 7am. Called multiple times and they said “driver is on the way”, “driver is stuck in traffic”, “driver will call you”, “driver is arriving”. Driver never called and gave up after 45 mins of this nonsense. Then called to cancel as I had to get an Uber. They were very resistant and kept saying the driver was nearby and about to call. Eventually then agreed to cancel with a reluctant “okay” and then hung up. Useless company, terrible service. Avoid at all costs.

To start, I’ve only really had problems with Angels cars, no other cab company whatsoever. This time was the last straw due to the deeply distressing experience with Angels Cars. The driver could not locate the correct address despite it being easily searchable, was rude and agitated from the start, refused to help with luggage, and at one point shouted at me and tried to force me out of the car in the dark while I was 7 months pregnant. This behaviour was unsafe and unacceptable.
The customer service team has been equally unhelpful—slow to respond, dismissive, and unwilling to acknowledge the seriousness of what happened. They refused a refund, insisting the driver was “on location,” despite the fact I was standing visible in an open space with no car in sight.
No customer should be treated this way, let alone a vulnerable passenger. I will never use this company again.

Totally unreliable. Fail to show up or go to the wrong address. Change their quoted price at the last minute. When complain about their failure there is no attempt to explain or investigate. It’s a mess.
Don’t use them.

Delay in pickup: The driver arrived 15 minutes later than scheduled, causing unnecessary stress before an international journey. I used their app which did not give realtime location of the driver. The app itself is useless.

Extended journey time: The route taken by the driver resulted in a 2-hour journey instead of the usual 1 hour. This was highly inconvenient and avoidable.

Inadequate vehicle provided: I booked an estate car and at the time of booking, I clearly stated that I would be travelling with two suitcases and one large box. I also reiterated this when I called two days before the booking to confirm. Despite this, a small vehicle, saloon type rather than estate was sent, which was completely unsuitable for our needs. The vehicle I selected at the time of the booking stated allowing 3x check in suitcases. We managed to put one only in the car trunk.

Have email them my complaint 2 weeks ago and had no reply… surprise, surprise.

cancelled my car as couldn't reach me by phone ( I was working and waiting for my taxi b4 getting a train). If you are going to make it essential to confirm by phone (even after confirming on e mail) then TELL the customer that is the case . The worst possible outcome for the customer is you cancel it and they dont even know ! (got an Uber and JUST made my train)

Avoid at all costs. Let me down twice. I nearly missed my hospital surgery operation. Made the surgeon’s day schedule run late too.
They did not turn up. I phoned and it was more or less “ tough luck we haven’t a driver”. No apology.
Never again.

Very very disappointed,worst taxi service and school run,kids always late from school and some days even no taxi came to pick kids

Terrible service. Would give no stars if I could. Booked in advance of tube strike, with a couple of days notice, for an important family event that I’m taking an elderly parent to. It’s into the center of London. Got a voicemail at 7.30am for a 10.30am booking, told me it was cancelled, and quickly hung up. Called back. Receptionist very apologetic (not their fault) and said that it’s because there is no available driver (not a breakdown). Obv very busy on a strike day, but shouldn’t have accepted the booking. Terrible service.

Very disappointed with Angles Car. My booking was confirmed, but they cancelled at the last minute with no alternative offered.This caused a lot of inconvenience. Seeming as they’ve done this to a lot of their customers, I wouldn’t recommend if you need a reliable service.

Cancelled 3 times in 2 days 1
the car was broken. Second time driver was ill the third time there was major delays on top of a month ago. They cancelled on my daughter to Gatwick for some reason.

Had several occasions where driver shouted and made me feel scared and threatened.
One driver in particular had poor hygiene issues and the smell still lingers in my nostrils, the car was dirty, dusty, musty and crusty and the man was very rude demanding the money upfront.
To be honest I shouldn’t have got in the car but I was in a time crunch. I will be giving a random date and name for safety and security reasons as I do not trust this company or its drivers. They do not check or inspect the drivers!!
Avoid going with this mini cab firm at all cost! We have had nothing but bad and terrible and scared for our lives experience avoid!