Highly recommend Aptive. We have been using Aptive for about 3 years now and we are completely satisfied. Each visit I receive a notice from the tech before arrival for any additional needs during ser... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Greg was very professional and accommodating and answered all my questions. Very pleasant to deal with, not like other services I have worked with in the past.
L'entreprise a répondu
Fraudulent company. There is actually no office. You can only call a call center overseas. If you have an issue there is no one to talk to. Stay away They do not have local offices to voice you... Voir plus
L'entreprise a répondu
I have been with Aptive for about two or three years now and for every appointment they have always been on time and done a wonderful job each and every time I’m very pleased with their performance an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Welcome to Aptive Pest Control
Écrit par l'entreprise
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Coordonnées de contact
233 E Johnson St, Ste L, 27513, Cary, NC, Etats-Unis
- 19193019778
We overthink pests so you don't have to.
4,4
Excellent
156 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Gate was left unlatched and my beloved…
Gate was left unlatched and my beloved golden retriever got out....i am DONE with your company!!!
17 avril 2026
Réponse de Aptive Pest Control - Raleigh
Thank you for bringing this to our attention, Melinda. A gate being left unlatched is a serious issue, and we can absolutely understand how upsetting and stressful it must have been, especially with your dog getting out. That’s not the experience anyone should have.
Your concern deserves immediate attention, and it’s important that this is reviewed carefully so it doesn’t happen again. If you’re open to it, please reach out to us at socialmedia@goaptive.com, including your service address, so this can be escalated and investigated right away by the appropriate team. We'd be happy to help!
-Alexis
Appointments scheduled to often
Appointments scheduled to often. This is a problem especially in the winter
16 avril 2026
Réponse de Aptive Pest Control - Raleigh
Thanks for bringing this to our attention, Robert. We aim to be as flexible as possible when it comes to scheduling, and we're so sorry this has been causing issues for you. Please feel free to email us at socialmedia@goaptive.com, including your service address, so we can review your account and ensure we handle your scheduling concerns to your satisfaction throughout the year moving forward!
-Alexis
Polite professional service but gaps in…
Polite professional service but gaps in effectiveness and/or portfolio leaves me looking for add-ons from other providers. I prefer a one stop shop..... Carpenter bees and mosquitoes
22 avril 2026
Réponse de Aptive Pest Control - Raleigh
Thanks for taking a moment to share your feedback, Lawrence! While we're glad to hear that you've experienced polite and professional service, we understand your concern about coverage gaps and the desire for more of a 'one-stop-shop' solution.
To clarify, although carpenter bees are not part of our service offerings, as they're considered a wood-destroying pest and typically require a different treatment approach, we do offer mosquito treatments for our Pro and Premium plans.
We really appreciate you sharing this perspective, as we're always exploring ways to improve for our customers. In the meantime, we're here to handle any concerns you may have at socialmedia@goaptive.com. Your feedback means a lot to us, and we'd be happy to help in any way we can, if needed!
-Alexis
The tech texted to let us know when he…
The tech texted to let us know when he was coming, was on-time and sent info on everything he treated - with pictures. We appreciate that.
16 avril 2026
Réponse de Aptive Pest Control - Raleigh
We're so glad that our timely communication and thorough service met your expectations, Terrie! At Aptive, we pride ourselves on ensuring that every aspect of our service is handled with the utmost care and professionalism. Your satisfaction is our top priority, and it's wonderful to know that the detailed updates and photos provided added value to your experience. We appreciate your trust in us and look forward to continuing to serve you with the same level of excellence!
-Alexis
I was very satisfied with the service I…
I was very satisfied with the service I received the tech took her time and she did a wonderful job
17 avril 2026
Réponse de Aptive Pest Control - Raleigh
Hi Cheryl,
Thank you for sharing this, we really appreciate it. We’re so glad to hear your service professional took the time needed and delivered a thorough, high-quality service that left you feeling satisfied, that’s exactly the standard we aim for at Aptive. We’ve got this handled, and we’ll keep working to make sure every visit continues to reflect that same level of care, attention, and professionalism.
-Jasmine
Good job done and very courteous.
16 avril 2026
Réponse de Aptive Pest Control - Raleigh
Hi Cynthia,
Thank you for sharing this feedback, we’re glad to hear you were pleased with the service and the courtesy shown by your Aptive service professional. That combination of respect and quality work is exactly how we aim to keep everything handled during every visit. We appreciate you choosing Aptive and trusting us with your home!
