I've been a customer of Aptive for over 10 years. The professionals that. come to our home are friendly and willing to listen to any pest issues we may have, plus they will come out anytime outside o... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Courteous and efficient staff that work around our needs and inform us of potential issues so we are never disturbed by unwanted guests. Justin was great!
L'entreprise a répondu
Scheduling service is a problem. The company sets an appointment & sends an email or text telling you what day but no time window. I have called and complained several times because I need the time at... Voir plus
L'entreprise a répondu
Yesterday the termite inspector came to check the stations at my home. He didn't have a record of all the stations particularly inside my home. He opened and monitored activity in his annual visit.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
5450 E Washington St, Ste 1, 85034, Phoenix, AZ, Etats-Unis
- 16232679696
We overthink pests so you don't have to.
4,3
Excellent
113 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Courteous and efficient staff
Courteous and efficient staff that work around our needs and inform us of potential issues so we are never disturbed by unwanted guests. Justin was great!
12 mai 2026
Réponse de Aptive Pest Control - Phoenix
Thank you for sharing your experience with us, K! We’re really glad to hear that our team has been courteous and efficient, and that they’ve been able to work around your needs while keeping you informed of any potential issues. It’s also great to hear Justin provided such a positive experience. He’ll appreciate the recognition! We truly appreciate you choosing Aptive to handle your needs, and we look forward to continue protecting your home from pests for years to come!
-Alexis, Aptive Care Team
Always available
I've been a customer of Aptive for over 10 years. The professionals that. come to our home are friendly and willing to listen to any pest issues we may have, plus they will come out anytime outside our quarterly service to take care of a pest control issue that may occur free of charge. Their work is guaranteed.
8 mai 2026
Réponse de Aptive Pest Control - Phoenix
Hi Michele,
Thank you so much for being a loyal Aptive customer for over 10 years, that truly means a lot to our team! We’re really glad to hear our service professionals continue to be friendly, attentive, and responsive whenever pest concerns come up.
It’s great to know the flexibility of our service and guarantee has helped give you peace of mind, that’s exactly what we aim for. At Aptive, we work hard to make sure your home is always handled with care and that you feel supported well beyond the scheduled visits.
We truly appreciate your long-standing trust and look forward to continuing to serve you!
-Jasmine, Aptive Care Team
Great communication with excellent…
Great communication with excellent customer service. They listen to what services I want and they tell me what I need. Pricing is excellent, and the technicians are well-informed and very savvy.
8 mai 2026
Réponse de Aptive Pest Control - Phoenix
We really appreciate your feedback, Marc! We're thrilled to hear you had such a positive experience. Our team is dedicated to ensuring that every interaction is marked by excellent communication and customer service, so it's wonderful to know that we’ve got this handled for you. We pride ourselves on listening to our customers' needs and providing informed, savvy solutions at competitive prices. It's always a pleasure to treat your home, and we look forward to continuing to serve you with the same level of excellence.
-Alexis, Aptive Care Team
Scheduling service is a problem
Scheduling service is a problem. The company sets an appointment & sends an email or text telling you what day but no time window. I have called and complained several times because I need the time at least down to a 1/2 day window. They schedule that way while I am on the phone but rarely meet the appointment time. I called and scheduled all appointments for the year, it worked for the first two appointments then I received a text telling me a date for my next appointment that wasn't what was scheduled. I will change companies if this can't be resolved before my next service.
21 avril 2026
Réponse de Aptive Pest Control - Phoenix
Hi Andy and Denise,
Thank you for taking the time to share this detailed feedback, and I’m really sorry for the frustration this has caused. I can understand how important it is to have reliable scheduling and clear time expectations, especially when you’re trying to plan your day around a service visit.
At Aptive, we want scheduling to feel simple and dependable, not inconsistent or confusing. What you’ve described is not the experience we aim to provide, and I’d like to help get this properly reviewed so it can be corrected. Please reach out to us directly at socialmedia@goaptive.com so we can look into your appointment history and work toward a scheduling approach that actually fits your needs. We take this seriously, and we want to make sure it’s fully handled moving forward, we’ve got this handled for you.
