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Lisez les avis des autres

Noté 1 sur 5 étoiles

Unprofessional, terrible "leads", no support of any kind. I've spent over a week trying to get anyone (I've emailed their entire corporate leadership as well after finding them on Linkedin) to assist... Voir plus

Noté 1 sur 5 étoiles

Even though you put in you budget information they constantly send you listing that are 100s of dollars over your budget. And many of the listing are unavailable or inaccurate. It really amounted to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Your App has the best way to keep myself and others safe while using the App and it is an easy way to look for their next living situation because of the many, many options that are given to narrow yo... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Literally the worst website, you can't downgrade properties on your list, you can't search for a property by name, and you cannot change your filters

À propos de l'entreprise

  1. Agence de location d'appartements
  2. Service de marketing Internet
  3. Agence de location immobilière

Écrit par l'entreprise

At Apartment List, we’re on a mission to find every renter a home they love and the value they deserve. As the fastest-growing online rental marketplace in the US, our platform takes the time to understand your preferences and seamlessly surface your perfect match. Say goodbye to endless lists of properties and hello to apartments specifically curated to your wants and needs. After all, you shouldn’t settle on your next home – you should love it! To date, we’ve helped nearly 1 million families find a home they love, and we’re just getting started.


Coordonnées de contact

1,7

Mauvais

TrustScore 1.5 sur 5

372 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 1 sur 5 étoiles

made me sign up and go through a 10 min…

made me sign up and go through a 10 min training on how to use apartment tinder for them to only show me the spot i stay in ☠️

11 avril 2026
Avis spontané
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Réponse : Apartment List

Hi! Thank you for your feedback. We’re here to help you find a home you love, and our matchmaker quiz is a part of our approach to finding your perfect match. We're always growing our inventory, and it sounds like in this case our match algorithm matched you with a place that you already live in. We aim to continually improve out product, and I will pass your feedback along to the rest of the team. Thank you! -Melissa, Customer Experience

Noté 1 sur 5 étoiles

Ignores your budget

Even though you put in you budget information they constantly send you listing that are 100s of dollars over your budget. And many of the listing are unavailable or inaccurate. It really amounted to a waste of my time.

3 avril 2026
Avis spontané
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Réponse : Apartment List

Hi Wendy! At Apartment List, we sometimes “flex” budget ranges to show additional options that might still be a fit, but we understand how frustrating it is when listings feel consistently out of range or inaccurate. We also rely on property partners to keep listing details up to date, but we recognize we don’t always get it right.

Your feedback is incredibly valuable, and we’ll be sharing it with our product team as we continue working to improve match accuracy and listing quality. If you’re open to it, we’d love to learn more about what you encountered: feel free to reach out to us at feedback@apartmentlist.com

-Melissa, Customer Experience

Noté 1 sur 5 étoiles

Literally the worst website

Literally the worst website, you can't downgrade properties on your list, you can't search for a property by name, and you cannot change your filters

7 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Unprofessional, No help, Waste of time and $

Unprofessional, terrible "leads", no support of any kind. I've spent over a week trying to get anyone (I've emailed their entire corporate leadership as well after finding them on Linkedin) to assist in getting off this platform. Just don't do it. It's not worth the advertised low cost.

1 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

All these people do is sell your…

All these people do is sell your information far and wide. With one search on this bogus website I have generated hundreds of spam emails. Do not use them.

28 janvier 2026
Avis spontané
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Réponse : Apartment List

We hear you: it sounds like our “SuperMatch” feature did its job a little too well! It’s designed to help renters connect quickly with apartments that are a strong fit, but we know it can sometimes feel like more contact than expected. I've shared your experience with our product team, and we'll work on addressing your feedback. -Melissa, Customer Experience

Noté 2 sur 5 étoiles

Be prepared for a flood of emails from any listings you "like" or "maybe"

I did the little questionnaire thing on the Apartment List website about what I was looking for and the website gave me some listings to review.

I clicked "maybe" on some of the listings and got a pop-up asking me if I wanted Apartment List to share my info with the property manager. I clicked "no thanks" for each one but my email is getting absolutely flooded with emails from apartment managers.

I have not interacted with any other apartment websites so Apartment List is the only way all these apartment managers could have gotten my info. Obviously Apartment List shared my email with them in some way.

So I'm feeling rather misled by that stupid pop-up.. why ask me if I want my info shared if they are just going to disregard my answer?

