ARCA OFFICIAL Avis 

I recently had the unfortunate experience of dealing with Arca and I must say, it was an absolute nightmare. The level of service I received was beyond subpar and left me feeling frustrated and dissatisfied.

When my bag finally arrived, I was shocked to find it was poorly made with cheap materials so I immediately contacted their customer support to exercise their advertised ‘Satisfaction Guarenteed’ return policy.

Expecting a prompt resolution, I was met with more disappointment. The package I returned promptly and at my own exspense was confirmed as delivered by local agents and international shipper, however representative I spoke to was rude and dismissive, showing little concern for my issue.

They even went as far as blaming me for the missing package despite having clear documentation of it being delivered.

Their return policy was convoluted and seemed intentionally designed to deter customers from seeking proper resolutions. Their lack of transparency and willingness to rectify the matter left me feeling cheated and ignored and I can not help but feel this is a scam.

Overall, my experience with Arca was extremely unsatisfactory. Their poor customer service and unwillingness to take responsibility for their mistakes have left me with a bitter taste in my mouth. I strongly advise potential customers to steer clear and find a more reliable and customer-focused online store for their needs.

I’m sure someone from ‘the company’ will reply to this with a poor defense but I’d like to try my best to prevent others from experiencing loosing money like I did.

I was pleasantly surprised at the amazing quality of the bags! The Roomie is so perfect for working whilst I’m travelling as a photographer. Definitely recommend!

Great and quality products! The shipping was pretty fast!!

I bought my first Backpack 2 month ago , the shipping was fast and so far the product is excellent.
On my second purchase my product arrived defective and they send me a new-one letting me keep the defective one , for me this is super professional and I will buy again from this website i recommend it .

So happy with my backpack! Really good quality. The customer service was also very good and fast in response. I recommend this company!

Ordered a rucksack which arrived and only used it twice carrying a laptop and notebook - stitching has come apart at the top - i have complained and asked for a replacement but they have told me to send back the original item at my expenses from the UK to Canada - shame when their website talks about caring for their customers - clearly not!