I received an email reminding me someone coming a certain date. on that date mid afternoon received an e-mail that he had been delayed and would arrive the next day. He arrived and was courteous and... Voir plus
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Établissement
Changer d'établissement9090 Junction Dr, Ste 1, 20701 Annapolis Junction, MD, US
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Ashley is great! She always asks about recent issues and very thoroughly addresses concerns inside the house and around property. If the source is not immediately evident, she takes the time to find i... Voir plus
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I like that the coverage is for several pests. But still not enough - eg scale, molds on plants not covered so need to have more pest control companies. The price is competitive, that is good.... Voir plus
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Kahil was great! He came out and installed the bag on our tree to help eliminate the wasps and was happy to take care of a few additional requests from my husband, including treating the first floor a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Aptive Pest Control in Annapolis Junction, MD provides reliable residential pest control services tailored to homes across Howard County. Our local team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans built around your home’s needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Annapolis Junction and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
9090 Junction Dr, Ste 1, 20701, Annapolis Junction, MD, Etats-Unis
- 14103768839
We overthink pests so you don't have to.
4,1
Bien
117 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Technician spent almost no time on…
Technician spent almost no time on site. Did not service interior or garage, which was opened. Homeowner is home at time of appointment. Technicians routinely do not interact with owner so they can get out of the site quickly. The Aptive says if you need something call. All-day appointments are not feasible to anticipate and hope you can grab a technician. Will not recommend Aptive in the future.
24 janvier 2026
Réponse de Aptive Pest Control - Baltimore
Hi there,
Thank you for taking the time to share your experience. I’m very sorry to hear that your recent service visit did not meet the high standards we strive for at Aptive. It’s clear that your expectations for thorough service and communication were not met, and I understand how frustrating that must be, especially when you were home and ready to provide access.
At Aptive, we take pride in making sure our service professionals thoroughly address each area of concern and communicate with homeowners throughout the visit. I’d like the opportunity to review your account and the details of your visit to ensure this is addressed and corrected.
Please reach out to us directly at socialmedia@goaptive.com so we can discuss your experience and work toward making this right. We genuinely appreciate your feedback, as it helps us improve our services and ensure every home in the Aptive neighborhood receives the care it deserves.
-Jasmine
They come when they tell you
15 novembre 2025
Réponse de Aptive Pest Control - Baltimore
Hi Mary,
Thank you for sharing this and for choosing Aptive. We know how important it is to be able to rely on the timing we communicate, and we’re glad that’s been your experience with our service professionals. Showing up when we say we will is a big part of building trust, and we appreciate you being part of the Aptive neighborhood.
-Jasmine
disappointed
While costs increase, technicians spend less and less time on site. Last treatment was 5 minutes, if that.
15 janvier 2026
Réponse de Aptive Pest Control - Baltimore
Hi Brian,
Thanks for sharing this feedback. We completely understand why a shorter visit, especially alongside rising costs, would feel frustrating. At Aptive, our goal is always to provide thorough, effective treatments, not rushed ones. While some services can be completed efficiently depending on the season and pest activity, your experience matters, and it’s important to us that the time on site reflects the value you expect. We’d appreciate the opportunity to take a closer look at your account, review the recent service, and make sure your home is getting the attention it deserves. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can talk through this and make things right. Thank you for being part of the Aptive neighborhood, we truly value your feedback and your trust in Aptive.
-Jasmine
They are always very thorough when…
They are always very thorough when treating the property ... including cleaning away cobwebs!! The ants and spiders don't stand a chance to get indoors. Thanks for keeping us clean!
31 décembre 2025
Réponse de Aptive Pest Control - Baltimore
Hi Barbara and Scott,
Thank you for sharing your feedback! We’re thrilled to hear that our team’s thoroughness, including those extra touches like cleaning away cobwebs, has made a difference in keeping ants and spiders out of your home. At Aptive, we take pride in providing effective, comprehensive pest control while making sure our customers feel confident and comfortable in their homes. We truly appreciate you choosing Aptive and for trusting us to care for your property.
-Jasmine
Réponse de Aptive Pest Control - Baltimore
Hi Melody,
Thank you for taking the time to share your experience and for being part of the Aptive community. We’re glad to hear that our team has been thorough and communicative during your service visits.
At Aptive, we strive to provide professional, attentive, and reliable service at every visit, and it’s wonderful to know our efforts are making a difference. We truly appreciate your trust and look forward to continuing to serve you.
Received Great Service
Tyler treated the areas requested and was prompt in providing the service. He was very professional and courteous.
13 décembre 2025
Réponse de Aptive Pest Control - Baltimore
Hi there,
Thank you for sharing this feedback. We’re glad to hear Tyler took care of the areas you requested and made the experience a positive one. Being prompt, professional, and courteous is exactly what our service professionals at Aptive strive for, and it’s great to know Tyler delivered on that. We really appreciate you choosing Aptive and being part of the Aptive neighborhood.
-Jasmine
Technician is always friendly and…
Technician is always friendly and checks areas of concern when he comes out.
