Anima Avis 

Such brilliant staff and doctors, always so helpful and caring. Best surgery I have ever used

Anima is very helpful and fast thank you

Awsome , very easy and quick process

I've been trying to get an appointment with my GP for weeks thanks to anima I managed to get an appointment within half hour of my request, if you need a fit note use the online service i requested one half hour ago and it's now waiting to be picked up the quickest ever keep up the hard work it's working amazingly

A prompt response and offered same day face to face appointment

This has to be one of the best doctors practices in the country, allways receive an excellent service from every member of staff.

Sarah on the desk was really empathetic and kind when I explained my issues . I felt she really listened then told me exactly what would happen . I know how busy the surgery is and I apologised for bothering them she said it was no trouble . Having gone through anima I still had to phone the surgery as anima system seems limited in what it can follow through on . Very happy with my experience thanks to Sarah !

The entire surgery staff are wonderful!! They have all been consistently kind helpful and supportive

Bravo Geeenview

Very quick response with immediate action.

As a Family we have the privilege of being Patients of The Orchard Practice Medical Centre for 46 years and in that time I can honestly say that it has given us a truly wonderful Service. Their entire Team from Consultants to Reception staff and everyone in between should be very proud of themselves for the genuine care and dedication they provide.I have no problem in giving them a 5* rating

Booking a doctor request online used to be simple and easy. Now with Anima, you can only submit requests at surgery opening hours and you have a strict time limit to complete your form. That is if you can find the form. Half the time it just doesn't exist for the specific problem, or is combined with other unrelated problems, so you can either lie to get the closest category and write the real problem at the end or give up and call reception which I do more often than not.

This isn't isolated, other people I know share the same sentiment (worse sentiment, actually), and I've witnessed patients at the reception desk complaining that it gave them a bad time.

If a triage system results in giving up and going to the reception desk more often than not, it's not really fit for purpose, is it?

Apart from the odd waiting room delay which is normal and inevitable, the staff are consistently excellent and service over the passed few years has been really good.

Pheonix Medical Practice, Burham is efficient, fast and offered me a same day appointment within 1.5 hours of submitting an Anima request.

Kirklands/anima are brilliant and have always responded well to my medical issues.

Easy to use the anima program responded very quickly

Very quick and helpful reply to my online consultation. Thank you for all your hard work!

Superb really, very helpful.

Fantastic receptionist and Dr Darby is always great to deal with. 10/10!