APi Electrical Avis 105

I would NOT recommend API.

Their customer service is worse than awful. If you need to contact them...forget it. They never ever answer the phone. So you email them. This is just as bad. They barely get back to you. So, I decided to escalate my issue to the MD as I was being ignored.
No reply on both attempts at requesting these details. In the end I've given up, without a satisfactory resolution.

Save yourself the hassle and shop somewhere that cares about their customers. This company does not!

I had a Rolec charge point fitted by API Electrical in September 2019. This developed a fault recently by which it appeared offline and would not emit a charge.

As I deem the charger as specialist equipment my first thought was to contact API for help.
After some time an engineer visit was arranged with an associated call out fee of £96.

The engineer arrived on the agreed date, but unfortunately that is the end of the positives.

The engineer looked at the unit and confirmed it was not operational, however did nothing further to resolve the issue than call Rolec and the associated app supplier (ev.energy). He complained they were unhelpful and declared as the unit was out of warranty it would need replacing.

At no point did he add any value in diagnosing the problem or suggesting any solution. Equally he did not suggest any potential component changes despite the fact that a number of "common" faults are known that can be resolved this way.

The following day I decided to contact ev.energy myself who I found to be extremely helpful and with minimal effort resolved the charger connection issues which in turn enabled the unit to charge my car successfully.

I have paid the £96 charge as this represented a call out charge, however I would expect the engineer to have had a level of expertise / knowledge to attempt to resolve the issue in a meaningful way.

I raised my concerns to API Electrical who provided the following in response (quoted as is):
************
AS requested, he called to site to see if he could rectify the issue you was having with your charger.

He reported the system wouldn’t connect to wifi or even show up on anything.

The did check the unit, connections etc and there was no obvious fault. For example, if there is a common fault it normally would show a burnt connection or fault with the RCD or similar.

He did try speaking to Rolec but found they were no use whatso ever. He tried to reset the charger which didn’t work, and all the internals seemed fine.
************
Not withstanding that the unit does not actually communicate via wi-fi, but rather by a mobile connection I find the response as unsatisfactory as the service I received.

I, as someone with no knowledge or expertise, managed to resolve the issue by making a quick call, yet a supposed qualified engineer could not manage this.

I will not be utilising the services of API Electrical again due to this extremely poor experience.

Very personable, accommodating and helpful. Easy to speak with and the fitter was really friendly. Would certainly recommend and I already have done.

We had our charger fitted 3 years 2 months ago by API. I contacted recently as the charger had started to trip when charging. (Previous similar issue occurred a couple of years ago). Originally, I spoke to Jill about the issue and she contacted Ohme. I was informed I was out of warranty and would have to pay for someone to come out if needed. That was fine.

Ohme didn't have anything on their logs to suggest the charger, I emailed Jill back and agreed to pay and have somebody come to review the issue as I have long commutes and need to charge daily. With 2 EVs in the household, we are reliant on the charger (and was looking for a second). The charger then completely died.

Emailed API again and got an out of office reply. Tried calling the office numerous times over different days to see if anyone else was there as the out of office was for more than a week. No answer. Left voicemails, no return call. Emailed the "urgent" contact from the out of office, no reply. 3 weeks later and they should have been back according to their out of office 2 weeks ago, but still nobody has contacted or replied to my emails or voicemails.

The original experience may have been good, but aftercare is terrible. And the company is clearly dependent on one person and shuts down if they are not there, so be careful not to need help when they go on holiday.

I was looking for a second charger to be installed for the second car, but was left without any. Wouldn't go anywhere near API again. Have now gone with Ascent Energy and can't fault the experience. Everything managed straight away, new charger installed and issues resolved.

The company communication was fantastic from start to finish.
Extremely helpful and knowledgeable in helping chose a car charger.
The process was smooth throughout

From start to finish the experience was 1st rate, kept me totally informed throughout. Very neat/tidy installation, would not hesitate to use again.

Very impressed with the quality of the product and great customer service to make sure I was fully satisfied with the work done. I would definitely recommend!

Fast installation. Thorough safety checks before hand. Would highly recommend

Fitter was very knowledgeable.
Delivered without delay

3rd charger bought from API and I recommend them to anyone

Very helpful pre-install communications and the engineer was professional and timely. Very pleased with our Zappi installation.

This company is very easy to deal with, very friendly and had a very quick turnaround. Thank you in particular to Jill Gorton and Edgar for making the process easy and stress free :-) I highly recommend!

The team at APi were great from start to finish. From initial enquiry response to finished installation, communication was first class, simple to follow and clear.
I informed the team when my car was being delivered and they were able to ensure my EV Charger was installed in time which was less than 10 days after initial contact, which was great.
The charger was fitted within a few hours and the engineer was polite, experienced and covered everything I needed to know. It's now been nearly 2 months since the EV charger was fitted, and I have had no problems at all, and I charge most nights.
Great service, great team, would certainly recommend.

We had a Zappi charger installed by API Electrical last month.
I dealt mainly with Jill at the office and found her to be very prompt and efficient. She informed my electricity provider of the install and they in turn arranged for the electrical supply to be inlooped.
I didn’t have to wait long for an install day and the gentleman who fitted it was polite and knowledgeable.
Reasonable price and would definitely recommend API for anyone looking for this kind of work.

I would recommend API to anyone who is looking to have a EV charger fitted. The whole process from ordering the charger, to the engineer coming out and fitting it couldn’t have been more straightforward, with everything going smoothly. Jill in the office kept me updated with arrangements and on the day the engineer arrived at the agreed time and completed the work required, leaving the job clean and tidy when he left.

A really professional installation from start to finish. The fitter was very polite and helpful. The company kept us updated right through the process, claiming incentive from the local council etc. I would highly recommend this company, excellent.

Very good charger installed well and great customer service from Jill at the office. Highly recommended!

Had a problem at first with communication due to staff on holiday. The supply and installation was excellent and installed to latest safety specifications. First class job thank you

Had my Zappi charger recently installed by API Electrical and I am very pleased with the installation.

From getting in touch for a quotation to getting the installation done the API office team have been super efficient and helpful by keeping us appraised on everything going on.

The actual installation is really neat as the electrician chose a really visually sympathetic cable route allowing for cable to be hidden away rather than clipped to outside of building.

I would thoroughly recommend API Electrical

Generally pleased although it is disappointing that the unit does not integrate better with my Immersun water heater diverter from the solar panels. Also the unit was installed with boost set for weekdays after midnight and I was not advised of this. As we do not have a cheap overnight tariff this resulted in unnecessary costs.

That said API reacted promptly when I advised them of the issue to resolve it and were quick to complete the initial installation after my initial query.

Fast, efficient service with good communication throughout. Very happy with my EV charger.