Aramex Avis 

Nelson Branch...disgusting customer service...cant understand Why they're Still Employed but guess the bosses dont need to know Why service Reveiw for Nelson are Crap only as good as your Boss/ or Lack of All morning to track down my parcel to Absolutely None the wiser ill go to the Supplier and ask why they continue to use an Unreliable courier ... Customers Service is Shit Unbelievable...

I have received a parcel for someone else. I am writing this review because there is no option for mis-delivered parcels online. Enquiry form asks for my personal information (not happening). Being asked personal information on the phone was frustrating so, after taking control of the phone conversation I clearly stated my policies which is collect this parcel in 24hrs or it goes in the bin. Why should I waste my time contacting you via multiple platforms and Aramex say it’s policy to collect my information? I am a good person just trying to return a parcel. If you want it collect it come get it. If you don’t want it I’ll bin it. What is going on this world where companies and corporations think they can treat you like serfs.

The parcel was collected on 12 Dec; the system showed it had been collected on 17 Dec.. From Auckland to Hamilton.
Another parcel was lost. We provided the ticket number for tracking and could not find any information on their website. We had a phone call to check, and haven't received any further response until now.

If you don't want your parcel or you want it to go to the wrong address, choose aramex.
Truly truly awful

Following on from a previous review, where my parcel was photographed as being delivered to a building site. The Australian sender replaced the product - I pleaded with them to not use Aramax, but they did. It has now been delivered again to an unknown building site. I have complained to Aramax - they don't seem to care. DO NOT use this company! I have many deliveries from other courier companies and have never had an issue.

Another lost package sent from Amazon US. Got refund from Amazon, but lost 3 weeks waiting time for the order. Aramex website is still showing delayed in transit but customer service replied it might have lost.

The reply asked me to submit the enquiry form, but that's how I knew the package might have lost. I hope they can spend some efforts to locate and deliver my package. Otherwise I'll need to re-order and wait for another 3 weeks, with a chance of another lost package.

MX0031152859

Took forever to deliver a package that was picked up less than 20 km from the destination. Held on to it for 18 days. Reported out for delivery three times in total, twice is was later marked as having arrived in their local depot.

One of the worst couriers to deal with. I have been trying to arrange a collection for the last 2 weeks with no success. They dont pick up the pick up the phone at all and the other departments are as useless- whats is the point of having departments that dont communicate with each other? I have filled 2 online forms and have the reference for my cases but does this matter? of course no. Good to see that its not only me and it seems that their management is in deeeeep sleep. Well done Aramex , your ignorant & useless staff are letting you down.

Ordered an item cleared customs 1st december, hawkes bay trying to tell me it is possibly still with customs yet it says in transit Akl - Gisborne??? Had another order the day after and that has been in the courier van all day since 9.45am still waiting and its nearly 4pm!! Terrible company to deal with, Gisborne never answer their phone! Real S#%t💩 show of a company🐒🚫

I'd give 0 stars if I could. Not only did they lose all of my Christmas shopping at the start of November, but after their customer service team had been helping me and ascertained that they had indeed lost my parcel, some manager man swooped in and LIED and said that it was the merchant's fault and that they never received it. The tracking literally shows it was scanned "Your parcel has left our facility and is on its way to the next destination." They also lied to the merchant and made out like my address was wrong, and it was my fault (my address was correct). Because they continued to lie and drag their feet for nearly a month, the items I purchased are out of stock in NZ and now have to be fulfilled from Australia. I seriously doubt their ability to get the next parcel to me quickly even if it does manage to get shipped next week. The adults in my family will likely be waiting until 2026 for their gifts, I have to re-buy one of the kids gifts, and one of my son's gifts will become a birthday present next year. I also had to change my travel plans, because I was supposed to to delivering the gifts out of town last week. Super unethical behaviour, I really hate liars and the fact that they would lie to me and blame the merchant, and turn around and lie to the merchant and blame me, shows that they have no scruples and absolutely zero accountability. I wish companies had to list what courier company they use, because I would never willingly purchase from a company that uses Aramex.

Unbelievable if i could give no stars i would
Completely useless
I ordered a pair of earpods 5 days ago and i only recieved them today . Couldnt be bothered knocking on my door even though i sent an email & i phone them . They just dumped my parcel in my mail box o wouldnt reccomend aramex at all :( disgusted

At a time when we are being told to be careful as its xmas and the theft of parcels is at its peak. Shout out to Aramex for shoving my parcel into my mailbox, even though the parcel was too big, and stuck out, clear as day to anyone driving passed. The doorstep, that NZ Post find every time without a problem is about 12 steps away from the mailbox. God I wish some of these companies gave you a choice on who you could use, id even pay more! I've been sat inside before and heard an Aramex courier THROW my parcel at my door, found one in the middle of my lawn! No problems with NZ Post, Post Haste or PBT.

This is the most unhelpful, useless courier company ever!!!! Avoid at all costs

I'd rate them zero stars if possible.
This company would be faster and more efficient if it used horses and carts for delivery and pigeons for messages.
I talked to two customer service reps. The second one because I could not understand the first one. At all. I'm an online ESL teacher.
After minutes of fudging and avoiding the question, I finally established that it could take up to TWO DAYS before I got a RESULT from my request to pick up an item at the local depot.
I can't just drive to the local depot, 5kms away, because it might have to be 'prepared'.
I can't PHONE the local depot. Instead I get someone in Ulan Bator or nearby who can barely speak English, and is not listening to me anyway.
I used them because an order via Temu used them as the delivery company.
If you're on Temu, avoid sellers who use Aramex. If you're anywhere else that uses Aramex, find another platform.

You can't phone them directly if you don't have an customer ID. Absolutely useless.

I received a lot of orders through Aramex.
I didn’t Received a Single Order on Time , Even I have one order Still on Waiting , The Delivery Date of my order was 1 December 2025 but today is 3 December 2025 , still I didn’t received my order .
Note : This is Not the First Tame ❌❌❌

extraordinary poor Service slow uncontactable ,expensive would never use again

Package scanned as departed Christchurch premises, five days later no further scans and package not received by customer.
Depot search requested but ....
When I saw that Aramex was the carrier for the company I ordered from I had an inward groan, based on previous experiences; turned out to be a premonition.

Update: package was found in a sub-depot. Hadn't been scanned in. Have now received it.

Absolutely bloody useless!
Constantly sending parcels to the wrong address then have the knaps to tell me to go pick it up?!
Are you for real?!
Nevermind trying to speak to someone in customer service - I'd have a better time talking to a toddler!
Sort your shit out you lazy sods!

Horrible! The most unreliable service on the planet. I'm going to stop using retailers that use Aramex, its that bad. I paid extra for urgent overnight delivery of a parcel which of course didnt get delivered the next day. I called them 2 days later. The lady on the phone said it was expedited and will be delivered that day. No delivery. Called them again and they said its been delayed and they are not sure where it is and will get back to me once they do a detailed investigation. Just dont use them! Businesses need to stop using them.