19 novembre 2025
Avis spontané
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Réponse : Apartment List

We hear you: it sounds like our “SuperMatch” feature did its job a little too well! It’s designed to help renters connect quickly with apartments that are a strong fit, but we know it can sometimes feel like more contact than expected. I've shared your experience with our product team, and we'll work on addressing your feedback. -Melissa, Customer Experience

Noté 1 sur 5 étoiles

Bad communication & curation

I casually looked at some apartment complexs in my area after using this site to browse in the past. They must have updated the "curation" recently. It shows properties that do not match the criteria I searched for. This site also sent my PHONE NUMBER and email to the property management of every complex I "liked," without making it clear this would happen. There is no op-out option in the profile settings for this feature. I agree with other reviews about the data mining. I recommend using another site to search for apartments.

14 novembre 2025
Avis spontané
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Réponse : Apartment List

Hi Bunnie! Thank you for taking the time to review. At Apartment List, we aim to help renters find homes they love, and we sometimes expand match criteria like location and budget to ensure you see a broader range of property options. That said, we know relevance matters and appreciate you flagging this.

To clarify, Apartment List never mines or sells data. Contact details are shared with properties when you engage with listings, such as clicking “love is in the air," in line with our Terms of Service and Privacy Policy. We’re always working to make these processes more transparent and will share your concerns with our team. 💜

Noté 1 sur 5 étoiles

Absolute data mining

Absolute data mining, I contacted the apartments listed in my curated listing and the availability and pricing were not accurate. The listing were not in any of the areas I selected. It was as good as a Google search, but with twice the work since you give it your whole life. They do not charge for the search because they sell your information. use yourmail+AL@ and see how much spam you get from the +AL address. Use a Google voice number to avoid the text spam when they sell your number.

14 octobre 2025
Avis spontané
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Réponse : Apartment List

Hi Chris, 

We hear you — it sounds like our “SuperMatch” feature did its job a little too well! It’s designed to help renters connect quickly with apartments that are a strong fit, but we know it can sometimes feel like more contact than expected. Please note that while we let properties know you're interested, we never sell your data. You can learn more in our privacy policy: https://www.apartmentlist.com/about/privacy

I've shared your experience with our product team, and we'll work on addressing your feedback.

Melissa, Apartment List Customer Experience

Noté 1 sur 5 étoiles

Clearly a data mining scam site

Clearly a data mining scam site. They have you sift through lots of pages to try to assess what you are looking for only for them to ask you at the very last page to sign up to see the results for the answers you gave them. I didn't sign up of course.

15 septembre 2025
Avis spontané
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Réponse : Apartment List

Hi there—thanks for your feedback. Our matchmaker quiz helps personalize your matches so you don’t waste time on irrelevant listings. We take privacy seriously and share data only as outlined in our Privacy Policy. -Melissa, Customer Experience

Noté 1 sur 5 étoiles

Waste of time. Site takes you through several pages…

Site takes you through several pages and then requires your personal information to view listings. Waste of time and now that I see the reviews Im glad I didn't take the bait.
Edit to add that I do appreciate the response from apartment list. That said I had no issue answering questions what I had issue with was being required to provide personal contact information in order to view listings. We all get enough spam and relentless email solicitations including from companies we never provided our information to because another website sold it to them.

12 juillet 2025
Avis spontané
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Réponse : Apartment List

Thank you so much for taking the time to share your experience, Stephanie! At Apartment List, we ask a few questions up front so we can personalize your matches based on your preferences—like location, budget, and must-have features—so you aren’t stuck sifting through endless listings. Your feedback is really helpful and I’ll make sure it’s shared with our product team as we continue to improve renter experience. We never want renters to feel like their time was wasted, and I’m sorry that was your experience. If you have any additional feedback, you can always reach us at feedback@apartmentlist.com. –Melissa, Customer Experience

Noté 1 sur 5 étoiles

why is this tinder but for apartments

why is this tinder but for apartments? it ignores my price and location parameters and shows me things that are like, so far away from where I want to be. do better

10 juillet 2025
Avis spontané
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Réponse : Apartment List

Hi there, thank you for taking the time to share your feedback. Apartment List is designed as a rental matchmaker to make your apartment search easier. We totally get how frustrating it can feel when matches don’t align with your price or location: our app occasionally expands search categories to show you more potential options, and you can skip or thumbs down those listings to help train your matches. That said, I’ll pass your feedback to our product team, as improving for renters like you is a top priority! –Melissa, Customer Experience

Noté 1 sur 5 étoiles

I set up an appointment on the website but it did not sync with the complex

I set up an appointment on the website. I waited for a confirmation - I live 45 minutes away from the town where I am looking to relocate - but I didn't receive one. I had to start driving into town since I had made an appointment for first thing in the morning and if I had waited, I would have been late. Approximately 15 minutes prior to my appointment, I called the complex and was told "oh, our website doesn't 'talk' to theirs so anything that gets put on their schedule does not sink with ours." So, basically, everything I entered and anything I believed about the complex such as available units or "move in today" type language was all for naught. No idea why any apartment complex would pay to use this third party scheduling site when all it does is make the actual apartment complex look bad. So, needless to say, I did not have an actual appointment, I had to schedule one, so the time I wanted was already take, and none of the information I input was saved. Useless site.

