My experience with Aptive Pest Control has been great! Mark completed a service at our house this week and we were very happy with the results. He was on top of communication the entire time and made... Voir plus
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Établissement
Changer d'établissement9090 Junction Dr, Ste 1, 20701 Annapolis Junction, MD, US
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Tech was polite and efficient. SO & I were already outside doing spring cleanup and tech wanted to be sure we wouldn't be disrupting each other's work while also answering questions about what to expe... Voir plus
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They are friendly, reliable and thorough. You can specify specific hot areas/pests and they have the solution with them. Also you can get free touchups if a problem arises between visits.
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Generally I really like Aptive Pest Control. I didn’t give it 5 stars because there are inconsistencies when it comes to their service technicians. Some do a better, more thorough job than others!!
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À propos de l'entreprise
Écrit par l'entreprise
Aptive Pest Control in Annapolis Junction, MD provides reliable residential pest control services tailored to homes across Howard County. Our local team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans built around your home’s needs. We’re committed to delivering effective solutions and dependable service backed by local expertise. Serving Annapolis Junction and surrounding communities, Aptive Pest Control is here to help you maintain a more comfortable and protected home. Contact us today for a quote and choose the pest control plan that works best for you.
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
9090 Junction Dr, Ste 1, 20701, Annapolis Junction, MD, Etats-Unis
- 14103768839
We overthink pests so you don't have to.
4,0
Bien
107 avis
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I have had 3 technicians
I have had 3 technicians. THE LAST ONE, named Brian sprayed inside and out (for roaches? Not sure) He dusted for spider webs and treated for the rodents. He was the only technition to do all of this. There is no comunication between "this time" and "next". Eventhough the technicians change. THE FIRST technician said "the next time" my home inside would be treated for rodents. MOVE ALL FURNITURE FROM THE WALL. OF COURSE I did this, OF COURSE the second technician not only did not know; he wasn't even PREPARED to treat outside(???). I have a "year"contract. I WAS LIED to by the sales person who I purchased the contract about the price of the monthly service. I have PURCHASED ON MY OWN a product called First Strike (difethialone). It appears to work. IF I had it to do over, I would have done better reserch. I am "stuck" with this for the next 10 months.
20 août 2025
Réponse de Aptive Pest Control - Baltimore
Hi Tamu,
Thank you for sharing such a detailed review. We’re glad to hear Brian provided thorough service, but it’s clear we haven’t delivered that same consistency on every visit. At Aptive, your home should be serviced with care and clear communication each time, and it’s disappointing we fell short.
The confusion regarding your service plan and the instructions you were given is also concerning. You should never feel misled about pricing or have to prepare your home only to find out a service can’t be completed as promised.
We’d like to review your account to address these concerns, ensure future services are handled properly, and clarify anything about your plan. If you’d like to go into further detail, please don’t hesitate to reach out at socialmedia@goaptive.com so we can work to make this right.
Thank you for being part of the Aptive neighborhood, we truly appreciate your trust.
-Jasmine
All of the Technicians
All of the Technicians, that came and have serviced my property, did an outstanding job and some even posted pictures afterwards. After 6 years of service, I haven’t had any problems/issues. Keep up doing what you’ve doing. Thank you so very much.
15 août 2025
Réponse de Aptive Pest Control - Baltimore
Hi Bernard and Sheryl,
Thank you for taking the time to share your experience and for trusting Aptive with your home for the past six years! We’re thrilled to hear that our service professionals have consistently done an outstanding job and that the service photos have been helpful. It’s wonderful to know that you haven’t had any problems or issues over the years, that’s exactly the kind of experience we aim to provide.
We truly appreciate your loyalty and kind words, and we look forward to continuing to protect your home for many years to come.
-Jasmine
Réponse de Aptive Pest Control - Baltimore
Hi there,
Thank you for your feedback! We’re thrilled to hear you had a great experience with Aptive. Providing reliable service and making sure our customers feel taken care of is our top priority, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
We have had troubles with mosquitoes…
We have had troubles with mosquitoes and knats for the last several months. I have voiced my concern via email, text and spoke with the person who treated my property. No one has acknowledged the issue and tried to resolve it for me. The only difference I have noticed since using Aptive is that ants are no longer an issue. Not sure it’s worth $180.00 a month.
