Rise Avis 3 231

Today I was attended by the charming operator Nick, his help has been really valuable because he solved my request very quickly and effectively, along with the fact that he speaks perfect Spanish and made me feel confident! I think it's great that Rise Fibre has such attentive, friendly and above all trained staff since it was of great help to me! Thank you very much Nick for your extraordinary attention

Helpful and polite. I for sure switch to rise .

I really thank their human operator for their full responsiveness in chatting with Callum along with their good technical knowledge. Patience and suggestion of the best choice was another good criterion I encountered

Callum was great to deal with

After a long wait, Taz listened patiently and got me the help i needed to get back up and running again. City Fibre called round and fixed the problem.

Excellent assistance with the switch over from Cole - clear advice and help to achieve continuity of internet service during the transition.

Night and day difference compared to the appalling Virgin 'service'

Phone call when through really quick, Very clear and concise explanation, really simple.

So far it’s been easy and the 6 months free offer was great 🤩

Callum was really helpful and patient helping me make my choice. Of the broadband service is as good, then I'll be very happy.

The engineer was very polite and professional he got right down to fix the problem and he did a marvellous job as I couldn't do a think with it so I was very grateful for him thank you

I needed to find a new broadband supplier (to go full fibre) and specifically wanted it to be as cheap as possible without compromising quality. After lots of research and contacting big suppliers (like Sky) directly, I contacted Raise. Chris Thorpe signed me up for a cracking deal which beat all others I'd seen hands down. I am now sorted for 24 months. In particular, I'd like to thank Chris as he was well informed, polite and professional. Many thanks to Raise and Chris for an excellent deal. I definitely recommend them.

Chris Thorpe was brilliant. Got all my questions answered on Whatsapp, lots of advice but no hardsell and installation promised in 2 working days! Thank you Rise and Chris.

Rang up today to get some more info about the broadband service and had a lovely chat with Chris Thorpe who helped me with switching over to Rise Fibre Broadband. Explained in much detail about everything for me.

Hi I’ve rang today to make payment and spoke to a very nice man by the name of Adnan he was very polite and helpful and I’d like to say thank u for his service

Absolutely dreadful broadband. Not a single day have I had decent Internet connection. The download speeds are bad and connection always lags. No help from Rose fibre expect being told to turn the router etc off and on after half an hour. Of course, that made no difference at all. Had a 1mp with Virgin before which was meant to be slower but worked perfectly. Switched to rise fibre as Virgins customer service is rubbish. But Rise fibre has crap customer service and even worse broadband

City fibre guys fitting the rise wires were really good even tho got told the wrong fitting details they contacted another team and together got it fitted the same day and were lovey mannered

Nice and pleasant 😊 sorted my enquiry out that u understood easy thanks for your help

Absolutely brilliant and quick to set everything up and well versed on what I wanted / needed for internet speeds needed for the use I do.

Sales rep seemed great ( all companies seem to care about getting right these days ) .. I was originally told I wouldn't need a engineer visit, informed the day before I would need to be in for a visit ( first "Misinformation" ) I was then told the services would seemingly pass over from my previous provider the day I go live with Rise, Rise fibre didn't send the request until 3 days after, meaning I was paying 2 providers for 3 days ( 2nd misinformation)... At this point I raised a complaint and was told a manager would call me on Wednesday 15th, no call happened, I chased on the Thursday to be told I'd have a call that day, no call. Also no call on the Friday, after leaving it the whole of Friday, I chased again, to be told they'd log it and request the call again... After originally thinking I'd found a company that cares about customer service, within a week they've shown they don't. If I've had this much messing around in a week, I'd rather cancel now than have 2 years of this.

Spoke to kane, he was very helpful and very polite, thank you kane for your help today.