-Jasmine, Aptive Care Team
The staff do good work when providing…
The staff do good work when providing their pest control procedures, all areas are sprayed as requested and am always asked if we are seeing a specific type of bug or spiders to make sure the proper are treated
2 mai 2026
Réponse de Aptive Pest Control - Phoenix
We’re really glad to hear the team has been thorough in treating the areas you requested and that they take the time to ask about any specific pest concerns, Paul. That attention to detail and communication helps ensure the service is properly tailored to your home, and we're so happy that stood out to you. We appreciate your feedback and the opportunity to help handle your pest concerns. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Réponse de Aptive Pest Control - Phoenix
We love to hear this, Grace! It's wonderful to know that our treatments have been handling the pest issues you were experiencing. Your satisfaction means a lot to us, and we really appreciate having you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Service man was efficient!
The serviceman was very nice to answer all my question. He was efficient.
22 avril 2026
Réponse de Aptive Pest Control - Phoenix
Hi Nancy,
We really appreciate you taking the time to share this, it’s great to hear your service professional was friendly and took the time to answer all your questions. Being both efficient and communicative is exactly what we aim for at Aptive, so it’s great to know that came through during your visit. Thanks again for choosing Aptive and being part of the neighborhood, we’ve got it handled and we’re always here if you need anything.
-Jasmine
Réponse de Aptive Pest Control - Phoenix
Hi Connie,
Thanks so much for sharing this, we really appreciate the kind feedback and are glad to hear your Aptive experience has been thorough, respectful, and dependable. That’s exactly the standard we strive for on every visit, making sure your home is cared for and everything is handled with attention and consistency from start to finish. We appreciate you choosing Aptive, and we’re always here to keep things handled for your home whenever you need us.
-Jasmine
Reliable, Thorough, and Professional Service!!
Aptive Pest Control consistently delivers exceptional service. Their team is professional, friendly, and highly attentive to detail. Communication is always clear and timely, and the post-service photos are an excellent added touch that really sets them apart. Highly recommend!!!
7 avril 2026
Réponse de Aptive Pest Control - Phoenix
We truly appreciate you sharing such a thoughtful review, Allie. It’s wonderful to hear that the team’s professionalism, attention to detail, and clear communication have stood out, and we’re glad the post-service photos have been a helpful touch. Your recommendation means a great deal to us. Thank you for choosing Aptive to handle your pest concerns. We’re grateful to have you with us!
-Alexis
Annual termite inspection
Yesterday the termite inspector came to check the stations at my home. He didn't have a record of all the stations particularly inside my home. He opened and monitored activity in his annual visit. I called more than once to get this appointment, so I wasn't sure if all departments communicated well. But at last, we connected.
14 avril 2026
Réponse de Aptive Pest Control - Phoenix
Hi Arlene,
Thank you for sharing this feedback. We’re glad the inspection was ultimately completed and you were able to connect with our team, but we understand how frustrating it must have been to make multiple calls and feel like communication between departments wasn’t as smooth as it should be. That’s not the experience we want for you with Aptive.
We also appreciate you noting the concern about station records and clarity during the visit. Our goal is always to make sure your service is fully handled from scheduling through inspection, and we truly value you bringing this to our attention.
-Jasmine
Agent came to the home
Agent came to the home, claimed to have called us to notify us he was there and we never received a call. Claimed to have arrived at 8a. My husband and I were at a medical procedure of mine. We did not receive any calls or messages until we left my procedure at 8:50a. Then all at once his messages came through. When I pointed out that neither of us received a call he blamed it on his cell not receiving service at our home. I dont understand how this is acceptable.
14 avril 2026
Réponse de Aptive Pest Control - Phoenix
Hi Lori and Dominic,
Thank you for sharing this, and we’re truly sorry for the frustration this caused. Not receiving timely communication, especially when you were away at a medical procedure, is understandably upsetting and not the experience we want for you with Aptive.
We also hear your concern about the lack of clarity around the call and message timing. Even if there were service or connectivity issues, you should still feel fully informed and confident about when your appointment is happening. That’s something we take seriously, because your time and peace of mind should always be properly handled.
We’d appreciate the opportunity to look into this visit more closely and make sure it’s addressed the right way. Please reach out to us at socialmedia@goaptive.com so we can review your account and work toward a better experience moving forward.
-Jasmine
complete and excellent
Asked what we needed done and about any special issues, listened and did exactly what we had discussed.