3 août 2025
Réponse de Aptive Pest Control - Baltimore
Hi Jeanne,
Thank you for sharing your honest feedback. I understand how frustrating it must be to continue dealing with mosquitoes and gnats for months, especially after reaching out multiple times without your concerns being addressed. This is not the level of responsiveness or results Aptive strives to provide. While I’m glad to hear the ant issue has improved, I want to make sure we tackle the mosquito and gnat activity as well so you can feel the full value of your service. Please reach out to us at socialmedia@goaptive.com so we can review your account, arrange a targeted follow-up, and work toward delivering the results you were expecting. We value you as part of the Aptive neighborhood and want to make this right.
-Jasmine
HORNETS!!!!
We had a very large hornets nest that our technician
took care of. Additionally he gave us the key to keep them from returning.
24 juillet 2025
Réponse de Aptive Pest Control - Baltimore
Hi Alan,
Thank you for sharing your experience! We’re glad to hear our service professional was able to take care of the large hornets nest effectively and provide you with the key to help prevent them from returning. At Aptive, we’re committed to thorough, lasting solutions and appreciate you being part of the Aptive neighborhood.
-Jasmine
The company is efficient the people are…
The company is efficient the people are friendly. They are organized and get you taken care of.
24 juillet 2025
Réponse de Aptive Pest Control - Baltimore
Hi there,
We’re so glad to hear you’ve had such a positive experience with Aptive! Knowing that you’ve found our team to be efficient, friendly, and organized means a lot to us, as those are exactly the qualities we work hard to deliver. Thank you for being part of the Aptive neighborhood, we look forward to continuing to take great care of your home.
-Jasmine
Think twice before using this company
Original appointment was scheduled for 7/18. After technician drove by my house to service another customer in the same neighborhood I received notice that my appointment had to be canceled. I have dogs that use a doggy door at any time so I have to arrange my schedule to be present for all appointments to be able to close off the door and reopen. I lost a day to be able to do other necessary things and had to be an available to do it again on the rescheduled day of 7/22. I was also unaware that I was expected to remove the used traps from garage area as the dirty ones were left and new ones were placed next to the dirty ones. The technician the previous month never checked or replaced them. I also found the used “wet” trap for mosquitoes/ wasps/ flies? lying open in my trash can that I assume I was expected to dispose of. If I had known when my husband signed us up for this service that there was a cancellation cost I would not have agreed to this service. There was also a billing issue but that was resolved.
22 juillet 2025
Réponse de Aptive Pest Control - Baltimore
Hi Hugh,
Thank you for sharing your detailed experience with us. We truly understand how important it is to coordinate appointments around your schedule, especially with pets at home, and we’re sorry for the inconvenience caused by the rescheduling on 7/18. Your time is valuable, and we regret that it impacted your day.
Regarding the trap maintenance and disposal, we appreciate you bringing this to our attention. Proper handling of traps is a key part of our service, and it sounds like we missed the mark here. We will review this with our team to ensure clearer communication and better service going forward.
We also understand your concerns about the cancellation fee, and we apologize if this wasn’t clearly explained at signup. We aim to be transparent and will use your feedback to improve how we communicate contract details.
Thank you for acknowledging that the billing issue was resolved. If you have any further questions or need assistance, please don’t hesitate to reach out to us directly at socialmedia@goaptive.com. We appreciate you choosing Aptive and hope to make your future experiences smoother.
-Jasmine
Very good overall service over the years to the present
Regular service is comprehensive and additional attention to problem areas are invited. Technicians performing work are friendly and conscientious. Effort is made to remind the customer of application dates and availability.
19 juillet 2025
Réponse de Aptive Pest Control - Baltimore
Hi Mark,
Thank you for your detailed feedback! We’re glad to hear that our regular service is comprehensive and that our service professionals are both friendly and conscientious in their work. At Aptive, we believe in personalized care—addressing your specific concerns while keeping you informed every step of the way. We truly appreciate you being a valued member of the Aptive family and look forward to continuing to protect your home.
-Jasmine
People are very polite and…
People are very polite and professional. Internal coordination and scheduling apparatus within the company seems to be wanting. This includes passing info provided by sales on to the operations Dept. Some services indicated as available actually are not...or so technicians state. Still working out the "bugs" (sorry for pun) in the customer and service provider relationship. Hoping it works out.
