Anima Avis 

Given the current long-standing government constrictions on medical general practice, and the ridiculous pressure being placed on them by outdated planning rules etc., this practice is outstanding. Appointments and investigations appropriate to the problem or concern are made and arranged promptly with an appropriate professional. Concerns are acted upon and access to services is very good, arranged either at the desk or electronically.

So easy to make appointments. Can’t fault my GP practice

Got a answer in less than one hour and same day appointment from Cornerstone Surgery in March. Great thanks.

Yes it is annoying is some ways but 9 times out of 10 gets me an appointment on the day. Just wish they sent me to my nearest surgery rather than one further away

I made a request for my x ray and ultrasound results and received confirmation within 24 hours that they were ready to collect from the surgery.

On this particular occasion, as well as previous occasions, I rate the Anima system as poor. It does nothing to alleviate the 8.00 a.m.'rush'. You need to be able to access anima by 8.05, otherwise appointments have gone for the day. I consider myself reasonably 'computer savvy', at least to complete the form. It is tedious and goodness knows how anyone with limited computer experience, copes. I bye-past the system recently. The thoughtful receptionist listened, reported my message to the GP. She filled in THE FORM on my behalf and I had the necessary medication within an hour. This was not a 111 or 999 call but needed to be dealt with ASAP. This standard of response would not happened if I had followed the Anima procedure.

I’ve been with the surgery a very long time now it’s always been easy to deal with situations online anima especially can’t fault it

Everyone is very supportive respectful and understanding

I have had nothing but great help with whatever I ve asked for receptionists have been just great thanks Nicki for all your help today. Be polite to them and you ll get the same back that's my motto. Thank you for all your help.

I would say the best doctor s surgery in Watford . Everyone working here so professional and they so efficient with even the smallest things which make a huge difference to patients who are in pain or going through bad day .There always someone to help you .

Such brilliant staff and doctors, always so helpful and caring. Best surgery I have ever used

Anima is very helpful and fast thank you

Awsome , very easy and quick process

I've been trying to get an appointment with my GP for weeks thanks to anima I managed to get an appointment within half hour of my request, if you need a fit note use the online service i requested one half hour ago and it's now waiting to be picked up the quickest ever keep up the hard work it's working amazingly

A prompt response and offered same day face to face appointment

This has to be one of the best doctors practices in the country, allways receive an excellent service from every member of staff.

Sarah on the desk was really empathetic and kind when I explained my issues . I felt she really listened then told me exactly what would happen . I know how busy the surgery is and I apologised for bothering them she said it was no trouble . Having gone through anima I still had to phone the surgery as anima system seems limited in what it can follow through on . Very happy with my experience thanks to Sarah !