29 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

Basically broken

Apartments they show you will be outside of preferred areas and way out of budget, regardless of set preferences. You also have to email them to delete your account, rather than being able to do it yourself from settings page.

24 mai 2025
Avis spontané
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Réponse : Apartment List

Hi there, I’m really sorry to hear about your experience. We sometimes broaden location and budget to show more options, but I understand that can feel frustrating. I’ve shared your feedback with our product team.

Regarding account deletion, you’re right, right now you can email support@apartmentlist.com to request deletion, but we’re actively exploring ways to make this self-service in the future. Thanks again for taking the time to share your feedback. We’re always working to improve. –Melissa, Customer Experience

Noté 1 sur 5 étoiles

This company will not take you off…

This company will not take you off their list. They also continued to sent apartments that were out side of my search credentials and are spamming with listing that are out of my area and out of my budget by over $500.00 my experience was not present using Apartment List.

14 mai 2025
Avis spontané
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Réponse : Apartment List

Hi Lynn, thank you for sharing your feedback. I'm sorry to hear that the listings you received didn’t match your preferences. Our system sometimes broadens location and budget ranges to show more potential options, but we understand that can be frustrating. You can unsubscribe directly from our emails, or reach out to support@apartmentlist.com so we can help further. -Melissa, Customer Experience

Noté 1 sur 5 étoiles

I'm looking to rent an apartment in…

I'm looking to rent an apartment in another town so I searched for available apartments. This company wouldn't show me apartments before I spent 15-30 minutes filling out a profile. Sorry, I just wanted to see a price list, not pass out my info for another company to use to spam me. I notice from their rating not many people love what they do.

2 mai 2025
Avis spontané
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Réponse : Apartment List

Hi, thank you for your review and for sharing this feedback. I’m sorry the experience felt frustrating. At Apartment List, we ask renters a few questions up front, like budget, location, and move-in date, so we can tailor your matches and avoid showing you places that don’t fit your needs. We know it can feel like a lot, especially when you’re just looking to browse, and I’ve shared your feedback with our team.

Thank you again for taking the time to share your thoughts. -Melissa, Customer Experience

Noté 1 sur 5 étoiles

Not useful at all, especially if you have a budget.

The site is easy to navigate and lays out information well, but that's all I can say that's positive. The site has you enter all your criteria for what you're looking for, how many beds, baths, the range you'd be willing to pay, amenities, pet friendly, etc. Except it doesn't matter what you put in, because it will just recommend properties that are vaguely what you're looking for based on location alone. It will constantly recommend properties that fall outside most of your criteria, it especially likes to push properties vastly outside your budget, sometimes over $1000 more than your set max budget. What's the point of setting a budget if you won't show me the properties in my budget? If you don't host properties on your site within my budget, why let me set a custom budget outside what your site offers? I know the market for rentable housing is unforgiving right now but sites like these do not help at all. They send me several emails a week telling me "we found you the perfect match!" and it's the same 10 properties they keep showing me every week that I've already rejected. I've been registered and receiving emails for 8 months and have never found a property I could inquire about through this site. In hindsight, I'm thinking it was made only with 60+ retirees in mind, not really helpful for anybody else.

13 avril 2025
Avis spontané
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Réponse : Apartment List

Hi Alexa!

Thank you for taking the time to share your experience with Apartment List. I’m really sorry to hear that our recommendations haven’t aligned with your preferences—especially after months of searching. That sounds incredibly frustrating, and I appreciate you explaining it in such detail.

At Apartment List we "flex" on certain categories, which is designed to show renters listings that may be slightly outside their original criteria—like price or amenities—when there aren’t enough direct matches. While we are always working to expand our inventory, we strive to give renters a broader picture of what's available nearby. That said, it’s clear that in your case, this wasn’t helpful and may have made the process feel misleading or repetitive.

We’re actively working to make our recommendations more relevant and to better distinguish when a match is an exact fit versus a flexible one. Your feedback about budget mismatches and repeated property suggestions is incredibly helpful and something I’ll be sharing with our product team.