18 juillet 2025
Réponse de Aptive Pest Control - Baltimore
Hi there,
Thank you for your thoughtful feedback and for recognizing the professionalism and politeness of our team. We sincerely apologize for the hiccups you’ve experienced with internal coordination and scheduling—that’s definitely an area we are actively working to improve. We understand how important seamless communication is between our sales and operations teams to provide the best service experience. Your patience as we work out these “bugs” means a lot to us, and we’re committed to making things right. Please feel free to reach out to us anytime at socialmedia@goaptive.com so we can personally ensure your concerns are addressed. We appreciate you being part of the Aptive neighborhood and look forward to delivering the dependable service you expect.
-Jasmine
Nice folks but follow up a concern
The folks from Aptive have all been very nice; however, I was told someone would be out to fix some canisters that my mower ripped (sorry about that). Not sure if this is being scheduled as I haven't heard back since last week.
9 juillet 2025
Réponse de Aptive Pest Control - Baltimore
Hi Steve,
Thank you for your kind words about our team—we’re glad to hear you’ve had positive interactions with our service professionals. We’re sorry to hear there’s been a delay in following up regarding the canisters damaged by your mower. That’s definitely something we want to address promptly.
If you don’t hear back soon, please feel free to contact us directly at socialmedia@goaptive.com so we can make sure this is taken care of without further delay.
We appreciate you being part of the Aptive neighborhood and thank you for your patience.
-Jasmine
Treatment has been successful
Treatment has been successful. A good experience all around
2 juillet 2025
Réponse de Aptive Pest Control - Baltimore
Hi Mark,
Thank you for taking the time to share your experience! We’re so glad to hear the treatment has been successful and that your overall experience with Aptive has been positive. Delivering effective solutions and making sure our customers feel cared for is what drives us every day. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of commitment.
-Jasmine
We will not use them again
They never call before coming like I asked them too. They say they'll call you back but never do. The tech never had a clue what he's supposed to be doing when he comes to the house. My mom is 90 and was so stressed out about all of this.
4 juillet 2025
Réponse de Aptive Pest Control - Baltimore
Hi there,
Thank you for taking the time to share this with us. We’re truly sorry for the ongoing communication issues and the stress it’s caused—especially for your mother. That’s not the experience we ever want our customers to have. Consistent communication, clear expectations, and compassionate service are values we take seriously at Aptive, and it’s clear we’ve fallen short here.
We’d appreciate the chance to make things right and ensure your future services are handled with the care and clarity you expect. Please reach out to us at socialmedia@goaptive.com with your service address so we can review your account and correct the breakdowns you've experienced. We value your feedback and your trust, and we’re committed to improving your experience.
-Jasmine
I would give zero stars if possible
I would give zero stars if possible. It has been a horrible experience. Response to emails is terrible. Customer service wait times is ridiculous 45 minutes to talk to someone. Spoke to 4 different supervisors trying to get the problem solved. Technician response was “pick it up yourself” tried to cancel contract said they would charge me fee to cancel even though they have not provided service promised. Please stay away from this company. Use ANYONE else
4 juillet 2025
Réponse de Aptive Pest Control - Baltimore
Hi Stacy,
We’re truly sorry to hear how disappointing your experience with Aptive has been. The long wait times, lack of responsiveness, and especially the dismissive service professional comment are completely unacceptable and not reflective of the service we’re committed to providing. You’ve clearly made every effort to get the issue resolved, and we regret that you've had to speak with multiple supervisors without getting the support you deserve.
We want to make this right. Please email us at socialmedia@goaptive.com with your service address so we can immediately review your account, understand what went wrong, and work toward a resolution that reflects our commitment to integrity and customer care. We sincerely appreciate your feedback and the opportunity to try to rebuild your trust.
-Jasmine
Réponse de Aptive Pest Control - Baltimore
Hi Taylor,
Thank you for your feedback! We’re glad to hear our team did a thorough job treating the outside of your home. At Aptive, we take pride in providing careful, effective service to help keep your home protected. We appreciate you being part of the Aptive family and look forward to continuing to serve you.
