Salesperson was fantastic and the technician I saw on the first day was very attentive and explained things, I.e. couldn’t treat the lawn because I let my chickens free range and they couldn’t spray w... Voir plus
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Établissement
Changer d'établissement2525 East Royalton Rd, 44147 Broadview Heights, OH, US
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Lisez les avis des autres
Excellent Customer Service. Patrick did an excellent job and made sure it was done thoroughly and was thoughtful enough to let me know everywhere he treated and areas of concern. Thank you for getting... Voir plus
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I was thoroughly impressed. I called Aptive to inform them that I had wasp nests forming in my doorway. They sent out a representative the next day. He removed the nests and found more within my... Voir plus
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From the initial introduction, our experience with Aptive has been great so far. The signup process and our first couple of treatments have gone smoothly. Very pleased with the service and team member... Voir plus
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À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
2525 East Royalton Rd, 44147, Broadview Heights, OH, Etats-Unis
- 12166771645
We overthink pests so you don't have to.
4,6
Excellent
229 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Aptive documents their work and give us pictures.
We are not home many of the times when Aptive comes to do our service. They perform the service and leave us a summary of the work as well as pictures of the areas that they treated. That makes us comfortable that the work was done and done correctly.
12 avril 2025
Réponse de Aptive Pest Control - Cleveland
Hi Dan,
We’re so glad to hear that the updates and pictures we provide after each visit help you feel confident in the service we’ve provided! At Aptive, we understand that it’s important to have peace of mind even when you're not home, and we’re thrilled to know that our communication and thoroughness are meeting your needs. Thank you for your continued trust in us!
-Jasmine
Very Professional
My technician was very professional and knowledgeable. I’ve been using Aptive for several years and have never had any problems.
24 avril 2025
Réponse de Aptive Pest Control - Cleveland
Hi Mark,
Thank you so much for your kind words and for being a valued Aptive customer for several years! We're thrilled to hear that your service professional provided professional and knowledgeable service, and we're so happy to know you've had a consistently positive experience with us. We truly appreciate your continued trust in Aptive, and we're always here to ensure your home stays comfortable. Please don't hesitate to reach out if you ever need anything in the future!
-Jasmine
Unpleasant and Overly Aggressive Sales Tactics
The door-to-door salesperson who showed up at my home was overly pushy and took far too long to come to terms with the fact that I was not interested in signing a contract. My interaction with him (the most uncomfortable one I've had with a door-to-door salesperson) makes me completely uninterested in considering Aptive in the future. Some of his comments and questions were irrelevant, unnecessary, and as was the case with a previous reviewer on Google (Danielle Corrin), disrespectful towards women. When I made it clear that I don't make decisions like signing pest control contracts without discussing with my wife first, his response to attempt to get me to sign something immediately was "if there's one thing I know about the ladies, it's that they don't like bugs and they like a good deal", and "you have a mortgage and car payments, this is just pest control, man". At one point, he even asked me to go get my credit card, and no salesperson has ever said that to me before. Nor has any salesperson before this one ever asked me where I'm from. I understand that there's always going to be an element of pushiness with this sales approach and it can often yield success, but my honest feedback to Aptive would be to examine the potential detrimental impact going about this without sufficient tact can have on their business.
30 avril 2025
Avis spontané
Réponse de Aptive Pest Control - Cleveland
Hi Sailesh,
Thank you for sharing this detailed and important feedback. We're truly sorry for the uncomfortable and unacceptable experience you had during your interaction with our sales representative. What you described does not reflect the standards we hold at Aptive -- professionalism, respect, and courtesy should always come first, and comments like the ones you mentioned are not okay.
We sincerely appreciate you bringing this to our attention, and we're actively addressing this behavior with the appreciate team. Feedback like yours is crucial in helping us improve and ensure our team members represent Aptive in the right way. We understand your decision and only wish your experience had been better. Thank you again for speaking up.
-Jasmine
I highly recommend Aptive Environmental!
He was very professional. Very sweet. Asked me if I had any questions or problem areas. Told me what he would be doing. And sent me pictures of what he did. I highly recommend him because of his personality and professionalism.
