Aries Arise Avis 45

I ordered an item with 3-4 days shipping (the only option). After 7 days the item still had not even been dispatched so I emailed asking if it would be dispatched any time soon. They responded 3 days later saying that it would be dispatched ‘in a couple of days’ with no explanation as to why there had been a delay or apology. I then complained after it was still not dispatched a day or two later and they cancelled swiftly the whole order (the only quick thing about this whole process). This was a present for someone and was an extremely frustrating experience! Extremely poor customer service - they don’t seem bothered.

Not sure if this is a fraudulent website??
Received clothes that were the wrong size sent them back the same day via DHL. Package arrived at their warehouse over a week ago and no refund. Nobody responds to any emails not one customer representative has gotten back to me. No telephone numbe.

Absolutely appalling customer service when shopping online! Made an order - was refunded as the item was sale and out of stock. Fine. It happens. They did offer a discount code to use on sale or full-price items and only gave me 2 days to use. I used it on a current season top I had my eye on. Waited a whole week expecting it to be dispatched. I was simply refunded with no explanation as to why. However their site still shows the item is available in my size! Appalling communication and customer service. The fact this has happened twice in a row… I won’t be buying from them again. A waste of time.

I had the worst customer experience of any online retailer I have used, needed to do a return and you need to purchase a DHL label at £7.50, ok fair enough no free returns but when it comes to the refund they do not refund the full amount for example my purchase price was £54.50 and they refunded £39.50. No reply to my emails when i asked the reason why it was £15 short. I would avoid this company.

AVOID! AVOID! AVOID!

RIP OFF MERCHANTS!

Awful company!

Product is cheap garbage with a big price tag.

Customer service is non existent. 3 emails ignored, no phone number and thier on line bar code scanning system doesn't give you their return address.

Clearly trying to wait out the 14 day return period.

I got their address on line, returned the item in perfect condition, recorded delivery and photographed everything. A month later, still no response and no refund.

Stear clear, it's all just marketing, they haven't the slightest interest in quality or customer service and will keep your money if you return the garbage product.

Now having to take them to the small claims court.