11 avril 2026
Réponse de Aptive Pest Control - Phoenix
Hi Stan,
Thank you for sharing this great feedback! We’re really glad to hear your Aptive service professional took the time to ask the right questions, listen closely, and complete the work exactly as discussed.
That kind of communication and follow-through is exactly what we strive for, making sure every visit is tailored to your home’s needs so everything feels handled with care and precision. We truly appreciate you trusting us to take care of it!
-Jasmine
Réponse de Aptive Pest Control - Phoenix
We're so glad that our service professionals consistently meet expectations and provide reliable care during each visit, Cindy! That kind of consistency is something we truly value, and we're glad it stood out. Thank you for being a valued part of Aptive and for choosing us to handle your pest concerns!
-Alexis
Réponse de Aptive Pest Control - Phoenix
Hi Jody,
Thanks for taking a moment to leave a note, we really appreciate it. At Aptive, our service professionals are focused on showing up with professionalism and care on every visit, and we’re always working to make each experience better. We’ve got this handled, and we’re here whenever you need us.
-Jasmine
Very Thorough Service
Our pest control specialist is very professional and thorough; he addresses any concerns we have. We have no pest problems!
2 avril 2026
Réponse de Aptive Pest Control - Phoenix
Hi Tina,
Thank you for sharing your experience! We’re thrilled to hear that your service professional has been professional, thorough, and attentive to your concerns. At Aptive, we take pride in making sure every detail is carefully handled, and it’s wonderful to know your home is staying protected. We truly appreciate you being part of the Aptive family!
-Jasmine
Réponse de Aptive Pest Control - Phoenix
Thanks for sharing this, Mike and Robin! We’re delighted your service visit went smoothly and met your expectations. Our team works hard to provide consistent, reliable, and professional care for every home. From detailed treatments to clear communication, we want every visit to leave you confident that your home is well protected. We really appreciate you trusting Aptive to handle your pest control needs!
-Alexis
These guys know what they are doing
These guys know what they are doing. I feel comfortable that I will not have any bug or critter problems at my home
24 mars 2026
Réponse de Aptive Pest Control - Phoenix
Hi Ramon,
Thank you for sharing your experience! We’re so glad to hear you feel confident and at ease in your home. At Aptive, we take pride in making sure every pest concern is handled with care and expertise, you can rest assured that we’ve got this handled.
-Jasmine
Scheduling didn't happen due to…
Scheduling didn't happen due to software upgrades it showed as a reschedule but it has been 4 mo( end Nov to end of Mar) since last maintenance, can't log into website.
25 mars 2026
Réponse de Aptive Pest Control - Phoenix
Hi there,
Thank you for sharing your feedback. We completely understand how frustrating this experience must have been and apologize for the delay in your service and the difficulty accessing your account. At Aptive, we strive to make sure every service is properly handled, from scheduling to treatment, and we regret that we fell short this time.
Please reach out to us directly at socialmedia@goaptive.com so we can get your account updated, schedule your next service, and ensure everything is properly handled moving forward. We want to make this right and get your home back on track.
-Jasmine
Réponse de Aptive Pest Control - Phoenix
Hi John,
Thank you for sharing your experience! We’re glad to hear that our team has consistently been courteous and punctual. At Aptive, we take pride in making sure every visit is handled professionally and efficiently, so our customers can feel confident their home is well cared for. We truly appreciate you choosing Aptive and trusting us to keep your home protected.
-Jasmine
No shows
Three times in three days we have been blown off.
Scheduled for 3/25. No show
I called 3/26. They acknowledged they messed up. Rescheduled for 3/27 in the am. No show
Called 3/27 and was told they would absolutely come 3/27 around 5:00 pm. No show
Just do what you said you would do.
Called 3/28. No one available today, will come 3/30. We’ll see
28 mars 2026
Réponse de Aptive Pest Control - Phoenix
Thank you for sharing this with us, Pete! It's disheartening to hear about the repeated missed appointments and the lack of communication. We understand how frustrating and disruptive it is to plan around multiple scheduled visits that don’t happen as promised, especially after being reassured they would be completed, and that's absolutely not what we want for you.
Please email socialmedia@goaptive.com with your service address and appointment details so our team can review your account right away and work to resolve this properly. We'd be happy to handle this for you!
-Alexis
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.