Aramex Avis 

Really not good service. Booked a parcel to be picked on last Thursday which was not picked until a few minutes ago (Tuesday)... In the mean time I rang their 09 number on Monday - which goes through to somewhere in Asia, but is only answered in normal NZ business hours... go figure. I asked fora NZ side all back - never happened. And seemingly not possible to talk to anybody in NZ. As I was told in the call it would be picked up on Monday (and wasn't) I rang again today. What a waste of time.
There must be better players in the market... Its not these guys...

But wait - it gets worse! I have just had an email for the received to say the box - as well packaged ass it was - was thrown over his fence and one of the 1950s glass shades was smashed. This is despite clear instructions to leave the box external to the fence. So we have paid for a delivery service where the courier does not follow clear directions and throws a box - clearly marked 'Fragile' over a 2m high fence onto concrete. This is worst delivery service that I have ever had the misfortune of dealing with. Who pays for smashed goods through negligence?

The parcel was never delivered and I was told it is declared as lost so the retailer needs to make a claim. I will never buy from a retailer again who uses Aramex as their delivery courier. This is not the first bad experience but it will be the last.

I dont know how I could comment for aramex courier NZ
Should be this courier company banned from NZ asap ,poor communication,poor service all staff not professional attitude
Every month i sent my parcel using this on 15jan 2026 until now 19jan 2026 my parcel stuck(misdirected)
I could saying its Countless how many times this company do delay for shipping & misdirected too
I put enquiry online & contact Customer aramex still not help to get better answer & service even if sent within local area need take 5 working days ,sent to north island nearly a week still not update for delivery
My assume is staff, system all of them had critical issue cant sorted out the problem asap ....finally the parcel arrive 20Jan 2025 1:15pm but Im very upset cause i lost money $125 cause aramex fault (im still waiting claimed from aramex but seem aramex team very slow for respond my email or might ignoring all email I sent to nz care aramex on yesterday after i got complain from my customer)

It is not only Aramex you need to Not Use, it is also Warehouse/Grabstore that insist on using Aramex to deliver their online orders. I tried from the start of placing my order to get W/G to use a different courier service and they haven't done that. After 2 hours of my time and frustration Im supposedly getting a refund. I had better.9/1/26 to 14/1/26

Worst courier service ever! Do not use them! Unreliable and untrustworthy! Waiting for days for my package to arrive when tracking says its out for delivery. Delivery date keeps changing. Customer service was unhelpful. Courier driver needs to do their job and deliver the packages and to the right addresses. Aramex have delivered to the wrong address before. Absolutely useless! Aramex look at the rest of your feedback it is all shocking! Do something about this!

Recently arranged a parcel delivery with Aramex from Pakistan to Saudi Arabia.
I had an extremely difficult time trying to communicate with them. There was no local contact number available to call or txt them.
Even on the app live chat I didn’t get a satisfactoy response.
Never using them again.

this company is a "criminal enterprise"operating on the level of El Chapo" i have now had 3 items go missing because of this company and looking at the reviews i find it hard to believe that all these thousands of people on here with similar storys are lieing,the amount of items that seem to go missing with this company is beyond suspicious and seems to go far beyond incompetence, this company needs to be investagated at the highest level for criminal conspiracy to defraud the public this is probably in the millions of dollars stolen/lost" i advise anyone' NEVER USE THIS COURIER EVER!!! and never buy or order from anyone that uses there services EVER!!!

Absolute pack of thieves "NEVER EVER USE ARAMEX>Ever!!! You would have a better chance receiving you're parcel if it was flushed down the toilet
0 customer service
0 responsibility
0 care in the world
0 help when you're package shows delivered and you were home all day but didn't receive it
0 everything
0

This company should close always delayed deliveries,tracking isn't updated i could go on but wont NEVER WANT TO EVER USE YOUR SERVICES AGAIN A company that choses to use you as there delivery I WILL NEVER BUY FROM THEM AGAIN EITHER