-Jasmine
I am particularly pleased with the…
I am particularly pleased with the results from using Aptive. I highly recommend their services.
7 juin 2025
Réponse de Aptive Pest Control - Baltimore
Hi Dan,
Thank you so much for sharing your positive experience! We’re delighted to hear that you’re pleased with the results from using Aptive. Delivering effective pest control and peace of mind is what we strive for every day.
We truly appreciate you being part of the Aptive family and look forward to continuing to serve you!
-Jasmine
Ants Galore!!!
I signed a contract with Aptive for two years and they never resolved my ant problem! They did cut down on the other creepy crawlies significantly. I chose not to renew as the ants are still taking up residence and I am now naming them as they are clearly my pets at this point…Currently looking for ittty bitty collars.
5 juin 2025
Réponse de Aptive Pest Control - Baltimore
Hi there,
Thanks for sharing your feedback. We’re glad to hear we helped reduce other pests, but understand how frustrating it is that the ants are still hanging around — your “itty bitty collars” comment made us smile, though!
At Aptive, we aim to fully resolve pest issues, and we’re sorry we didn’t meet that mark with your ants. If you’d like, we’d be happy to review your account and see if there’s anything more we can do.
Thanks for choosing Aptive and being part of our neighborhood. We hope you find a comfortable solution soon!
-Jasmine
We have nothing but positive remarks to…
We have nothing but positive remarks to state regarding Aptive.
5 juin 2025
Réponse de Aptive Pest Control - Baltimore
Hi there,
Thank you so much for your positive remarks about Aptive! We’re grateful to have the opportunity to serve you and appreciate you being part of the Aptive neighborhood. We look forward to continuing to provide you with reliable and effective pest control.
-Jasmine
Issue #1
Issue #1 - They only EMAIL you one (1) day before you have been placed on their schedule for service!
Issue #2 - They do not make sure that their technicians follow "special" instructions requested by the customer. This does not apply to all of their technicians, but far too many of them.
Issue #3- It appears that they have a very high employee turnover, because the BEST, most professional and efficient technicians do not seem to continue working there very long.
31 mai 2025
Réponse de Aptive Pest Control - Baltimore
Hi Karen,
Thank you for taking the time to share your detailed feedback with us. We truly appreciate your honesty and the opportunity to learn from your experience with Aptive.
We hear you on the timing of our email notifications — our goal is to keep customers informed without overwhelming their inbox, but it’s clear we need to find a better balance, and we’re reviewing how to improve this.
Regarding special instructions, we agree that every request should be respected and followed carefully. We’re sorry this hasn’t been consistent, and we’re actively working to reinforce clear communication and attention to detail across our team.
As for employee turnover, we’re grateful you’ve recognized the dedication of our top service professionals. We’re committed to building a stable, skilled team because we know that consistency directly impacts the quality of service you receive.
Thank you again for choosing Aptive. Your feedback helps us grow and improve, and we’re here to make sure your future experiences reflect the high standards you deserve.
-Jasmine
Réponse de Aptive Pest Control - Baltimore
Hi Joan,
Thank you for taking the time to share your experience with us. We sincerely appreciate your patience and understand how frustrating it must have been to wait through multiple visits for the right supplies.
At Aptive, we strive to get things right the first time, and it’s clear we missed the mark here. We’re reviewing our processes to make sure our service professionals are fully equipped to provide efficient and effective treatments from the start.
Your feedback is invaluable in helping us improve, and we hope to have the chance to deliver a smoother experience for you in the future. Thank you for choosing Aptive — we truly value your business.
-Jasmine
Where's the results
After 3 visits I'm still seeing a lot of insect infestation on my property
31 mai 2025
Réponse de Aptive Pest Control - Baltimore
Hi there,
Thank you for sharing your experience. At Aptive, we genuinely want to help you get the pest control results you expect and deserve. I’m sorry to hear that after three visits you’re still dealing with a significant insect issue—that’s definitely not the experience we aim to provide.
We’d like to make this right by having a service professional reassess your property to tailor a more effective solution for your specific situation. Please reach out to our team directly at socialmedia@goaptive.com so we can prioritize your case and ensure you receive the attention and results Aptive stands for.
Your satisfaction matters to us, and we appreciate the opportunity to improve your experience.
-Jasmine
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