I have a contract with Aptive for a monthly rate. They increased the monthly rate by $50 per month while under contract and would not allow me to cancel the contract without a cancellation fee and... Voir plus
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Établissement
Changer d'établissement5020 Ritter Road, Suite 207, 17055 Mechanicsburg, PA, US
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Lisez les avis des autres
Gus did a wonderful job servicing our property including spraying the entire lawn for gnats, ticks and other pests. Sprayed around the perimeter of the house, garage and shed. He was very friendly, co... Voir plus
L'entreprise a répondu
We started our monthly service approx 10 mos ago. They have always been on time, professional and genuinely interested in our observations and needs. Every tech has been polite, knowledgeable and... Voir plus
L'entreprise a répondu
Technician is dependable. He gives a heads up call 30 minutes before arrival and comes within that time. He is aware of my specific needs and his work is thorough. When spraying he is cautious around... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
5020 Ritter Road, Suite 207, 17055, Mechanicsburg, PA, Etats-Unis
- 17176475239
We overthink pests so you don't have to.
4,3
Excellent
68 avis
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Increase Rate While Under Contract
I have a contract with Aptive for a monthly rate. They increased the monthly rate by $50 per month while under contract and would not allow me to cancel the contract without a cancellation fee and would not honor the original rate.
The service they provide is of quality, but the customer service at headquarters / business management is horrible given the experience above.
1 octobre 2025
Réponse de Aptive Pest Control - Harrisburg
Hi Danielle,
Thank you for taking the time to share your experience. I’m sorry to hear about the frustration regarding pricing changes and the difficulty you experienced with contract expectations, especially while you were still under agreement.
We understand how important consistency and transparency are when it comes to pricing and service commitments, and I can see why this situation would feel disappointing even if you were satisfied with the service quality itself.
We’d appreciate the opportunity to review your account and walk through the details with you directly to ensure everything is clear and properly addressed. Please reach out to socialmedia@goaptive.com at your convenience so our team can look into this further and work toward a resolution.
-Jasmine, Aptive Care Team
Réponse de Aptive Pest Control - Harrisburg
Thanks for sharing, Tom and Cindy! We’re really glad to hear that our service professional was both friendly and efficient during the treatment. Providing quality service while respecting our customers’ time is something our team strives for every day. We appreciate the opportunity to handle your pest control needs and are so grateful to have you as a part of Aptive!
-Alexis, Aptive Care Team
Expert Service by Gus
Gus did a wonderful job servicing our property including spraying the entire lawn for gnats, ticks and other pests. Sprayed around the perimeter of the house, garage and shed. He was very friendly, courteous and thorough.
4 juin 2026
Réponse de Aptive Pest Control - Harrisburg
Hi Randy & Pat,
We really appreciate you sharing this feedback, and it’s great to hear Gus provided such a thorough and friendly service. From treating the lawn for gnats, ticks, and other pests to carefully spraying the perimeter of your home, garage, and shed, it sounds like he had everything handled with care.
At Aptive, our goal is always to leave things fully handled so you can feel confident your home is protected. We’ll make sure Gus hears your kind words, and we truly appreciate you choosing Aptive.
-Jasmine, Aptive Care Team
Great service every time
Great service every time, would recommend anyone that have the need to request additional information.
29 mai 2026
Réponse de Aptive Pest Control - Harrisburg
Hi Mario,
We really appreciate you taking a moment to share this. It’s great to hear you’ve consistently received great service and that you’d feel comfortable recommending Aptive to others looking for additional information.
At Aptive, we aim to make every experience straightforward, helpful, and dependable so you always feel supported when you need us. Thanks for choosing Aptive, we’re glad to know you feel like we’ve got this handled for you.
-Jasmine, Aptive Care Team
All was accomlished to may satisfaction.
29 mai 2026
Réponse de Aptive Pest Control - Harrisburg
It's great to hear that you're satisfied with the treatment provided, John Gula! Our goal is to provide the best service possible every time we're at your home, and knowing your needs are being handled with the high level of care you deserve means a lot to us. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Great customer service
Tony listened to my concerns then addressed them. I appreciate the follow-up message with photos. Thanks
20 mai 2026
Réponse de Aptive Pest Control - Harrisburg
Hi there,
Thank you for the thoughtful feedback. We’re glad Tony listened to your concerns, addressed them, and followed up with photos, that is exactly the kind of service we want handled well at Aptive. We appreciate you choosing Aptive.
