I recently ordered an Ankarsrum Assistent Original directly from Juicers.co.uk (intermediary), expecting the high-quality, pristine experience that this brand is known for. Unfortunately, my experie... Voir plus
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You delivered the wrong items, we recieved two lasagna rollers and two grain mills instead of one and the deluxe accessories are missing!!!! I’m feeling terrible after waiting for MORE THAN TWO MONTHS... Voir plus
Having been thoroughly satisfied with our recent blender purchase from this vendor, we felt happy and confident in ordering a vegetable shredder for our 8 year old Ankarsrum Assistent. The shredder a... Voir plus
The website didn’t state anything about delays in delivery so after a week or so from placing my order I’ve chased for an answer about my order. Only then I was informed that the product is expected w... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ankarsrum UK is an Authorised Retailer for Ankarsrum Assistent food mixers and accessories.
Coordonnées de contact
130 Walham Green Court, Moore Park Road, Fulham, SW6 2PX, London, Royaume-Uni
- 0207 385 8919
- sales@purecookshop.co.uk
- ankarsrum.co.uk
1,6
Mauvais
65 avis
N'a pas répondu aux avis négatifs
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I never received my item yet no update…
I never received my item yet no update and nth
18 août 2020
Avis spontané
Not as good as I expected
The website didn’t state anything about delays in delivery so after a week or so from placing my order I’ve chased for an answer about my order. Only then I was informed that the product is expected with them in three weeks time and only then they will ship it to me. The experience could have been a lot better if it was stated prior to placing the order. As I’m still waiting for my order to arrive, I cannot review other aspects.
21 juillet 2020
Avis spontané
Went for a second helping.
Having been thoroughly satisfied with our recent blender purchase from this vendor, we felt happy and confident in ordering a vegetable shredder for our 8 year old Ankarsrum Assistent. The shredder arrived today, well packaged and easy to assemble. Have given it a test run and it works beautifully. Parts feel well made and “solid”. Was a little concerned about how the white plastic would deal with carrot, but a bit of bicarbonate of soda (baking soda) and the stains came right off - good stuff! Just need to save up for the mincer and pasta/noodle discs now, we’ll be back!
22 juin 2020
Avis spontané
Still waiting for it to arrive
Still waiting for it to arrive. Emailed, no reply.
Update
Ankarsrum have issued a refund. I gave them one star because no one was replying to my emails and I was panicking my money was gone. A word to the wise, communication is so important.
2 juin 2020
Avis spontané
Réponse de Ankarsrum UK
Dear Jane,
I apologise for the delay to your order and the delay in contacting you.
As I explained in our phone conversation, and as you suspected, there has been major disruption at the Ankarsrum factory in Sweden due to the COVID-19 pandemic. We are still waiting for a shipment that should arrive in the next few weeks.
Our staff have also not been able to come to work and so I've had to get to grips with all our various email accounts. I'm sorry that your message slipped through the net.
However, I understand your frustration with the delay in responding to you and I have refunded your order as requested.
As we agreed, I will notify you when the stock arrives should you wish to reconsider your purchase.
Kind regards,
Roy Nicols, MD
Very robust mixer
Very robust mixer, will hopefully give many years of hard service
30 mai 2020
Avis spontané
Top notch service in these difficult times
Extremely helpful service during what has been a difficult period for everyone (covid-19). Item was ordered from website, I got a call to say that although they hadn't had the full shipment from Sweden the item I ordered had arrived and would arrive on time. Prompt dispatch and delivery. Would use again, thank you.
5 mai 2020
Avis spontané
excellent product!
21 avril 2020
Avis spontané
Excellent quality
Excellent quality - exactly as described and delivery was really quick!
9 avril 2020
Avis spontané
Excellent product and service
Excellent product and service. I would recommend the brand and distributor wholeheartedly.
25 mars 2020
Avis spontané
Great service when my Ankarsrum was in…
Great service when my Ankarsrum was in need for repair! All back working - would always recommend!
25 février 2020
Avis spontané
This is the first accessory I have…
This is the first accessory I have bought for my Ankarsrum, fantastic value for money, really well designed citrus juicer, I'm very happy, got lots more juice than normal!
23 février 2020
Avis spontané
Great Experience and Excellent Customer…
Great Experience and Excellent Customer Service. I originally contacted them about purchasing a ANKARSRUM mixer, they were very quick and helpful polite in there reply. After placing my order I received the mixer within a couple of days.
22 février 2020
Avis spontané
Very pleased with this machine
Very pleased with this machine.
Very strong, made pizza dough and several cakes with no issues. Easy to clean too.
It supposed to be a gift for my hubby however arrived in a box with Ankarsrum branding on and he opened the door when the courier arrived so no surprise foe Xmas.... otherwise very happy
9 janvier 2020
Avis spontané
What a fantastic mixer
Wonderful, prompt service, and what an excellent product. Thank you!
25 décembre 2019
Avis spontané
Satisfied Customer
The product itself is great so far (haven't tried everything yet) and the service from the supplier excellent. Like others, I wish there were more user-friendly instructions with it.
23 novembre 2019
Avis spontané
Réponse de Ankarsrum UK
Hi Mary,
There are now some excellent 'How To' videos on the main Ankarsrum website.
They have step-by-step guides to making things like pizza dough, baguettes, cinnamon buns and focaccia. There are also videos on cookies and cakes, as well as using the various accessories.
https://www.ankarsrum.com/what-you-can-make/
There is also a great recipe section:
https://www.ankarsrum.com/recipe/
I particularly like this one - How To Make 5 kilos of dough
https://www.ankarsrum.com/prepare-5-kilos-of-dough/
- Roy
The last food processor you will EVER…
The last food processor you will EVER need!
19 octobre 2019
Avis spontané
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