27 novembre 2025
Réponse de Aptive Pest Control - Baltimore
Hi Allison,
Thank you so much for sharing your experience! We’re thrilled to hear that your service professional consistently provides friendly, attentive service and addresses any areas of concern during each visit. At Aptive, we take pride in delivering both effective pest control and a positive customer experience, and it’s wonderful to know that shows. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
The service has been very good for the…
The service has been very good for the almost 10 years we have had it. The service people are very good and the price is reasonable
1 octobre 2025
Réponse de Aptive Pest Control - Baltimore
Hi Patty,
Thank you so much for sharing your experience! We’re thrilled to hear that Aptive has been providing reliable service for nearly 10 years. It’s wonderful to know our service professionals have made a positive impression and that you feel the value has been fair.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home protected all these years. Here’s to many more years of dependable service!
-Jasmine
Service sold under false pretenses and…
Service sold under false pretenses and deceptive business practices. Trespassing.
18 novembre 2025
Réponse de Aptive Pest Control - Baltimore
Hi there,
Thank you for taking a moment to share this with us. What you described isn’t the experience we want for anyone in the Aptive neighborhood, and I appreciate you bringing it to our attention. I’d really like to dig into what happened so we can understand exactly where things went wrong and make this right for you.
I’ve flagged your feedback for review on our end, and I’m happy to go over the details of how the service was presented, as well as any interactions at your property, to ensure everything aligns with Aptive’s standards. If something felt misleading or out of bounds, we want to address it directly and prevent it from happening again.
Whenever you’re ready, feel free to reach out at socialmedia@goaptive.com so we can take a closer look at your account together and work toward a solution that feels fair. Thank you again for giving us the chance to improve.
-Jasmine
Réponse de Aptive Pest Control - Baltimore
Hi Harvey,
Thank you for sharing your feedback! We’re glad to hear that our team listened to all of your concerns and provided the service you expected. At Aptive, we strive to deliver attentive, reliable, and thorough pest control for all our neighbors, and it’s wonderful to know that was reflected in your visit.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs. Your feedback motivates our team to continue providing the high level of service our neighbors deserve.
-Jasmine
Great communication with the tech and I…
Great communication with Barbara and I wasn't even in the country. She texted me before arriving and leaving my property to make sure I was satisfied.
30 octobre 2025
Réponse de Aptive Pest Control - Baltimore
Hi Janice,
Thank you for sharing your experience! We’re thrilled to hear that Barbara was able to keep you informed and ensure everything went smoothly, even while you were out of the country. Our team takes pride in clear communication and making sure our customers feel confident and taken care of, no matter the circumstances.
We truly appreciate you being a part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
Professional and polite service!
Professional and polite service techs that listen to customer's needs and provide clear answers and feedback while performing service!
5 novembre 2025
Réponse de Aptive Pest Control - Baltimore
Hi Rodney,
Thank you for taking the time to share your experience! We’re thrilled to hear that our service professionals were able to listen to your needs, provide clear answers, and deliver polite and professional service. At Aptive, we take pride in making sure every customer feels heard and confident in the service we provide.
We truly appreciate you being part of the Aptive community and for recognizing the dedication of our team.
-Jasmine
Technician sprayed a milky substance…
Technician sprayed a milky substance onto our windows, shutters and siding. I emailed the Operations Mgr. but have not gotten a reply yet. Waiting for a resolution !
3 novembre 2025
Réponse de Aptive Pest Control - Baltimore
Hi William,
Thank you for sharing your experience. I’m very sorry to hear about the issue with the spray on your windows, shutters, and siding, and that you haven’t yet received a response from our Operations Manager. At Aptive, we take every concern seriously and want to ensure our customers feel heard and supported.
Please reach out to us directly at socialmedia@goaptive.com with your service address so we can review your account, investigate what happened, and work quickly toward a resolution. We truly appreciate you being part of the Aptive community and giving us the opportunity to make this right.
-Jasmine
They missed three consecutive…
They missed three consecutive appointments without proper notification, leaving me waiting at home all day, then not showing up.
5 novembre 2025
Réponse de Aptive Pest Control - Baltimore
Hi Don,
Thank you for sharing your experience. I’m very sorry for the frustration and inconvenience caused by the missed appointments and lack of proper notification. At Aptive, we strive to provide reliable service and clear communication, and it’s clear we fell short in this situation.
Please reach out to us directly at socialmedia@goaptive.com with your service address so we can review your account, understand what happened, and work with you to ensure this is corrected. We truly appreciate you being part of the Aptive community and giving us the opportunity to make things right.
-Jasmine
The technician did not notify us of his…
The technician did not notify us of his arrival and did not place a sign in the yard indicating that service was completed.
I was billed $129.00 for service when last month I was told that it was going to be $89.00.
I am not happy.
21 octobre 2025
Réponse de Aptive Pest Control - Baltimore
Hi Ronald,
We sincerely apologize for the confusion and frustration you experienced with your recent service. This is not the level of communication or clarity we aim to provide at Aptive, and we completely understand why you’re unhappy.
We appreciate you bringing these details to our attention. We’d like the opportunity to review your account and ensure that any overcharge is addressed, and that future visits meet the high standard of service you expect. Please reach out at socialmedia@goaptive.com so we can make this right and ensure your next experience with Aptive is seamless.
