Aramex Avis 

Delivered my parcel to the wrong house even after being on the phone with customer service about address change

Multiple parcels delivered to my address that are for another address down the road. Made a complaint and the girl who emailed me could not understand a simple sentence and kept sending me images from google maps of random addresses. Then I never heard from her again.

DO NOT use under any circumstances.

Still waiting after nine days for a delivery from across the city. Hopeless! No updates for a week and then tracked as 'delayed'.

Issues regarding updates. Still waiting for Updates from the 6th of may. 6 days later nothing. Contacted aramex twice. No joy
Has gone past estimated delivery date.😏

If anyone knows how this company is still in business, I'd like to know. NZ must surely be desperate for courier companies. I would no sooner pay a few dollars for deliver with a reliable company than get free crappy "service" from these muppets. EDIT: The response means nothing, especially since the delivrry date changed again todsy. At the very least your reply could have tried to explain why this keeps happening and what you intend doing about it.

Extremely slow! I am based approximately 4kms from the seller, who doesn't allow pickups. My delivery address is part of a big complex where couriers come frequently. It took Aramex 2-3 days to deliver, twice. One item was faulty and the seller sent a return Aramex label. It took Aramex 4 days to collect the parcel and after the weekend, another two days to deliver. The call centre always gave the same empty promises. I would hate to work for them.

Another parcel has been delivered, but not to me sadly, I have no idea where it is. I think this is about 15th missing parcel via Aramex.
Up date. Great news. Parcel number 16 was delivered to the correct address. Thank you.

Aramax is trash.. as I have said on many reviews before.. My mailbox is not a safe place. I live down a long driveway, because you keep putting my shit in my mailbox, it keeps getting stolen.. Aramax is trash. I wish companies never use you for shipping..

Neg 1mil stars! Weve had multiple parcels delivered to Halfmoon Bay Auckland not Stewart island despite clearly having the correct address and post code, 10 days and counting to get a parcel from Auckland to Invercargill im fairly certain theyre using a horse and cart these days to save costs on their failing business! Absolutely the worst delivery company on the planet! They cite wanting feed back for improvements however NOTHING improves! Wish someone would just shut these clowns down!

If I could I would give negative stars.
They delivered my order somwhere. No one knows where, because the delivery proof shows a bot of box, bit of tamark and bit of fence. NOT mine fence. Neighbours didn't see my package. No support from customer service whatsoever. I paid for my order and it has never been delivered. What a shitshow.

I sent a box from NZ to the UK in anticipation of my arrival in the Northern Hemisphere. There were delays due to the box being held up in transit in Dubai. That's life! However, the customer service was atrocious. The website contained out of date telephone numbers and emails. Getting a real person to speak with was nigh on impossible with calls often timing out. Additionally, I was charged tax and duties on my box of used personal clothing and books, even though the NZ branch of Aramex in Wanganui assured me that this would not be the case and we went to a lot of effort to give a proper valuation for insurance purposes. The taxes and duties were more than the cost of actually sending the box! I will not use this service again. Totally useless and unhelpful.

I would give the minus star rating. The company should kick the courier operators 'ass.' This is the 2nd time. The package gets picked for delivery does not get delivered for two days or more. NZ Post is the best. The companies that use them,should rethink for deliveries. A local product had not been delivered for more than two days. The company is just 'bs.'

After submitting several 1-star ratings over the past few years I thought it only fair to submit a positive one for my most recent delivery.
Items ordered on Sun 5th April from China. Package arrived quickly into the country (Thur 9th April) and I've been very pleasantly surprised to receive it on Mon 13th April. 8 days....... excellent!!

My reasons for not giving a 5* rating are that it was left by the front door, not the back door as my deliveries usually are, and I wasn't made aways it had been delivered (posties always ring doorbell to alert me to delivery) so only stumbled on it by chance. Nevertheless, a huge improvement in delivery standards compared to previous experiences. Long may it last.