Thanks again for helping us improve,
Melissa, Apartment List Customer Experience

Noté 2 sur 5 étoiles

Search results don't match requested criterea

I created a profile on ApartmentList which includes entering the criteria as to what I need in a rental, and I specifically requested listings with a 3 month term, and that we have dogs. In the first search I did, I picked a promising listing, and scheduled a tour.

I get to the complex, sit down with the saleswoman who ultimately tells me that I probably won't be able to bring one of my dogs there because it's too big (it's mid to larger size, around 60 lbs), unless I generate a letter saying it's a support dog. Also we have 3 dogs total and there's nothing in the search results from ApartmentList that puts a limit on the number of dogs.

But worse than that is the saleswoman told me that the leases are a minimum length of 6 months. So why did this complex come up in my search results and result in a wasted tour, since I specifically wrote 3 month lease terms required in my profile and the search results are based on that (supposedly).

Although the site is fairly well laid out, easy to navigate and provides somewhat relevant search results, the blatant errors make the whole operation questionable. This website has one job- match a potential renter with an appropriate apartment based on their stated preferences and requirements.

That didn't happen.

3 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Maybe Scammers on there.

In response to my application for an apartment in Prospect Park, Brooklyn, for a one-bedroom unit priced at $1,800, the property manager requested personal information, including my name and credit score, to assess my ability to pay the rent. I provided the requested details and was informed that I qualified for the apartment.
An open house is scheduled for Friday, but I am permitted to view the apartment on Thursday. A deposit fee of $1,800 is required for the viewing, and a refund will be issued if the apartment is not up to code upon inspection.
The property manager emphasized that attending the open house does not guarantee my acceptance of the apartment due to its high demand. This revelation prompted me to question how I could be the first to view the apartment before other applicants.
Initially, I intended to transfer the deposit fee via Zelle, as the property manager provided a specific account number. However, I found this request suspicious, as previous Zelle transfers from my account were processed to a limited liability company. The scam account number belonged to a personal account.
Fortunately, Zelle has a transaction limit for new users. Consequently, I emailed renter to inquire about the transaction limit and did not receive a response within two days.
Refraining from sending the deposit fee, I decided I wanted to attend the open house to assess the apartment firsthand to see if they are real or not. Additionally, I considered visiting the building to find out more information because there’s someone using their address to scam people and that could reflect bad on them… Apartment list.. I can’t trust u because u clearly don’t verify ur renter properly. And u may get sue if someone scams the wrong person..

21 mars 2025
Avis spontané
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Réponse : Apartment List

Hi Rachida,

Thank you for taking the time to share your experience — we’re really sorry to hear about this concerning situation. Keeping renters safe is one of our top priorities, and we appreciate you flagging this potential scam.

While we work hard to partner only with trusted property managers and perform initial listing validations, we also rely on our partners to maintain the integrity of their listings. If you’re able to share the name, address, and Apartment List listing for this property, we’ll investigate and remove it from our platform right away. We appreciate you helping us keep the Apartment List community safe.

For anyone reading this: you should never be asked to send money before seeing a property in person or signing a lease, especially through untraceable methods like Zelle or cash apps. If anything ever feels off, please don’t hesitate to contact us directly — your feedback helps protect others in the Apartment List community.

Again, thank you for raising this. We're taking it seriously and hope you find a safe and trustworthy home soon.

— Melissa, Customer Experience

Noté 1 sur 5 étoiles

Useless site

Useless site

Finding an apartment is like finding a job. All these sites have mass collected options that are usually duds or not as described.
At least on those other sites when I put in a max rent they don't recommend to me places that are WAY outside my affordability range. This company is completely useless and a waste of time. You'd have better luck on Craigslist.

18 mars 2025
Avis spontané
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Réponse : Apartment List

Thank you so much for taking the time to share your thoughts, Katie! Apartment List "flexes" some categories, like price, to ensure you are shown the most possible apartment matches that meet the most possible criteria. That being said, I will pass your feedback along to our product team! We hear your thoughts and value our customers' input. -Melissa, Customer Experience

Noté 1 sur 5 étoiles

destructive prices !!!!!!!!

2 mars 2025
Avis spontané
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Réponse : Apartment List

Hi Gustavo! I'm sorry you had a negative experience apartment searching using the Apartment List platform. We always aim to improve based on renter feedback, so if you have more specific feedback based on your experience feel free to share with us at feedback@apartmentlist.com. -Melissa, Apartment List Customer Experience

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