Aramex Avis 

I actually find the drivers ok it is the Auckland office staff that are appauling at their jobs. Mistake after mistake. Over billing, constantly billing for rural delivery when we have to point out its not rural and they have to adjust invoices all the time. Cant work through an address change everytime they stuff it up. Same mistakes over and over. Then when you point it out the staff are rude and dismissive. Cant believe what they get away with in that office with no senior management picking up on it.

Absolute joke of a courier service. My parcel has been “in transit” for over a week with only one scan from 12 August in Kaiapoi. Estimated delivery keeps getting pushed back and the tracking map has been stuck on Taupo for days. Had to chase them myself just to get a basic reply asking for the address and description. Zero communication, zero urgency. This is why people hate using Aramex. Do better or stop taking people’s money. You don’t even deserve one star ⭐️.

Once again parcel dropped over the fence ready for a passer-by to take.No knock on the door and parcel left safely in the porch,if I hadn't thought to check my phone I wouldn't have known it hadcbeen delivered!Why are firms using these people!

If I could rate zero, I would.

Aramex NZ is incredibly unreliable and a headache for both customers and businesses.

It’s not even that much cheaper. To all NZ Businesses out there: Don’t save $2 and gain this much headache.

My home and my business address are centrally and get plenty of deliveries from other couriers with no issues.

My latest experience(s) with Aramex, tracking said “in the courier van” and “you will receive your parcel today.” I’d rush home because the parcel couldn’t get wet, only for it not to arrive.

I understand delays happen, but don’t tell me it’s arriving today when it isn’t. And there was zero communication. Not even a “your parcel is delayed.”

The only thing worse than Aramex’s delivery service is their customer support.

Since 2018, I have tried to avoid businesses that use Aramex where I can and I will continue to do so. I wish there will be a law for courier transparency so I can 100% avoid them.

I wish I could give zero stars. I don't know what is wrong with aramex, every other courier company delivers on the same day it is scanned as "out for delivery" but aramex is special and will drive around my neighbourhood with my parcel onboard for delivery for days if not weeks before actually delivering it.

Dunedin did a freight forward for my parcel on the 31st July for pick up on the Monday 3rd August, this didn't get picked up until 6th August, this was a Lighting Fixture Needed for a Concert for that weekend 8th August, i let them have a week to deliver this & Now i have missed using it so the Light is useless to Me Now & as of the 11th August I Have still Not Heard anymore so i had to ring Dunedin & get the same Old "I'm Sorry",This doesn't cut it Anymore & will No Longer Use Couriers at All.

The parcel I purchased was picked up by this company. It said it was delivered yet no proof can be provided.
I have emailed the courier branch (Rotorua Aramex) repeatedly with no real answers, just generic, we are looking into it replies. Definitely feels like I am just getting brushed off.
I have asked for delivery logs etc, but they won't provide them.

It has been forwarded to claims, still no emails or a reply a week later.

The parcel has been missing for a month now.
I would not recommend using this company, and have been telling friends and family to avoid at all costs.

They are over promising and underdelivering. Customer service person had a heavy accent and abruptly ended the phone call as she claimed that the conversation was "going in circles". She claimed that she cannot reach the courier. And said if the parcel is not delivered today as per the tracking system, then it will be delivered tomorrow or next week. Very rude. Poorest customer service in New Zealand

3 days already! No pick up after 5 phone calls and 5 emails were made to the company.

No help was given at all.

I really regretted to choose Aramex.

Due to the value of the parcel, we sat at home from 8-5pm for three days hoping to have the parcel picked up. The delivery is only a few cents cheaper than NZ post, I am too silly to choose Aramex. Sigh!

I do understand nothing will be done to improve the situation, still I need to do something to warn other people who may make the same mistake.

Thanks for reading!

UPDATE: August 3 2026 Since Aramex replied I have to add this. I have filled out that form already, I suspect many of your 1 star reviews have already done that also. Please stop wasting people's time. You have already wasted around 3 hours of my time on phone calls and emails and I still do not have my package.

As of today the excuse for my parcel sitting at Auckland Airport for a week from Aramex is:

"We have contacted the sender to add your parcel's data to their next shipment data file so that your shipment can be lodged with NZ Customs/MPI for clearance.

Without clearance from NZ Customs/MPI, parcel cannot be released for delivery"

I took the liberty of emailing the sender myself with that information which I suspect is a load of rubbish.

I then emailed Aramex telling them I have done so and gave them just the first page of results searching "Aramex Reviews".

Seems to be a trend worldwide with this company. New Zealand is shocking. The last thing they delivered I had to get replaced beause they damaged it so badly en route.

People need to stop using this company and go back to NZ Post. At least they deliver and don't absolutely destroy and damage your parcels while in their possession.

Absolutely shocking company.