19 avril 2025
Réponse de Aptive Pest Control - Cleveland
Hi Steven and Sandy,
Thank you so much for the kind words and thoughtful feedback! We're thrilled to hear that your service professional made such a positive impression through both his professionalism and personality. It means a lot to know he took the time to communicate clearly and make sure you felt informed and cared for. We're grateful to have you as part of the Aptive family and appreciate your recommendation!
-Jasmine
Great company
I have used Aptives services for 5 years. I have had no insect problems since they began. The great part is the knowledge, professionalism and friendliness of the technicians. They are incredible.
12 avril 2025
Réponse de Aptive Pest Control - Cleveland
Hi Mary,
Thank you so much for being such a loyal Aptive customer for the past five years! We're so happy to hear that our service has kept your home comfortable and that our service professionals have consistently provided you with the knowledge, professionalism, and friendliness that we strive for. We truly appreciate you taking the time to share your experience and for being a valued part of the Aptive family.
Looking forward to continuing to serve you in the future!
-Jasmine
Réponse de Aptive Pest Control - Cleveland
Hi Maxine,
Thank you for sharing your feedback! We’re happy to hear that you found our representatives to be competent. At Aptive, we strive to provide knowledgeable and professional service every time, and we’re grateful for the opportunity to serve you. Your satisfaction means a lot to us, and we appreciate you being part of the Aptive family!
-Jasmine
5 Star Great job excellent pest control…
5 Star Great job excellent pest control man ,I can't think of anything he could have done better.Sorry but I can't remember his name, I'm terrible about remembering names
29 avril 2025
Réponse de Aptive Pest Control - Cleveland
Hi Judy and Don,
Thank you so much for the 5-star review! We’re thrilled to hear that our service professional did such a great job with your pest control service. We understand that remembering names can be tricky, but we truly appreciate you taking the time to share your positive experience with us. At Aptive, we’re always here to provide top-notch service and ensure your home stays comfortable!
-Jasmine
Good Technicians
The technicians are happy to explain what they are about to do. They are always very respectful of my property.
3 avril 2025
Réponse de Aptive Pest Control - Cleveland
Hi Gwendolyn,
Thanks so much for the kind words! We're so glad to hear that our Aptive service professionals have been respectful and communicative during their visits. Making sure you feel informed and your property is well care for is a top priority for us. We truly appreciate you being a part of the Aptive family!
-Jasmine
Sam is a great representative of the…
Sam is a great representative of the company ! Friendly personable goes out of his way to help the customer. Besides this he does a great job of keeping the bugs out of our house ! Would highly recommend him & Aptive.
3 avril 2025
Réponse de Aptive Pest Control - Cleveland
Hi Linda,
Thanks so much for the kind words! We're thrilled to hear that Sam made such a great impression -- he really does go above and beyond, and we're lucky to have him representing Aptive. It means a lot to know you feel taken care of and that your home is staying comfortable! We truly appreciate the recommendation and are grateful to have you as part of the Aptive family.
-Jasmine
Andrew found we had carpenter ants
Andrew found we had carpenter ants. He explained what he was going to do to address the problem along with doing his normal applications for this month. He put his booties on over his shoes without me even requesting it! Great job Andrew!
2 avril 2025
Réponse de Aptive Pest Control - Cleveland
Hi Denis,
Thank you so much for sharing your experience! We're so glad Andrew was able to spot the carpenter ant issue and walk you through the steps to treat it. It's awesome to hear he went above and beyond -- even slipping on those booties without being asked! At Aptive, we're all about the little things that make a big difference, and we're lucky to have Andrew on our team. We appreciate you being part of the Aptive family!
-Jasmine
The service people are conscientious
The service people are prompt, attentive to detail, and very conscientious!
14 mars 2025
Réponse de Aptive Pest Control - Cleveland
Hi Dale,
Thank you so much for the kind words! We're thrilled to hear that our service professionals have been prompt, detail-oriented, and conscientious during your visits. That's exactly the level of care we strive for at Aptive. We're grateful to have you as part of the Aptive family and are always here to help however we can!
-Jasmine
Josiah was great he explained things…
Josiah was great he explained things and did a good job. Can I have him all the time because the last one sprayed the windows outside and I had to clean them off really good.