-Jasmine
Every service person thus far had the…
Every service person thus far had the same qualities of thoroughness, efficiency,Respectfulness, Amiable personality, integrity and was on time.
8 avril 2026
Réponse de Aptive Pest Control - Raleigh
We are so grateful you took a moment to share this with us, Anonymous please! Your satisfaction is always our top priority, and it's wonderful to know service has been going so well. It's a pleasure to handle your pest concerns, and we really appreciate having you as a part of the Aptive neighborhood!
-Alexis
Certainly NOT what I signed up for
My experience with Aptive has gone downhill fast. First, they sent me an email reminder for a service appointment on 4/6 — no one showed. When I called, I was told my actual appointment was 4/14. The CSR didn’t seem concerned at all that their reminder system was completely wrong.
She asked what I needed done, and I listed several items. The technician arrived with none of that information. He explained they were recently bought out and their system is a mess now, which honestly tracks with what I experienced.
It got worse from there. They had no supplies to refill the outdoor traps they originally installed. The treatment they used this time was totally different from what I was sold during the contract — and it looked ineffective both inside and outside. All the “bells and whistles” they promised at sign‑up seem to have disappeared.
To be clear, none of this reflects on the technician himself — he did a great job with what he had to work with. The issues are entirely with Aptive’s scheduling, communication, and overall service quality.
Overall, the service quality, communication, and professionalism have dropped significantly. Very disappointing.
13 avril 2026
Réponse de Aptive Pest Control - Raleigh
Hi Jon,
Thank you for taking the time to share this feedback. We understand how frustrating it must have been to deal with incorrect appointment reminders, communication gaps, and missing supplies during your service. That’s not the experience we want anyone to have with Aptive.
We also appreciate you recognizing the effort of the service professional who came out. At the same time, the concerns you mentioned are important, and we’d like the opportunity to make things right. Please reach out to us at socialmedia@goaptive.com so we can review your account and get a reservice scheduled to address the areas that were missed and make sure everything is properly handled moving forward.
-Jasmine
Juan is my normal technician
Juan is my normal technician. He is prompt, reliable, courteous, and always leaves me photos of where he's treated my property.
9 avril 2026
Réponse de Aptive Pest Control - Raleigh
Hi Larry,
Really appreciate you sharing this. We’re glad to hear Juan continues to take great care of your home, being prompt, reliable, courteous, and keeping you updated with photos after each visit. I’ll be sure to pass this along to him and the team at Aptive. We’re committed to making things easy and dependable for you, we’ve got this handled so you can feel confident it’s always taken care of. Thanks for being part of the Aptive family, we truly appreciate you.
-Jasmine
Good detail regarding what will be done…
Good detail regarding what will be done and pictures of what was done
8 avril 2026
Réponse de Aptive Pest Control - Raleigh
Thanks for sharing this, Beth! It's great to hear that you appreciated the detailed explanations and the pictures of the work completed. At Aptive, we strive to provide top-notch service and ensure our customers are well-informed every step of the way. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Our team at Aptive looks forward to handling your pest control needs for years to come!
-Alexis
Good communications
Good communication from company and technicians in the field. Polite and thorough as far as I have experienced since the Aug. of 2021. Price has increased at a rate that, I believe, is higher than inflation. Last increase was $129 to $141. Not the lowest price but not the highest.
7 avril 2026
Réponse de Aptive Pest Control - Raleigh
Thank you for taking the time to share your feedback with us, Mike! We're thrilled to hear that you've had positive experiences with our communication and the professionalism of our team since 2021. Your satisfaction is very important to us, and we strive to maintain high standards in all aspects of our service.
We understand your concerns regarding the price increase. We continuously work to ensure our pricing reflects the quality and reliability of our services, while also considering market changes. We appreciate your understanding and value your loyalty as a customer.
If you'd like us to take a closer look at your account and see if there are any offers available in your area, feel free to reach out to us at socialmedia@goaptive.com, including your service address. We're here to help!
-Alexis
Courtesy and Helpful
Great experience. Just wish I had seen the email that my appointment was coming up. It would be better to get a text alert than an email alert to alert us of our appointments!
3 avril 2026
Réponse de Aptive Pest Control - Raleigh
Hi Dianna and John,
Thank you for your feedback! We’re glad to hear you had a great experience, and we appreciate your suggestion about appointment notifications. At Aptive, we strive to make sure everything is handled smoothly, and we’ll share your input with our team to help improve communication. We’re committed to making your service experience as convenient and seamless as possible.