Price-wise, way better than NZ Post for larger parcels. Our local driver has been very friendly and consistent, but when she's not here, or we have a pick-up/collection service elsewhere, they are literally losing the plot. Mind you, she is a sub-contractor anyway, so that Aramex can wash their hands of them....

This week I had a collection booked in Auckland - prepaid and got a label on Easter Monday, assuming pick up would be next working day (Tuesday), so Parcel would get to me by Thursday (IF I am lucky... as lately even that is no longer the case and most take 3 days at least). BUT the Parcel was not picked up on Tuesday. Check the website and see that the collection was not scheduled until Thursday now... The problem is the items in the Parcel can't stay in that Parcel for too long - so having them in there since Monday evening and then most likely not getting the Parcel until the following Monday (a week after booking it!) is just not acceptable. So, the sender told me to take the items out again and wait till Monday. I rebooked the pick-up to Monday AM, but the driver turned up last night after 6 pm to pick up the Parcel and did not know it was rescheduled. WHAT? The left hand does not know what the right hand is doing, it seems! What is the point of having an online pick-up timing tool when nobody is looking at it?

On top of that, I had to send two parcels yesterday from my place - normally, my local driver (yes, that contractor) picks up around lunchtime. No pick-up yesterday, and I was not home, so I did not notice until I got back. Just rang the local depot to ask... got told "oh, we do not have a driver" - as if I should know that?? That is the second time in 3 months that I have had the same issue. If I'd known there would be no pick-up, I could have dropped the Parcel off at the depot myself (a 30min drive away).

The least they could have done is INFORM the customer. And don't get me started on the new "Premium" Service. As if today, we have another excuse to drop the ball.... why should I pay another $5+ for something that they, as a COURIER company, should be doing anyway... delivering on time?

The problem is, we can only complain to the local depot when the actual issue is a National one. There are systemic failures within the company. They are literally a TRANSPORT company... If any other business in any other industry couldn't even get the basics right, it would be out of business...

Imagine a dentist who can't fill a tooth or a lawnmowing business that has no idea how to mow a lawn...

When they were still Fastway, things seemed to work... as soon as they got taken over by Aramex, it all went to custard and has been going downhill ever since.

One of the worse shipment service ever
No customer service number can’t reach them all are chat boats which can’t solve problems and give you real headache always delay if u have more than one delivery too much confusion it will show all delivered
Stay away to avoid headache guys

All deliveries, 4 so far, from Aramex have been poor. Never quicker than 6 days between cities 1-2 hours away. Aramex have been employed by the sending business (a pharmacy ) not employed by me. Parcels left at my front door in full view of passing foot and road traffic, not even left in my letterbox. I then purchased a Parcel Protector box that keeps any parcels and letters secure from theft and Aramex drivers can’t even follow simple instructions to secure any deliveries. Still left on the steps less than a metre away from the parcel box. I have tried to explain what is happening to Aramex by phone, have had my calls terminated, emails not answered etc. NZ Post are the only postal/courier company who I trust. I will be forced to change my supplier if they do not change from using Aramex. POOR SERVICE!

Very bad experience - despite the right address they tried to deliver my item to the wrong suburb with the same street name. I called to confirm the address -> no delivery. They sent my item back to the US. Amazon sent a replacement - this time again they failed to deliver and damaged the item when I made a complaint. Amazon refunded the money for the item but I paid the shipping cost~$80. I get things delivered to my house all the time with no issues. Use NZ post.

Actually laughed when I looked at how low the star rating was because yes.,, poor service, poor accountability, no responsibility
No where’s near as good, reliable or trustworthy as NZ Post
Do not trust

Multiple days delivery including handing off to other delivery partners
Despite the parcel only traveling 80km it's already taken 4 days.
I actually don't know why people use Aramex absolutely terrible company

If I could give no stars I would. One is far too generous.
They lose packages, lie about where packages are and it takes months for things to arrive, if they ever do. Tracking is not consistent or correct. Their customer service consists of lies and gaslighting.