Arcade Geeks Avis 

Purchased another machine from these guys... decided to go for the gun machine this time. Came a lot sooner than I thought it would. Dean delivered it and couldn't have been more helpful. Took.it down to my man cave for me and set it all up along with a demo of it. Kids absolutely love the machine... had plenty of fun nights with the lads round playing street fighter brings back great memories!

Excellent service from start to finish, the arcade machine absolutely blew me away, attention to detail is second to none, the games selection is mind blowing, I have been so overwhelmed with the whole experience, I cannot thank arcade geeks enough, especially Joe who helped me through the whole order process, thank you

edited on 17/04/2025 to Reflect Entire Experience
The day after I posted my original 1 Star review I had a call off Joe with an update on the machine I had ordered
Apparently it hadnt been sent out due to them not having the colour trim I had ordered however at no point was I informed of this.
Joe reassured me the machine would be sent out for the next week.
After some back and fore the machine was delivered around 2 weeks after the original date given.
The Arcade machine itself is great and works really well, there were a couple of buttons not working along with the marque light
Initially struggled to get a call with Joe to resolve the issues however Once Joe was engaged in resolving the issues he was great.
End outcome was replacement parts were sent out for the machine which I was happy to fit myself.

Overall Im bumping the review up to 3 Stars as the machine itself and Joe, when you can actually get him engaged, are great.
The customer communication however is a 1 star which is a shame as it seems like this can easily be fixed.

----original Review
I ordered an AG Elite Arcade Machine from this company on 17 January 2026 for my 50th birthday and paid £1,470.16 in full by credit card. I was told in writing on 4 February that delivery would take place on 18 February.

The delivery date came and went with no machine, no dispatch notification, and no explanation. Since then I have sent multiple emails requesting an update and received no response at all. I also tried calling their published phone number, which goes straight to answerphone. I left a message but again received no reply.

I have now had to raise a formal Section 75 dispute with my credit card provider to try to recover my money, which is not something anyone should have to do after paying a company in full.

I understand delays can happen, but completely ignoring a customer after taking payment is unacceptable. I would strongly advise others to be cautious before ordering.

My machine arrived before Christmas and I have to say it’s brought back so many memories.Myself and my friends are having a blast even my kids are playing games they have never even heard off.Idid pay extra for the 15,000 games package and I have to say it is well worth the extra.Ican’t thank you guys enough.

There were some initial challenges with getting the unit delivered, but the AG team turned this around and managed to get the unit delivered with all accessories included. If possible, I would suggest a system which is able to provide live tracking on product deliveries with the courier to avoid any other customers having delivery challenges in the future. Alternatively, gather contact details of the recipient so the courier can be in touch proactively to confirm delivery slot times and contact in the event of any delivery issues.

The pre-sales and custom design process for the machine was smooth, agile and fairly quick, however it all means nothing if the machine is never delivered, has no proof of delivery (at least not to the correct address), and the customer needs to chase frequently for over month via multiple contact methods with no response. These are not standards that should be set by an organisation selling a premium product.

Look forward to hearing back from you on a resolution.

Had complications with delivery as DPD lost my item, but as for arcade geeks they were understanding and made another machine for me, so I can’t fault them. Truly thank you. The machine has been delivered today so my son is going to be over the moon when he gets back from school. Thanks for your hard work the machine is perfect.

Updated after original posting from 1 to 4 stars. For clarity, the product is great. It’s just that 2 out of 2 machines bought (one by me, one by my brother-in-law) didn’t work properly on receipt. However above all else it’s customer service/response to emails/answering the phone or responding to voicemail that’s been lacking until I got a bit stroppy last week. A big shout to Taylor who owned and solved the problem by sending a new board out Royal Mail Special Delivery after the first replacement seems to have been lost in Royal Mail’s system. There were far too many excuses about Royal Mail’s tracked 24 service actually being a 72 hour service etc. before this and it’s a bit too long and boring to go into but Taylor listened to my request and got me the missing board. Even this wasn’t right initially as my machine has no coin slot and this was set up to expect coins so I couldn’t play it. However, a bit of googling and YouTube viewing and I got myself up and running.

