Aquatica Bath Avis 131

This is my 2nd Aquatica bathtub purchased. My first stone tub was the Arturo , and was in love with my Japanese soaking tub. This time I visited their new showroom in Miami and tried out the Sofia. And aim getting the Sofia, I love both Tubs but for my New house the Sofia works better with the space and I love the size of the tub. The people that work for the company are amazing, informative an truly helpful. One of the best purchases I've ever made. 5 stars....

Customer service has been great! Very excited to receive my order!

We love the customers services! The product was amazing too! Can’t be happier. Now my son enjoy taking a bath in the new big tub :)

Very responsive sales and customer support staff. Made the purchase very easy. Thanks!

Customer service is alive and well at Aquatica. Always received quick responses to the on line chat. Very knowledgeable and friendly. Very, very helpful.

Had some questions and issues regarding shipping (due to my error) that took several days to resolve. The persistence and speedy feedback from online chat customer service was the best I have experienced online. 5 Stars. Looking forward to receiving our tub.

I originally felt the customer service side of this company was lacking and reviewed it as such. Aquatica immediately took obvious interest in my review, reached out to me, and made every effort to ensure I was kept up to speed on my order. The top of the Sales Division personally ensured this. Impressive attention to detail. I stand corrected on my initial Trustpilot review.

Aquatica consultants were readily available to chat online, and they answered my questions quickly. The consultant offered to ship my plumbing kit ahead of my tub (which is special order) so the plumbing could be ready prior to the arrival of the tub. I'm excited to receive my items.

Great customer service, very helpful.

Overpriced for what it is. One of the feet for the bottom broke when installing it. Had to put wood blocks under it to keep it stable. Contractor couldn't get the acrylic wrapped around the tub to look even all around...it looks higher in some places. If I had to purchase again I would make a different selection.

Love the tub, its a work of art.

Goran was very helpful and the purchase process was relatively straight forward

Every part of the purchasing process was first class! I used the chat function several times while I was shopping and tracking my order, and the representative was courteous, knowledgable, and responsive. The bathtub is beautiful and well made. It’s the perfect addition to my custom bathroom!

I visited the website several times during my exploration of tubs. I was impressed with the videos demonstrating different heights of models in the bath tub. I was also happy to find more detailed drawings on the bathtub. Because this is a big purchase and I was unsure of what kind of bathtub would fit my needs, I used the icon asking if I needed help. I was very happy with the assistance given. I would definitely recommend Aquatica for future buyers.

Excellent customer service. Gorman was really knowledgeable and very helpful. Can’t wait to take my first soak!

Always available at any hour and had answers to all my questions from start to finish. This is how a business should be run: professional, efficient, smart and on their game every step of the way. Thank you for an exceptional experience.
Sincerely, Maureen Stehr

I have been looking for a special tub & always went through retail stores. Since I couldn’t find what I really wanted I started on the net.
No matter what I lookEd at I kept going back to Aquatica.
Boy an I glad I did. The best part wAs Gorham I sales. The nice guy put up with my multitude of questions.
I can’t wAit for my tub to arrive. Not only did I get the air bath but it’s is Cobalt Blau.

It will absolutely be the star of my new bathroom.

Aquatica customer service was excellent. My representative, Goran was amazing. He answered all my questions, arranged for me to view the tub at the South Florida warehouse. Just wonderful!!!

Very impressed with the support I have received in the purchase process. From Ana in the technical Department going out of her way to send me a 3D model of the bath, to the support and information received from Goran that allowed me to finalize my purchase. Has been great.

Excited and looking forward to getting my Ofuro soaking tub and getting it installed.

My direct dealings with Aquatics USA were great. I loved their tools that let me see how people of different heights would fit in the tub. Ordering from their website was easy, and I received a follow up to confirm my order. (The tub when it arrived was also fantastic.)

However, the shipping was a nightmare. We were given an end-of-day delivery window...and they never arrived, or called to cancel. However, the tub was marked delivered in their system, which took several calls over multiple days and at least one more missed delivery window to resolve. If this is an outside shipping contractor, they might consider finding a new one.