-Jasmine
Great service and communication from…
Great service and communication from the technician. Always very respectful of our property and inquires about any specific areas that may need extra attention.
1 avril 2026
Réponse de Aptive Pest Control - Raleigh
We really appreciate you taking the time to share your feedback, Thomas! It’s great to hear your service professional provided excellent service and communication, while also being respectful of your property and attentive to any specific areas needing extra care. That level of consideration makes a real difference, and we’re glad it stood out to you. Thank you for choosing Aptive to handle your pest concern!
-Alexis
Curtis is a great representative for…
Curtis is a great representative for Aptive. He treated the inside and outside of our home. He is very thorough, and treated all the areas that we discussed. I would highly recommend him to any of my friends. I score his service 10 out of 10.
Thanks for great service!
28 mars 2026
Réponse de Aptive Pest Control - Raleigh
Hi Beverly,
Thank you for sharing your feedback and for being part of the Aptive neighborhood. It’s great to hear that Curtis provided such thorough service, taking care of both the inside and outside of your home and addressing everything you discussed. That level of attention is exactly what we aim for at Aptive Environmental.
We really appreciate your recommendation as well, it means a lot. Our goal is to make sure you feel confident that your home is protected and everything is handled.
Thanks again for choosing Aptive, we’re grateful to serve you.
-Jasmine
Réponse de Aptive Pest Control - Raleigh
Hi there,
Thank you for your kind words! We’re glad to hear our service professional was personable and professional. At Aptive, we take pride in ensuring every detail is handled, so you can enjoy a protected home with confidence.
We appreciate you choosing Aptive and trusting us to keep things handled for you!
-Jasmine
I still have ants all over the yard
I still have ants all over the yard. Red ants , black ants, brown ants. Sugar ants making their way up onto my deck heading to the backdoor. They won’t do anything about mice except sticky traps in the house or garage. I certainly don’t want to open a closet and find a squirming mouse in a sticky trap! They’re fired as soon as I can get out of contract.
21 mars 2026
Réponse de Aptive Pest Control - Raleigh
Hi there,
Thank you for sharing this, we hear you. Ongoing ant activity and concerns about how mice are handled are not the experience we want for our customers, and it’s clear we haven’t met your expectations here.
At Aptive, our goal is to make sure these issues are fully addressed and handled in a way that’s both effective and comfortable for you. We understand your concerns about treatment methods, and there are additional options and adjustments we can review to better align with what you’re looking for.
We’d really like the opportunity to take another look at your service plan and see how we can improve your results. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and work toward getting everything handled the right way.
We appreciate you giving Aptive a try and hope we have the chance to turn this experience around.
-Jasmine
Réponse de Aptive Pest Control - Raleigh
Hi Salvatore,
Thank you for taking the time to share your feedback. We’re glad to hear that you found your service efficient and informative. At Aptive, we strive to provide thorough and helpful service for every customer, and it’s great to know that our efforts made a positive impression.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide you with reliable service.
-Jasmine
Réponse de Aptive Pest Control - Raleigh
Hi there,
Thank you for sharing your feedback! We’re glad to hear that you’ve experienced great communication and reliable service from Aptive. Our team strives to provide effective pest control while keeping our customers informed and confident in the work we do, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
Very communicative
Very communicative and flexible with my schedule. Explain services and changes same day
10 mars 2026
Réponse de Aptive Pest Control - Raleigh
Hi Victor,
Thank you for sharing your feedback! We’re thrilled to hear that our team has been communicative, flexible with your schedule, and thorough in explaining services and any changes on the same day. At Aptive, we strive to provide effective pest control while keeping our customers informed and confident in the work we do, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
Service ok but their prices keep going…
Service ok but their prices keep going up so time to find another company or do it myself.
28 février 2026
Réponse de Aptive Pest Control - Raleigh
Hi Vivian,
Thank you for taking the time to share your feedback. We’re glad to hear that your service has been satisfactory, but we completely understand your concerns regarding pricing. At Aptive, we strive to provide effective and reliable pest control that keeps your home comfortable and protected, and we want our customers to feel the value in the service we provide.
We truly appreciate you being part of the Aptive family and hope that if you have any questions about your service or ways we can better support your needs, you’ll reach out to us. Your feedback helps us continue improving and serving our customers the best we can.
-Jasmine
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.