I think AG make a great product at a fair price but it’s let down by after-sales and lack of a truly professional support side. If it was me and I was AG, I’d be using a more reliable courier, not over-promising on delivery dates and making sure my email support (at least) was responsive and bug-free. Most customers want a problem owned without buck-passing which Taylor eventually did 👍🏼

Original 1-star review:

This is written out of desperation and I'll certainly amend it if Arcade Geeks actually do own their problem as Taylor has just indicated he would. I bought a machine in Nov 2024 and tested it on arrival. It wouldn't initially boot but a few power cycles and fresh attempts and it did. We were mid house move/refurbish, assumed the initial problem was just a blip and put the machine into storage in a dry, temperature-controlled unit in its substantial packing. Just before Christmas 2025 (our house being finished) I set the machine up for some festive fun and it wouldn't boot at all - nothing more than a corrupted splash screen. I messaged AG the week before Christmas who were seemingly off already for Christmas which is fair enough. Phone calls go to BT Callminder. After Christmas I had a reply to my message from Rod suggesting to call up and get this problem resolved and got an answer eventually after several answerphone messages which weren't responded to. Joe advised me to remove the control board (a small PC in a white box) and return it. I packed it up and sent it Special Delivery so they had it next day. A bit of chasing and they told me at the beginning of this week that the board was being collected on a 24hr service to be with me for Wednesday 14th January. I didn't get any tracking info and the board did not arrive. I have been chasing AG since by email and phone (frequently on BT Callminder) and have been told that the Tracked 24hr service is actually a 72hr service in Royal Mail's T&Cs and was told yesterday that I'd definitely have the board back by today. It appears that Royal Mail have lost it, according to AG. Each time I have spoken to someone I have asked them to ping me a quick email confirming what is happening and give me a tracking number. They have failed to do this three times. Since it hasn't arrived again with our postman today and I still have no tracking, I managed to get through to Taylor this morning who gave me a very long explanation of why the 24hr service isn't (maybe use a different courier then?) and how they have apparently been emailing and calling Royal Mail to locate my package, none of which has previously been communicated to me. Taylor has promised to dispatch a replacement (as apparently a lost parcel can't be dealt with by RM for 15 days?!) today by Royal Mail Special Delivery and for AG to drop it off themselves to their local post office, rather than for it to be batch-collected. He also promised to call me back at 3pm to update me as he says their email system isn't delivering messages properly. If the board turns up and works properly, I'll certainly update this review accordingly but, at the moment, I'd advise any potential customers to have a long think before spending several hundred pounds with this company. It's a shame - the product looks the part and, when it's working, is a good, solid console. I note the many other reviews on here where machines have had problems/missing/wrong spec parts and my own brother-in-law whose machine (bought at the same time as mine) was DOA and required a load of cables re-plugging and some user repair before it could be used. I want to be supportive of an enthusiast British company but I find it hard to continue being patient and pleasant when I seem to be repeatedly fobbed off or forgotten about. Please own this problem AG and get me a working machine so I can enjoy it, enthuse about it to others and maybe get you more customers!

DO NOT BUY FROM THIS COMPANY!!!!
Unfortunately I did.
I had machine delivered mid December, I didn’t open it till Xmas eve as it was a Xmas present for my 11 year old son.when I plugged it in nothing appeared on the screen.
I done all the checks before I got in touch with the help team, they said someone would be in touch that day to rectify the problem, no one bothered getting in touch with me.
My son got up on Xmas morning to a machine that didn’t work, so he was obviously gutted.I received a phone call at 1 pm Xmas day from Joe, he said he could fix problem, my response was your company said you were going to in touch yesterday, he didn’t bother,I said it doesn’t work, I’m returning the broken machine
I emailed the help team to notify them that I was returning the machine that doesn’t work.
I done a 9 hour round trip to deliver the machine in person so they couldn’t say they hadn’t received it.
I was told as soon as I returned machine I would get me refund, which hasn’t happened,
I’ve emailed Rod from the help team a couple of times but he hasn’t replied,

We decided VERY close to Christmas to purchase a Bartop machine. We contacted Arcade Geeks initially to enquire about delivery dates. Rod replied personally to us on a Sunday to say the machine could be built and despatched in time for Xmas, and that DPD would still be doing next day delivery. The machine was indeed despatched on the 22nd, but then DPD had a nightmare! They received the machine at our local hub on the morning of the 23rd, but somehow began the process of delivering it back to Arcade Geeks! Rod was immediately on the case, and the machine arrived on our doorstep on Xmas Eve. Rod was quick to respond to all of our comms throughout the process, and we have received great, if somewhat rare, customer service. The product itself is amazing, and definitely got the best reaction on Xmas day. The machine feels sturdy and the buttons are extremely comfortable and responsive. It looks absolutely amazing and all of the games played so far have performed flawlessly.