-Jasmine, Aptive Care Team
Réponse de Aptive Pest Control - Harrisburg
Hi Karl,
Thank you for taking the time to share this, and I’m very sorry to hear about your concerns regarding the agreement and how the enrollment process was handled. I can understand why this would feel upsetting, especially when there’s uncertainty around what was agreed to.
At Aptive, we take these concerns seriously and aim for everything to be clearly explained and fully handled in a transparent way. Please reach out to socialmedia@goaptive.com directly so we can review your account and make sure this is properly handled.
-Jasmine, Aptive Care Team
Very inconsistent work performance
Very inconsistent work performed by the various techs. Some were excellent, while others overlooked some of the routine responsibilities.
Inexplicable and inefficient scheduling of techs. There were days my neighbor (who has also cancelled his service with Aptive) had a different tech at a different time than me, BUT ON THE SAME DAY as me. The most basic business efficiency
would seem to have one tech handle the
two properties consecutively.
I spoke to two different managers about issues, months apart. I made only one request that would have kept me an Aptive customer: promise me that only Nate or Chris will service my property in the future. “We can’t promise that,” I was told. OK, then I will not be renewing service when my contract expires.
It would have been so simple to keep me an Aptive customer. (One of those two techs told me that he has customers that ONLY he services. So, it actually CAN be done.
15 mai 2026
Réponse de Aptive Pest Control - Harrisburg
Hi Dale,
We really appreciate you taking the time to share this detailed feedback, and I’m sorry to hear your experience with consistency and scheduling didn’t meet expectations. That’s not the level of reliability we aim for at Aptive.
We understand how important it is to feel confident in both the service quality and who is coming to your home, especially when you’ve had service professionals you preferred. Your concerns around consistency and scheduling are taken seriously and will be reviewed.
As always, we’ve got this handled when it comes to addressing feedback like this and improving our service experience. Please reach out to socialmedia@goaptive.com so we can look into this further and better understand your concerns.
-Jasmine, Aptive Care Team
Réponse de Aptive Pest Control - Harrisburg
Thanks for sharing your feedback with us, Robert. I’m sorry to hear the cancellation process has felt difficult and frustrating. We understand how important it is for account changes to be straightforward and clearly handled.
Please send your service address and any details regarding your cancellation attempts to socialmedia@goaptive.com so the team can review your account further. We'd be happy to help in any way we can!
-Alexis, Aptive Care Team
Réponse de Aptive Pest Control - Harrisburg
We’re so glad to hear you received excellent service from our team, Jim! Providing reliable, high-quality care is always our goal for every treatment. We truly appreciate you being a part of Aptive and trusting us to handle your pest control needs!
-Alexis, Aptive Care Team
Réponse de Aptive Pest Control - Harrisburg
It's great to hear that you found our service thorough, efficient, on time, and polite, Carol! We pride ourselves on ensuring that every aspect of our service is handled with the utmost care and professionalism. Your satisfaction is our top priority, and your kind words reaffirm that we're on the right track. We look forward to continuing to serve you with excellence. Thanks for being the best part of Aptive!
-Alexis
Wonderful service and a truly enjoyable outcome
We started our monthly service approx 10 mos ago. They have always been on time, professional and genuinely interested in our observations and needs. Every tech has been polite, knowledgeable and efficient. Last summer we had our most enjoyable outdoor experience ever. They treat out home interior as well and always discuss out past month ask if we have noticed any issues. They are genuine, caring and have always done an incredible job. We have butterflies, and hummingbirds in abundance ...and a definite drop in wasp and nuisance pests outdoors.
11 avril 2026
Réponse de Aptive Pest Control - Harrisburg
We really appreciate you taking the time to share such a thoughtful review, Donna! It’s wonderful to hear that over the past 10 months, our service professionals have consistently been on time, professional, and attentive to your observations and needs. We’re especially glad they’ve taken the time to listen, check in on how things have been going, and provide knowledgeable, efficient care both inside and outside your home.
It’s great to know you were able to enjoy your outdoor space last summer and still see butterflies and hummingbirds thriving while also noticing a reduction in wasps and other nuisance pests. That balance is exactly what we aim for! Thanks for being the best part of Aptive.
