Aramex Avis 

If I could give no stars I would. One is far too generous.
They lose packages, lie about where packages are and it takes months for things to arrive, if they ever do. Tracking is not consistent or correct. Their customer service consists of lies and gaslighting.

Aramex Lost my parcel.. failed to communicate to try sort something out.. had me chasing them constantly for answers.. absolutely crap service

Useless!!!! After contacting them twice to leave the parcel at the door - twice the driver took it back to the depot because there was Noone home. THIS IS WHY I said to leave it in the courier box outside the door!!! It has now taken 10 days for a 3 day delivery and I still do not have my parcel.

Tracking said out for delivery, but the parcel wasn't delivered until afternoon of the following day.
The parcel was labelled 'Please leave at front door' but it was left hanging out of the mailbox in the rain.

They will mark your parcel as delivered when you can prove it has not been. Consistently disgusting delivery service that verges on dishonesty and lies.

There should be a law forcing on line vendors to disclose the carrier. When using Aramex, we are dealing with the most gang-Ho, uncaring and unprofessional courier service in New Zealand.
More often than not, they throw the parcels without warning, without notifying, without caring where it falls.
As the saying goes, when you pay peanuts you get monkeys.
please note: the date of experience is tentative, it reflects all the times I had the misfortune to get parcels with them

After ordering an item from Dubai we paid for next day delivery to the UK. The Oran war delayed things however it still took a further week after leaving Dubai. Their customer service is a joke you can wait on hold (on live chat) for over 40 minutes.

AVOID AVOID AVOID

Booked courier through Trade Me. Waited from 8.00am until 4.50pm for driver to collect. Tried to track parcel using the tracking number provided. Would not allow me to track parcel. When I enquired as to when the parcel would be collected I was told the driver had until 5.00 pm to collect. I had plenty to do this day so were not pleased having to wait around for near 7 hours. Useless tracking service provided. Hopefully my parcel arrived safely. I will not be using ARAMEX services again but will give my custom to NZ Post. Pathetic.

The worst courier company who have never done anything over the years ro provide a good swice. The nearest depot to me leaves parcels for around 4 days before the local driver carries out a delivery. Why do people have to pay courier prices which parcels are rammed into letterboxes rather than delivering to the door as a courier service should be. Sometimes the driver puts parcels in the wrong boxes. They are just lazy people It came to the point where I now ask the companies I order from not to send my parcel by Aramex. A lot of companies have said they do not use Aramex any more.At my local depot - Whangarei, I have rung to complain and the people who answer the phone are rude and tell me straight away that the manager is not available. Why are the reviews so bad countrywide. Is it the management or the st aff that are employed.

Hello Aramex

Following your reply. My review is in relationto tge delivery of all my parcels. Not just the recent one
Ir would be good if you could investigate tour transportation process. The transportation from depicts should not taken 4 days from the final depot. Also please investigate the out for delivery drivers are ramming parcels into mail boxes (sometimes incorrect boxes]. Myself and other people pay for a courier service to the door. Parcel can be taken out of mail boxes.

Won't be using aramex again. Prepaid a time importance parcel and pick up was 3 days ago. Would have been easier to use snail mail and put into regular post. How are these guys still in business ? Very unprofessional given the fact they were expected for pickup on a certain day and have tried contacting them through the allocated number and yet parcel still here. Lesson learnt

Can’t follow directions on the label.
Contacted Aramex who said they spoke with the driver.
A few days later exact same issue occurred.

Just absolutely awful.
Never ever use this useless business for shipping. When they make a mistake, they ignore emails and you're not able to contact them directly as all of the customer service teams are in other countries.
Their stuff up cost me over $200.
Avoid at all costs!!

Regarding your reply.
If you're not replying to an existing email chain, why would you respond to just another enquiry submitted on your website. The email was sent to the Christchurch branch and three staff members were cc'd into it as well.

Significant Delay

I’d rather give a minus score.
Absolutely useless. Was informed the delivery had been made - it had not.
Followed up on multiple occasions by myself and the recipient.
Delivered VERY late (and after the date for which it was intended).
Was told it was en route on 23 Feb. was not delivered until 5 March!
Other than ‘sorry for the delay’ in a few emails to me, there was no indication of care or service.

I’ve had some bad Aramex experiences in the past, but there’s been a real improvement recently. Admittedly my parcels were just coming across Auckland, but credit where it’s due. My latest parcel got to me inside 24 hours, which is just as good at NZ Post, who I think are the best couriers out there.

Worst. Courier. Company. In. NZ. EVER.
Achingly slow. Offer excuses but never a resolution. My latest parcel took 5 weeks to get from Auckland to the BoI depot and then STILL went missing! They said it was 'damaged', but I don't believe that without proof. I wish companies didn't use them at all! Just a horrible experience every time.

Unsure if Amarmex is trying to be the absolute worst courier service in NZ or whether it is a skill that comes naturally. Their agents are mostly very abrupt or terse to say the least. They seem to completely disregard delivery or pick up instructions (You had one job!!!) and communication is a farce. Best bet. Anyone else.

If there was an option for "zero" stars, I would have chosen it.
This morning the aramex courier dropped of a parcel. Rather than putting it behind the letter box or walking it up to the door (like every other courier company does), the parcel was simply left at the bottom of the driveway next to the fence post, 1.5 meters from the foot path, in full view of anybody passing.

Come on aramex, tell your drivers to do better.
I already requested that aliexpress and temu not use aramex a year ago... looks as if I have to ask anybody shipping things to me on trade me to do the same.

I have experienced frustration with using Aramex for the last 8 years. Similar to the other issues here. The main issue is the impossibility of contacting and engaging Aramex NZ. The phone number for NZ goes to the Philippines. If you ask them to redirect your delivery or anything else they log it on their system. You can phone and confirm it is registered. The problem is that never gets to NZ as the systems do not effectively talk to each other.

You can log an online query on the portal or the contact page. Again same issue it never gets to the NZ staff. So with Aramex saying log a query on their contact page is a waste of time as it never gets to NZ.

What makes it worse is that staff, internationally and locally, are totally unaware of this. Given the volume of complaints one would think that someone would investigate. But they don't. I have now taken to contacting the NZ CEO Mark Little on LinkedIN to get some action.

Aramax are the worse courier service I have ever had the pleasure of dealing with.
Not only have they lost my parcel but have lied on multiple occasions. Telling me the parcel had been delivered, then telling me it was at the depot because the driver couldn't find my address. Asking for delivery instructions and my address multiple times. Then telling me my parcel had been delivered again and signed off by some random person I don't even know.
I have asked them on multiple occasions to be honest and own up to their stuff up but it's just lies upon lies.
In my opinion Aramax should be shut down. They are a fraudulent company!

P.S Aramax. Don't reply to this with one of your pointless "thank you for your feedback" messages because I know and you know it's just rubbish.