Absolutely love the machine!!!
I contacted arcade geeks, with a few questions as I have been looking at getting an arcade machine for a while. They were extremely helpful and polite and this gave me confidence in them, so I ordered my cabinet that night. I am very happy I did, they kept me upto date with my order and one of their staff delivered my cabinet one evening, which worked perfectly for me with me working full time. The guy who delivered the machine was very helpful and gave me some great advise in where to keep it. It took a few minutes to set up (mainly as I was admiring the detail on the art work) On first start up the game list didnt load up, but after removing and re inserting the sd card. It worked perfectly, it took a bit of getting used to, when navigating the menus. I rang arcade geeks the following day, with some questions and they answered all my questions and even sent me out a new sd card as my issue when starting up continued. (Didnt effect me playing, but just meant I had to remove and reinsert sd card on start up) The new sd card turned up quickly, even with it being xmas and the issue is resolved. I have recommended Arcade Geeks to many of my friends and will be definitely using them again in the future. Thank you to everyone at Arcade Geeks!

Quick comms, great product works flawlessly and is awesome fun - countercade feels really solid and well made too

Positive experience. Delivery took a little longer than expected however understandable due to time of year. Only complaint would be that this was not communicated and had to contact for update.

Shipment was well packaged! Have been having a lot of fun so far!!

Last year I received my Back to the Future Arcade Elite cabinet where i have enjoyed hours of fun. I recently contact Rod as a bulb was flickering on one of the player 1 buttons. He promptly and kindly sent out a pack of replacement bulbs. Great communication! Would definitely recommend!

Hi

Super happy with the whole experience, from ordering to receiving and playing the games.

Thanks
Dave

Ok let's remember it's December and couriers are busy, so the " Classic Arcade Machine arrived a day late. Installed it and only sound and no screen working.. rang up and discovered the monitor lead hadn't been installed. Staff on phone were very apologetic and sent one out on next day delivery and again arrived a day late. I ended up getting two as they send another to make sure! Anyway this solved the problem.. machine looked great..but still couldn't play anything as it was asking for a coin to play. I rang the guys up and they talked me through the settings. Eureka!!.. they even upgrade the machine to 5000 games!
Took me back to my childhood playing in arcades..i'm discovering new games on it all the time...Absolutely love it!
Apart from the couple of delays and minor installation problems the service was excellent. The staff there obviously care and even rang after to hours to help. Particular praise to John who sent photos to help. Will definitely be back!

Machine arrived in just over 3 weeks from payment, communication was perfect, unit came exactly as advertised, plug and play, easy to use, all the games are great as I remember from my childhood. Amazing!

My machine has arrived on schedule I’ve been playing it non stop for the past two days and have to say it’s perfect. Can’t recommend it enough.

I ordered the machine no problem.

I was not particularly in a rush but chased it a few weeks later.

I was given a delivery date which came and passed. Again not really a problem as it was to be delivered to a business address so I did not have to stay at home waiting.

I chased again and was given a revised delivery date, this time it did turn up.

I took it home and plugged it in. Muddled through the controls as no instructions issued with the machine and I could not find any videos on their website which related to my spec machine, it appeared to work fine though I was missing the contollers.
I also noted that the buttons and joysticks were a different colour to what I ordered but at the time was not too bothered.
It all went downhill 2 days after delivery so I emailed the customer service. 5/10/25 with the following issues.
1. Wrong colour button and joystick
2. No wireless controllers
3. Machine started crashing randomly or would not turn on.
4. The above led me to look into the cabinet and I voiced concerns that some of the components were not new as they looked old and dusty. I honestly was expecting them to be new.

I received my one and only response from the company on the 7 / 10 / 2025 as below

Hi Simon

I am not sure if my last e-mail was received as I didn't get a notification.

just resending the user videos over to yourself.

the xbox controllers are being sent direct and will be with yourself tomorrow.

i do apologise for the delay.

King Regards

Arcade Geeks.

This response skirted over the fact that I had not received the spec machine I ordered, response the the machine crashing and also the query regarding the condition of the parts used.

I was then on holiday for 2 weeks and emailed them again on the 18/10/25 as I had a few queries in relation the the lightguns which came with the machine and controllers which I did receive in the end. I am yet to recieve any response despite chasing again on the 3/11/25.

I am not one to bash a business without merit but this has been an unpleasant experience and at neary £1,600 not a cheap one.

Here's hoping I may get a response from this as they appear more active on here than their emails.

Regards

Simon

Listened to all my queries and gave me all the information required. Very helpful indeed.