Customer service won't answer my online enquiry, sent two already. Was meant to get a parcel on the 28th, then it showed the 29th, then the 30th, it will probably change again, tomorrow. If I go by the tracking image, the parcel hasn't even reached the N.I depot, let alone get the South Island. What a useless waste of space company this is. *Update* 30 July, the damn idiots lost my parcel, before it even got to the Wellington depot, didn’t have the decency to let me know, the sender company had to

Always so slow. Why does it take 5 days to get something from Christchurch to Wellington, meanwhile something I get via Australia from NZ Post arrives earlier? Be quicker to drive there myself and collect.

These guys were great for years, but the last two no. Took three days to get a parcel picked up.
Trade Me sellers (like myself) get flack from buyers because their parcels take so long to arrive (if ever?).
Last year a courier was saying my parcels were picked up and they weren't. I was so frustrated I confronted him when he finally showed up. After five minutes of getting nowhere my son appears, takes my phone, and hands it back with Google Translate on the screen lol. Then he understood.
I suggest you review your customer service and support as well as having drivers with some basic understanding of English and GPS coordinates.

Courier driver did not follow clear and simple instructions to leave package INSIDE letterbox as we have dogs on site AS POSTED ON INSTRUCTIONS. Driver left package on top of letter box for public to see however dogs got it and was damaged in process. All the driver had to do was leave the package INSIDE THE LETTER BOX!!! Made a formal complaint and recieved no help or responsibility from Customer Service. I would highly recommend using another delivery service as our experience was extremely bad! Like REALLY bad!

If I could put no stars i would. Dunedin branch manager Kaleb needs to step down, or be retrained, absolutely disgusting service. I paid $70 courier cost, to have a gaming desk and chair delivered. I live 45 minutes from the Dunedin depot, and had to drive in to pick the desk up, and home again, as the package was damaged, i got a tex to say I need to pick up, I called but no reply, so i had no choice, we drove to town and on arrival found out they had moved, so another drive to the new building, very poor tiny signs, so small i didnt notice the exit on it, a courier driver was coming out and said dont worry as there is plenty of room to turn around inside, just keep going, so I did, I got to the receptionist and explained im not happy paying $70 for a courier and then getting told to pick up, so she takes me out to where the desk was, and showed me the damaged box, she was trying to talk to me they had a radio screaming loud on the bench, i reach over to turn it down, I couldn't hear a word she was saying, a man came over and starts on me, dont touch our stuff, i said I cant hear what she is saying, as she balanced the box and had a knife cutting it open, he says stop get her to do it, I said no, im on chemotherapy and not well enough to be bending down cutting open heavy boxes, he then said well you shouldn't be out here, I said your receptionist took me out here, and I wouldn't be here if you had delivered the parcel, then I said you are so rude, asking his name, he said its Kaleb, i said you are so rude i would like to speak to the boss, he said I am the boss, so I said well your boss then, he writes a number down and hands it to me, at this stage my friend gets out the car to check for damage so we can take the parcel away, I get back in the car and ring the number, I have my phone up on the dash, in the middle of the call the receptionist comes out, knocking on my window to say stop filming you cant film in here, I said im not filming im on a call ringing the boss. This service is not on. And yes I am taking it further. If you hate the job you are in that bad, leave, don't dump your issues on paying customers. I would not recommend Aramex to anyone.

An overnight same city non-rural delivery turned into a 4 day delivery because the idiot driver wasn't sure which business address unit to deliver to, and rather than call me, returned to the depot, even though I had given the business address online after the first failed delivery on the first day.
Contacted immediately after receiving notification parcel delivered and rather than have the driver go back and retrieve my parcel then call me, I was told 3-5 business days for an investigation.
Amateur hour. A Mickey Mouse operation.

Aramex is an absolute joke of a company!.
I ordered a parcel on the 3rd of July from IHerb (US)recently, it took 4 days to arrive in NZ, then it took over two weeks for me to get the parcel here in Cromwell!. No updates on the tracking for 10 days, then on the 15th it said on board, never got it. 18th July, another update, in transit, on board again, later that day I saw the Aramex van drive buy, never stopped just kept going, hr later got a message from IHerb saying no one was home, parcel can't be delivered, that was a lie.On the 20th I rang them up to see what's going on, got put through to some female in the Philippines, her English was hard to understand and was just reading from a script. She was as useful as tits on a bull. 1hr later a Kiwi lady rang from the Cromwell depot, she was really helpful and annoyed as much as I was, hr later the driver did his job and delivered it.
I would advise everyone to use some other delivery company if possible. I never knew Fastway was now Aramex, they're an embarrassment to this Country!.

Left my parcel in front of the wrong flat in the housing complex where I live. Had to go searching for it after I got the delivered notification.

Should be able to give zero rating. Appalling service. Deliver to the wrong address. Dreadline call centre. Wont purchase from companies who use Aramex as can't be trusted!

Every single time I have had something sent to me via aramex there has been tracking provided. BUT what’s the point in tracking if the courier doesn’t scan the items. Currently waiting on a parcel that they have had for 6 days in their possession. Sure it’s a Temu item but the longest part shouldn’t be in nz. It’s ridiculous. I have no idea where my items are as they haven’t updated tracking the entire time. DONT BOTHER!!!