Never received my item just a photo of the front of the letterbox without showing the parcel,down cost of the item $41.86 every other parcel I've ever received gets delivered to my front door where I have a camera
But I guess that would be no good for Amamex because then I could prove if it got delivered,
Item FX0002701698
Just like to add someone from aramex finally got back to me and said they are trying to locate my package lol" after saying it was delivered??? Anyway I have since brought another copy of the game I wanted made sure it would be sent by NZ post with signature tracking will never use this courier again or order from any company that uses them, don't expect I'll get a refund either Aramex "NEVER AGAIN

Packages sat at the depot for days and they just kept updating the expected delivery date as it passed. They finally got updated to being out for delivery this morning. However, it’s currently 4:50pm and still no packages.
I’ve not had any issues with any other courier services over the busy season.

I'm really disappointed. They sent my parcel to someone else's house, I've called them three times and it's been 2 days, they haven't even picked it up from the wrong address. I've paid over $100 for my items and other people could be opening my package and taking my stuff right now! I'm not happy at all. 0/10 review from me.

It is now the 7th January 2026. My parcel left Auckland on 30 December 2025, arrived in Whangarei on 31 December and has still not been delivered to me in Paihia. How can a delivery take so long? 70kms away and an hours drive. I could have walked there and back several times by now

Aramax is the worst courier outlet. When waiting for a package after 3 weeks i am told my parcel was mis directed on xmas eve , it is now January 6 and now they say the depot us searching for my parcel? And.. there is no address or phone number for this “depot” or “driver”

Don't Blame drivers especially the old guy in the white van. Parcels may be damaged by airport staff. The Tracking info is frustrating granted, but that's not the drivers fault. It usually takes 6 days. Be patient, and if you get it earlier praise the Lord. Those who are disgruntled, pay for your own delivery.

Dear Customer Service Team,
I am writing to formally complain about the extremely poor handling and repeated failure to deliver my parcel, despite multiple delivery arrangements made in accordance with your procedures.
I initially missed the delivery attempt on 24 December and received a calling card with a reference number. I followed the instructions provided and successfully arranged a redelivery for 29 December. However, no delivery was made on that date.
I then contacted your call centre and was assured that delivery would be organised. Despite this assurance, the parcel did not arrive.
I proceeded to arrange another redelivery for 31 December, which again did not occur. After calling your call centre once more, I was advised that the parcel had not even been picked up for delivery and was still sitting at the Northshore depot. I was then told that I should collect the parcel myself.
This response is unacceptable and highly unprofessional. I have followed every instruction provided, made multiple delivery bookings, and spent considerable time contacting your call centre. At no point was I informed that the parcel would not be dispatched, nor should it be my responsibility to collect an item that I paid to have delivered to my address.
This situation represents a complete failure of service, poor communication, and a lack of accountability. Asking a customer to resolve your internal operational failure by collecting the parcel themselves is unreasonable and unacceptable.
I request:
An immediate explanation as to why multiple scheduled deliveries were not carried out
Urgent delivery of my parcel without further delay
A formal acknowledgment of service failure and appropriate compensation for the inconvenience caused
Please treat this matter with urgency. If this issue is not resolved promptly and satisfactorily, I will escalate this complaint further.
I expect your response as soon as possible.

This is by far the worst courier company in New Zealand. Ordered something and my parcel sat in the Auckland depot from the 17/12/25, Presents were not delivered before Christmas. Then was updates on the 27th it’s finally on its way to my region! Still no presents and Christmas was ruined.

This experience has been incredibly frustrating. I chose Aramex because I thought their service was reliable, but this delay and lack of clear communication has made me question whether I will use their services again.”“There is only one letter wrong in my address and they are charging Rs 1000 for it and till now there is no information about the parcel, Aramex service is very bad, do not take any service from Aramex.

Bullshit this company needs to be shut down a family missed out on their Christmas presents because of you’re Lower Hutt couriers

This is the 2nd time my parcel is missing in a month. 1st parcel shows delivered. I made enquiries and haven't received any updates.
Now my 2nd parcel is missing. Seems like there is delivery thief around.