Global Apostille South Africa Avis 

Definitely won’t recommend this service. Not happy at all. I applied for my Police Clearance Certificate for Australian immigration. After paying the initial 50% fees, the communication from Aida was very poor, several unanswered emails and several stressed calls from Australia to find out what was going on. Then 16 days after paying the full fees plus DHL courier fees and not receiving it, I enquired only to find out it was never sent. It only got posted after I requested proof of shipment.

Aida was very quick to respond to my initial enquiry for a Police Clearance. I submitted everything and paid her 50% of her invoice on the 03/04/2025. She assured me it would take 5 days. It is now 14 days! She does not respond to my emails. I have phoned her in South Africa 3 times now from Australia and she says she will email me. She does not sound lucid or professional on the phone and I am deeply concerned this a major scam. Now she has my money she is ignoring me.

25/04/2025
I want to update my review of Global Apostille. What I needed on the 03/04/2025 was a South African Police Clearance BEFORE 24/04/2025 for my visa in Australia.
I appointed Global Apostille for their services to provide me with the necessary PC. I submitted all my documents on 03/04/2025 to Aida. Aida confirmed “all was in order”. I paid her 50% up front on the same day and was promised it would take 5 days. I emailed Aida to re- confirm my documents were in order. She confirmed they were, and she had received my payment.
When day 9 arrived, I phoned her office in SA and emailed her again. I did not get a response. From there onwards I emailed every few days for a status update and phoned her twice more. Aida was vague. She said she would email me. She did not. I called again and emailed and got NO RESPONSE.
I then went to check reviews on Trustpilot and added my own experience of this totally unprofessional business.
Suddenly last night a miracle happened, Aida phoned me!!!! She had seen my review on Trustpilot. Amazing how she could suddenly make a call???!!!
Did she apologise for her poor service – No
Did she make any attempt to rectify her poor service – No
She suggested she refund me! Well 23 days later, my deadline with the Home Affairs in Australia had passed, she had not attempted to contact me or provide the service she had promised, and now she wants to refund me because she got a negative review!
Seriously!
No attempt was made to put things right or escalate her “services”. Totally unprofessional, disgraceful attitude and I most certainly do not recommend this company. I now must start all over again and my visa is delayed because Aida was not professional enough to keep me informed and updated and then just threw in the towel!
Surprise! surprise! I did get my refund! I would have rather been provided with the services she promised and got my PC than wasting 24 days with an unprofessional and starting again from scratch!. Sickening!

Aida you are awesome. You did all my docs in 8 days. You are the best.

Aida was very responsive, helpful throughout the whole process, and my police clearance certificate was delivered by courier as promised within the time frame. Very satisfied with the service from Global Apostille South Africa.

The service is great and Aida works well to give clear instructions and is absolutely clear in her communication.
I have used them on two separate occasions and they have exceeded expectations. I will always recommend them and use them again!

Great service and good customer care. The lady is so patient with the clients. Thank you

Awesome customer service. Would definitely recommend

Reliable and excellent customer service. I needed to authenticate documents urgently and received a very good service and everything was taken care of beautifully, including international shipping and expedited authentication. I highly recommend them.

I've used this company twice and would certainly use them again, so I have no hesitation in recommending them. The second time I was under time pressure to get a document legalised as part of an application for a Spanish visa, I dealt with Aida who kept me informed of the progress and ensured that I received my apostille on time. A thoroughly good service.

Polite, easy and cost-effective service. I love that Aida and the team keep you updated on the progress of your job so that you are not left guessing. Reliable and friendly service

Very pleased with the reliable and professional service provided, particularly by Aida. I received my PCC (Cape town from Pretoria) within the proposed timeframe.

We got the Global Apostille contact from our Expats Facebook group. They are absolutely fantastic. Aida and her team far exceeded my expectations. I needed police clearances and apostilles for myself and my husband and she delivered in less than 10 days ! Highly recommend them with no reservation.

Wow! I was so nervous, but all for nothing! Aida has been absolutely fantastic and delivered as promised! I received my Apostille within 4 working days and could not be happier :) Thank you so much Aida for your kind assistance. What a smooth process - you are a star! I highly recommend your services!

I still have not received the fees I paid (for SAPS). The money left my bank account and was transferred to the account forwarded to me by Aida. Check her emails and you'll find a POP from me / my bank indicating the account it went to, which was Frenchside. Exactly as she requested, go read the emails. Please can I be refunded. Thank you
DO NOT USE THIS COMPANY! Highly likely a SCAM. They requested I pay a fee for SAPS, which I did and forwarded the POP. When I requested an approximate timeframe for the document, because it was urgent, they replied and said they can't help me I need to contact them in the new year (this was in December). I immediately contacted another company, DPCC, who sorted me out immediately at half the price. I then requested a refund from Aida and there has been zero reply from them! I've since sent numerous emails, but no reply and no refund. Technically they stole my money!

Aida was very helpful and professional. Highly recommended.

Absolutely horrific service!
Extremely unhelpful, I sent them a Paypal transaction 6 weeks ago, after contacting and confirming with PayPal they have received the payment and was told by support “ ask them to contact PayPal support directly and we will show them.”
They completely dismissed that instruction and ignored the transaction numbers I provided.

I was told there is nothing they can do as I am the customer and I should reverse it.

Lazy, unhelpful and disgusting customer service. 0/10 would not recommend

After 8 days I still have not received my refund for courier fees of R1300 which I paid to this company Aida promised she would refund me. Not only this but she promised to send documents “first thing Monday morning “. When I called on Friday they were still lying in her desk ! Too late for everything!!

Fast, friendly and efficient services provided by Aida Sala. I will definitely recommend to anyone needing their services.

The service was good and the documents came very fast as promised. I ordered a police clearance certificate and it was ready quickly and without delay. The delivery was fast and overall inexpensive compared to other places. I would highly recommend them and Aida’s service was great!

VERY GOOD SERVICE DOCUMENTS RECEIVED IT 5 WORKING DAYS. NO ISSUES. Aida Sala was very helpful and friendly will use them again