-Alexis
Staff was great and heard my needs
9 avril 2026
Réponse de Aptive Pest Control - Harrisburg
Hi there,
Really appreciate you sharing this. We’re glad to hear our Aptive team took the time to listen and make sure your needs were heard, that kind of attention really matters to us. We’ll be sure to pass your feedback along to the team, and we’re grateful for the trust you’ve placed in us. As always, we’ve got this handled so you can feel confident things are being taken care of the right way.
-Jasmine
Still have ants at the same area of my…
Still have ants at the same area of my home. I pay $105.00 a month and have had absolutely no positive results. Will be canceling my contract!!!
31 mars 2026
Réponse de Aptive Pest Control - Harrisburg
Hi Timothy,
We’re very sorry to hear that your ant issue hasn’t improved and completely understand your frustration. At Aptive, we take pride in handling every pest concern carefully, and it’s clear we fell short in your experience. Your feedback is important, and we’d like the opportunity to review your account and see what can be done to make this right. Please reach out to us at socialmedia@goaptive.com so we can discuss your situation and ensure that if you give us another chance, the service you were promised is fully handled.
-Jasmine
The crew was prompt and friendly
The crew was prompt and friendly. The service was done efficiently and was explained thoroughly prior to its application.
4 avril 2026
Réponse de Aptive Pest Control - Harrisburg
We love hearing this, Joe!. It’s great to know the crew arrived promptly, provided friendly service, and took the time to clearly explain everything before getting started. We’re also glad the work was completed efficiently and met your expectations! Thanks for being the best part of Aptive.
-Alexis
All agents polite
Over the last couple years, we have had a number of different pest control people from Aptive.. They have all been polite, efficient and knowledgeable.
3 avril 2026
Réponse de Aptive Pest Control - Harrisburg
We love hearing that our team has consistently provided you with polite, efficient, and knowledgeable service over the years, Jay! Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best possible service. If there's anything more we can do for you, please don't hesitate to reach out. Thanks for being the best part of Aptive!
-Alexis
Technician is dependable and thorough
Technician is dependable. He gives a heads up call 30 minutes before arrival and comes within that time. He is aware of my specific needs and his work is thorough. When spraying he is cautious around my fish pond. He is personable when answering my questions and freely gives helpful information.
31 mars 2026
Réponse de Aptive Pest Control - Harrisburg
Hi there,
Thank you for taking the time to share your experience and for being part of the Aptive community! We’re thrilled to hear that our service professional is dependable, thorough, and attentive to your specific needs, especially taking extra care around your fish pond. It’s also great to know he provides helpful information and makes communication so easy and personable.
At Aptive, we take pride in making sure every detail is handled with care, so you can feel confident your home is protected and well looked after. Thank you for trusting us to keep things handled around your home!
-Jasmine
Réponse de Aptive Pest Control - Harrisburg
Hi Dana,
Thank you for sharing your feedback! I’m glad to hear Tony provided a great experience, that kind of professionalism and attention is exactly what we aim for at Aptive.
We make sure every service is fully handled, so you can feel confident your home is protected. We truly appreciate you choosing Aptive and being part of our neighborhood. You can always count on us, we’ve got it handled!
-Jasmine
What makes Aptive a good fit for me
What makes this company a good fit for me is their promptness, thoroughness, and courtesy. They always arrive when they say they will with a heads up on when they will arrive. I like that. They go about the job in a thorough manner. How do I know that? Because the house has been virtually bug-free since we’ve been using them. And every one of the techs I’ve met and dealt with has been courteous and professional. For me, that makes them a keeper!
9 mars 2026
Réponse de Aptive Pest Control - Harrisburg
Hi there,
Thank you so much for taking the time to share such thoughtful feedback, we truly appreciate it. It’s wonderful to hear that our promptness, thoroughness, and courteous service have made a difference for you and your home. Knowing that your house has been protected and that our team consistently delivers professional, attentive service is exactly why we do what we do at Aptive. We’re grateful to have you as part of the Aptive family and look forward to continuing to provide the dependable service you can count on.
-Jasmine
My experience
The technician did a good job of hitting all the areas that have the most bug traffic. Everyone that has been to my house has been very professional and courteous.
1 mars 2026
Réponse de Aptive Pest Control - Harrisburg
Hi Valerie,
Thank you for taking the time to share your experience! We’re glad to hear that our service professional was thorough in addressing the areas with the most bug activity and that every team member who has visited your home has been professional and courteous.
At Aptive, we take pride in providing thorough, reliable service while ensuring our customers feel respected and informed. Your feedback means a lot, and we truly appreciate your trust in us to keep your home protected.
-Jasmine
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