Thank you for being part of the Aptive neighborhood and for giving us the chance to improve.
-Jasmine
Mixed
I assume the pest control is good. I like the way they do the yard area as well as the house and show what's done on the Web. I can't recommend a company to a friend that can't give me a written contract of my agreement that doesn't cut off the bottom quarter of each page when I sign up, or ever (couldn't get 14-inch printed copy, so bottom was cut off on 11-inch paper version they sent me). I have an electronic version but must be at my computer to read it. I also didn't like being pushed to increase my frequency for mosquito control and the yearly cost for it on my second pest control treatment. I had to wrangle out of the employee that it would cost me more as opposed to his being up front about the extra cost.
8 octobre 2025
Réponse de Aptive Pest Control - Baltimore
Hi Marcy,
Thank you for sharing your feedback with us. We’re glad to hear you appreciate the thorough care we provide for both your home and yard, and the way we document services online. We also appreciate your honesty about the challenges you experienced with your contract and the communication regarding mosquito control.
At Aptive, we want every part of our service, from paperwork to treatment options, to be clear and convenient for our customers. We apologize that the contract formatting and communication about pricing didn’t meet that standard. We’re reviewing this internally to make sure future agreements are clear and complete, and that our service professionals provide full transparency on any recommended changes or additional costs.
We value your trust and hope to have the opportunity to provide the consistent, upfront service experience you expect from Aptive. Please reach out to us at socialmedia@goaptive.com so we can address your concerns directly and ensure everything is clear and comfortable moving forward.
Thank you for being a part of the Aptive neighborhood.
-Jasmine
Amazing service
I love the feedback we get from the technician. This month I was told we had a big yellow jacket next on the side of our house. I told our technician and they sent me a picture of the nests they dug up. It was AMAZING - multiple nests!!! I was so impressed. We very much our service!! Thank you!!
22 octobre 2025
Réponse de Aptive Pest Control - Baltimore
Hi Christine,
We’re thrilled to hear how much you enjoy the feedback from your service professional! At Aptive, we aim to keep you informed and provide thorough service so you know exactly what’s being handled around your home. It’s fantastic to hear that the photo updates and detailed work made such a positive impression. Thank you for being part of the Aptive neighborhood and for trusting us to protect your home!
-Jasmine
The gentleman was very helpful and gave…
The gentleman was very helpful and gave great suggestions. He asked if I needed any other help which I did. He was very efficient and did all that I needed to get done at this time of year.
21 octobre 2025
Réponse de Aptive Pest Control - Baltimore
Hi Catherine,
Thank you for sharing your experience. I’m so glad to hear that our service professional was able to provide helpful suggestions and assist with everything you needed. At Aptive, we aim to deliver efficient, thorough service while making sure our customers feel supported and confident in their pest prevention.
We truly appreciate you being a part of the Aptive neighborhood. If there’s ever anything more we can do to help, please don’t hesitate to reach out.
-Jasmine
I subscribed to this service because of a yellow jacket infestation and after 3 treatments they are still here
I subscribed to this service because of a yellow jacket infestation I have on my patio. The first tech that came out did a good job breaking up the nest and spraying chemicals to get rid of them. He said they would go away in a day or two. Nope. Called them back and they sent out another guy who sprayed some more chemicals and said they would go away in a day or two. Nope. Sent out a third guy. I think you can guess what happened here. I will just handle it myself and cancel my service.
4 octobre 2025
Réponse de Aptive Pest Control - Baltimore
Hi Terrell,
Thank you for taking the time to share your experience. I completely understand how frustrating it must be to deal with a persistent yellow jacket infestation, and I’m truly sorry our service did not resolve the issue as expected.
At Aptive, we take these situations seriously and want every customer to feel confident in the results of our treatments. We would love the opportunity to review your account and the situation in more detail, so please reach out to us at socialmedia@goaptive.com at your convenience.
Your feedback helps us continue improving our service for all customers.
-Jasmine
Do NOT use this company
I hired Aptive Pest Control approximately three months ago for a wasp infestation. Over multiple visits, technicians only performed surface spraying and set traps. The infestation worsened significantly, resulting in hundreds of wasps entering my home.
When I requested a more thorough treatment, the technician stated he was not licensed to remove the nest. I then spoke with a manager who was unprofessional, blamed me for the issue, and refused to provide further assistance.
I chose to cancel my contract and paid a $200 termination fee. I do not recommend this company due to ineffective service, poor communication, and unprofessional conduct.
9 octobre 2025
Avis spontané
Réponse de Aptive Pest Control - Baltimore
Hi George,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration you experienced and for the way your concerns were handled during your service. At Aptive, we take every customer’s pest concerns seriously, and we never want anyone to feel blamed or left without support.
We understand how upsetting it must have been to deal with a worsening wasp situation. We’re glad you reached out, and we were able to address your concerns directly at that time. While we regret that your overall experience led to the decision to cancel your contract, your feedback is invaluable and helps us continue to improve our services and training for both our service professionals and management team.
We appreciate the opportunity to have assisted you and thank you for bringing these issues to our attention.
-Jasmine
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