27 mars 2025
Réponse de Aptive Pest Control - Cleveland
Hi Kathy,
Thank you for the wonderful feedback! We're so glad to hear that Josiah provided you with great service and took the time to explain everything. We understand how important attention to detail is, and we're grateful that Josiah met your expectations. While we can’t guarantee specific service professional every time, we’ll do our best to ensure that your future experiences are just as smooth and thorough. We truly appreciate your trust in Aptive, and we're here whenever you need us!
-Jasmine
Love that treatment is always on time…
Love that treatment is always on time and quick snd completely outdoors.
9 avril 2025
Réponse de Aptive Pest Control - Cleveland
Hi Mimi,
Thank you for the great feedback! We're so happy to hear that you appreciate our punctuality and efficient outdoor treatments. At Aptive, we strive to make pest control as convenient and effective as possible for you. If you ever need anything else, we're here for you!
-Jasmine
As always we were pleased with our…
As always we were pleased with our service and our Tech! Always professional and thorough! Who can ask for more!! THANKYOU most kindly.
31 mars 2025
Réponse de Aptive Pest Control - Cleveland
Hi Sherrie,
Thank you so much for your kind words! We're thrilled to hear that you consistently have a great experience with your service professional and service. At Aptive, being professional and thorough is just part of how we show we care, and we're so grateful to have you as part of the Aptive family. Your support truly means a lot -- thank you most kindly right back!
-Jasmine
The treatments appear to work
Aptive performed their pest control applications on time and worked with me in it was inconvient.
3 avril 2025
Réponse de Aptive Pest Control - Cleveland
Hi Leonard,
We are so glad to hear that our team was able to work with your schedule and provide timely service! At Aptive, we know convenience matters, and we always strive to make pest control as hassle-free as possible. Thanks for sharing your experience -- we appreciate you being a valued part of the Aptive neighborhood!
-Jasmine
Friendly and thorough as always
2 avril 2025
Réponse de Aptive Pest Control - Cleveland
Hi Clayton,
Thank you so much for your kind words! We are thrilled to hear that our team continues to provide friendly and thorough service. At Aptive, we always strive to deliver the best experience possible, and it is great to know that we have been able to meet your expectations.
If there is anything else you need, please do not hesitate to reach out!
-Jasmine
I reviewed the most recent application…
I reviewed the most recent application by the pest control technician.
Please review and respond to the review that was sent.
21 mars 2025
Réponse de Aptive Pest Control - Cleveland
We appreciate you taking the time to share your feedback, Jill. We're so sorry to hear there were any concerns with the recent treatment. Please contact us at socialmedia@goaptive.com including your account details as well as any other information you'd like to include, and we would be happy to help with anything needed. We're here for you!
-Alexis
They have done all we have asked and…
They have done all we have asked and more. They have explained everything they do. Very professional. We have no complaints. And no spiders lol. Thank you for your great service
16 janvier 2025
Réponse de Aptive Pest Control - Cleveland
Hi Ruth,
Thank you so much for your wonderful feedback! We're thrilled to hear that we’ve met your expectations and that our team has been able to address all of your needs, going above and beyond. It’s great to know that the thorough explanations and professional service made a difference for you—and we’re especially happy to hear there are no more spiders around! We truly appreciate your trust in Aptive, and we look forward to continuing to keep your home comfortable!
-Jasmine
These people are great
Well...Everyone that has come to my house has been friendly and polite. They tell me what they plan to do, and what they actually did. I will also say, that since we have had your services, we have not seen ANY bugs in the house or garage. I am quite impressed.
25 mars 2025
Réponse de Aptive Pest Control - Cleveland
Thank you for your kind words, Lisa! We're thrilled to hear that you've been happy with our services and the friendly demeanor of our team. We strive to provide clear communication and effective solutions, so we're pleased to know our efforts have resulted in a home with fewer pests. We appreciate you being a part of the Aptive neighborhood!
-Alexis
Réponse de Aptive Pest Control - Cleveland
We're thrilled to hear about your positive experience, Gail. We appreciate your kind words about Sam's professionalism and dedication to providing excellent service. Thank you for being the best part of Aptive!
-Alexis
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